Quote Wow Chris! I wonder what it is?

You seem to have covered all the bases - full QT install, K-Lite - that's what I have & no issues generating shadow files in PDR16 from Canon 5DMkIV 4K MOV files.

Cheers - Tony

Someone request a clip.

I zipped it up and the file can be got from http://www.macro-photo.co.uk/CQ9A7585.zip

Be warned even 3 seconds is 184mb

Hi Chris -

Just in case you thought I may have been tricking you before, here's a screen capture of PDR16 generating a shadow file for your sample clip.

No tricks. No speed changes. One transition. https://www.youtube.com/watch?v=3NpuGOUd_FI

Your clips had almost identical properties to other 5DMkIV clips I tested previously. It's still got me baffled.

Cheers - Tony
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Chris -

I've been reliably informed that you need to have the most recent 2503 beta patch installed for shadow files to be generated from your Canon clips. Even though I asked you previously whether you had the 2313 patch installed, that will not work for you.

I also mentioned that I had K-Lite codecs installed. That makes no difference either.

So - I offered up two pieces of bad advice in one thread. Thank goodness I have a reliable informant!

Cheers - Tony
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Quote Chris -

I've been reliably informed that you need to have the most recent 2503 beta patch installed for shadow files to be generated from your Canon clips. Even though I asked you previously whether you had the 2313 patch installed, that will not work for you.

I also mentioned that I had K-Lite codecs installed. That makes no difference either.

So - I offered up two pieces of bad advice in one thread. Thank goodness I have a reliable informant!

Cheers - Tony

Thanks for doing the video. Installing the patch makes the 4k shadow files render. Hurrah!

This patch, does it only fix MOV files of Canon? Because it didn't fix the same issue for me.

I have the same issue but not sure what format is shadow files get generated in.
Camera is a Sony a6500, file format XAVC.

And GoPro Hero5, mp4.

Hi browniee112 -

No - that beta patch has nothing to do with GoPro or A6500 files. It corrects .MOV compatibility.

Shadow files from both those cameras could be generated in PDR16 from the get-go - i.e a completely unpatched build. Just tested both on original 1927 build installation.

Shadow files in PDR16 are generated in AVC H.264 MP4, using your selected resolution.

What's happening at your end to make you think you have the "same issue"?

Cheers - Tony
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Quote Hi browniee112 -

No - that beta patch has nothing to do with GoPro or A6500 files. It corrects .MOV compatibility.

Shadow files from both those cameras could be generated in PDR16 from the get-go - i.e a completely unpatched build. Just tested both on original 1927 build installation.

Shadow files in PDR16 are generated in AVC H.264 MP4, using your selected resolution.

What's happening at your end to make you think you have the "same issue"?

Cheers - Tony

Hey mate,

Thanks for testing, you are right. I found the issue, I had installed Klite codec pack a while ago but I uninstalled it and re installed official windows 10 hevc and other video codecs and it resolved it.
Thanks heaps for testing!