Highlight the snapshot. Right mouse click and view the properties. Better still use windows explorer to view the properties/details and tell us what the resolution. Open the photo in windows gallery. Does it look like 4k to you.

The snapshots are 1920x1080. The video is 4096x2160, 23fps

Depending on the original 4K videos size and bit rate your snapshot will very accordingly. With a 4K video shot at 3 mbps a typical snapshot image captured by PD is about 1mb in size.

A 1920x1080 video shot at 24 Mbps will yield typically a 200Kb file size.



FYI - a 4K video is NOT 1920x1080. Win 10, i7

Quote: Depending on the original 4K videos size and bit rate your snapshot will vary accordingly. With a 4K video shot at 3 mbps a typical snapshot image captured by PD is about 1mb in size.

A 1920x1080 video shot at 24 Mbps will yield typically a 200Kb file size.



FYI - a 4K video is NOT 1920x1080.

Win 10, i7

See this post for a possible answer: http://forum.cyberlink.com/forum/posts/list/45805.page#236702 . It looks like that you need to report this as a bug to Cyberlink support if you still can't get a 4k size snapshot.

I just tried a snapshot from a 4k avc and a 4k hevc clips. Both snapshots are 3840x2160 pixels which is the original resolution using the previous build of PD14.

Hi sledman99 -

Quote: The snapshots are 1920x1080. The video is 4096x2160

You may have discovered a "bug" or it may be an anomaly with DJI clips shot at 4096x2160.

I just tested a DJI clip with that resolution and got a 1920x1080 snapshot, just as you did. 4096x2160 is not 16:9 - the clip shows bars top & bottom.



I also tested a 4096x2304 clip (16:9) and got the correct sized snapshot - 4096x2304...

... & a 3840x2160 (16:9) clip - 3840x2160 snapshot

Cheers - Tony
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Thanks for all the feedback. It sounds like it might be an issue with the aspect ratio per Tony's post. I sure hope I can figure a work around. The main reason I upgraded from an earlier version of PD was so I could work with 4k video and grab snapshots from it. I have not produced anything with PD14 yet. Maybe if I produced a video and went back and grabbed snapshots from the produced video. Not sure if the aspect ratio will be changed once produced.

HDedit, I never stated that 4k was 1920x1080. That is what resolution the picture is when I grabbed a snapshot from a 4k (4096x2160) video.

I can confirm that a 4K video (either 4K or UHD) will produce an aspect ratio identical to that of the original. And I used actual footage from a Phantom 3 to test it out.

How are you obtaining the snapshots on your PC. By what method ? Win 10, i7

Quote: I can confirm that a 4K video (either 4K or UHD) will produce an aspect ratio identical to that of the original. And I used actual footage from a Phantom 3 to test it out.

So it sounds like I will have the same problem with obtaining a snapshot from the produced video as I have with the original video file if the resolution of the produced file stays at 4096x2160.


How are you obtaining the snapshots on your PC. By what method ?

Not sure I understand your question. The snapshots I am referring to are the ones PD14 grabs from the video file. Instead of them come out at 4096x2160 they are 1920x1080. The snapshots grabbed are not the same resolution as the video file.

I will assume that you are using the button on the bottom of the preview window then.

Do you have a video player (free) called VLC media player ? It has the capability to do the same function. It also does a better job of capturing detail. I tested it on a sample UH clip. The captured images were both the same UH aspect sizes however the image sizes were .7 mb (PD) versus 6.4 mb (VLC). Give it a try.

You may want to give us details of your PC and especially it's video graphics processor. Win 10, i7

Yes I am using the button under the preview window to capture a picture from a video clip. I have used the VLC player but did not know it could capture a still image and I did not know it could handle 4k video. I will give that a try.

4th generation i7 processor, GTX 745 graphics card. 12 gb of ram but will be upgrade to 32 GB very soon.

Your situation with PD is certainly not normal so don't give up. Perhaps another PD user with similar graphics will chime in and confirm your issues. Win 10, i7

Hi sledman99 & HDedit -

There you go - HDedit has provided a good workaround



It's a bit of mucking round, but at least you get a full resolution snapshot.

Cheers - Tony
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Tried the VLC snapshot capture function last night. It worked great other then needing to switching from PNG to JPG as a default format to save it in. I sent a question about this issue to Cyberlink customer service. I will let you know if I get any kind of useful response.

Thanks to Tony for taking the time to test out/validate my issue and thank to HDedit for the work around.

Don

Hi Don -

There's a bit more to it than I first thought! When I posted here - http://forum.cyberlink.com/forum/posts/list/47621.page#248532 - I was using 3840x2160 and 4096x2304 clips from different cameras.

I've just now done some further testing using only .MOV clips from a DJI Phantom 3. PDR is misreading the file properties of some of these clips.

4096x2160 clip - PDR properties = 4096x2160 - Snapshot = 1920x1080

3840x2160 clip - PDR properties = 1920x1080 - Snapshot = 1920x1080

The red bits are obviouly wrong!

Cheers - Tony
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I can confirm Tony's tests. The majority of my 4K videos are in MP4 format and they are OK in PD. However, MOV 4K video snapshot results are captured incorrectly as 1920x1080 aspect ratio. Win 10, i7

Thanks for that additional information. I will forward that on to tech support.

UPDATE: tried another set of 4K videos from another model of the same drone and PD correctly snaped the photo in the right aspect ratio. There appears to be different cameras used perhaps and PD happens to find it ????? Win 10, i7

Quote: I will assume that you are using the button on the bottom of the preview window then.

Do you have a video player (free) called VLC media player ? It has the capability to do the same function. It also does a better job of capturing detail. I tested it on a sample UH clip. The captured images were both the same UH aspect sizes however the image sizes were .7 mb (PD) versus 6.4 mb (VLC). Give it a try.

You may want to give us details of your PC and especially it's video graphics processor.

Thanks so much for this VLC tip. For all the years I used VLC, and all the headaches I suffered trying to get a snapshot from PD or VideoStudio, I never knew about the snapshot function of VLC. Cheers.