Hello,

Please provide more information, as there is currently very little to go on. As requested in the readme, we need to see your DXDiag file and also please provide the complete info about your clips. Try using media info to help provide the full details.

We've never heard of this happening before, so hard to provide a solution with so little information.

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

Audio played fine on 20 but not on 21. Have converted on AVC an now working fine. I have no idea what a DXDiag file is i'm afraid!

Quote Audio played fine on 20 but not on 21. Have converted on AVC an now working fine. I have no idea what a DXDiag file is i'm afraid!

you can download the mediainfo tool from: https://mediaarea.net/en/MediaInfo
that should tell you the media detail of the file that powerdvd did not like.