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I've never faced this issue and just checked and it is working. So a little strange that it happens on your PC. Best bet is to contact Cyberlink's customer service:
Forum ModeratorContributorJoined: Feb 27, 2018 01:01Messages: 578Offline
Feb 24, 2021 20:17
QuoteI don't think I have a serial number because I bought the program in steam, so I can't contact support.
Hello,
Of course you and other Steam users can contact CyberLink Customer Service. Please just try to include a screenshot of your Steam purchase confirmation with your submission:
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