True Theater Sound setting not saved

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Thomas Chatziioannou

Newbie Joined: Feb 23, 2021 12:00 Messages: 2 Offline

Solved by

Feb 23, 2021 12:02

I go to (settings) (more audio settings) I choose (True Theater sound) (ok)
and the next time I play something the setting is reverted to (no effect)

Jets2011

Senior Contributor Location: Canada Joined: Sep 29, 2006 05:26 Messages: 760 Offline

Feb 23, 2021 20:49

I've never faced this issue and just checked and it is working. So a little strange that it happens on your PC. Best bet is to contact Cyberlink's customer service:

https://membership.cyberlink.com/support/service/technical-support.do

Dave

Thomas Chatziioannou

Newbie Joined: Feb 23, 2021 12:00 Messages: 2 Offline

Feb 24, 2021 06:43

I don't think I have a serial number because I bought the program in steam, so I can't contact support.

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Feb 24, 2021 20:17

Quote I don't think I have a serial number because I bought the program in steam, so I can't contact support.

Hello,

Of course you and other Steam users can contact CyberLink Customer Service. Please just try to include a screenshot of your Steam purchase confirmation with your submission:

https://membership.cyberlink.com/support/service/technical-support.do

Once submitted, you can reply here with your CS ticket number and we will pass it along.

Cheers
PowerDVD Moderator

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