I just uninstalled PD 2014 because it was crashing, and decided to install PD365 to become up to date, figuring that would solve my problem. It didn't.
PD365 displays the splash, the storyboard, tries to load the sample videos, and just as they finish, the app crashes and the Report to Cyberlink dislog is displayed.
I renamed the Sample Clips director so they couldn't be loaded. If I select Full or Storyboard, the story board is displayed for a few seconds, then top audio and top video track turn a darker black than they were and darker than the other video/audio lines, then the app crashes.
I have uninstalled, rebooted, reinstalled several times but, no joy.
I tried Auto Mode on a WMV file. It ran for a while (not sure how long as I left the room) and when I returned the next morning the Report to Cyberlink dialog was displayed.
Crash occures on Full, Storyboard, Slideshow, and Auto.
There is nothing in the event logs.
I believe I meet exceed the minumum hardware specs. I've attached the dxdiag file for review.
I just tried running PD365 in safe mode and it ran! I was even able to import a video, drop it into the editor and play a bit. So, some service or other piece of software running on startup might be causing a conflict??
Any assistance, clues, pointers, similar experiences would be greatly appreciated.
John
Filename | DxDiag.txt |
|
Description | DxDiag.txt |
|
Filesize |
82 Kbytes
|
|
Downloaded: | 74 time(s) |
This message was edited 1 time. Last update was at Feb 21. 2021 17:24