Installation error Data4.7z error code 2

GlenB

Newbie Joined: Dec 20, 2020 21:34 Messages: 18 Offline

Solved by

Dec 20, 2020 21:43

The title says it all. Just purchased PowerDVD 20 Ultra, got the download and started installing and I get this error at about 66%. What do I do now?

I had previously downloaded and installed (successfully) and run the PowerDVD 20 free/Essentials version. It worked fine, that's why I bought the Ultra version.

This message was edited 1 time. Last update was at Dec 20. 2020 21:44

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Dec 20, 2020 22:11

Hello,

You can reference this thread for help:

https://forum.cyberlink.com/forum/posts/list/63426.page

Otherwise we suggest contacting CyberLink Technical support:

https://membership.cyberlink.com/support/customer-services.do

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

GlenB

Newbie Joined: Dec 20, 2020 21:34 Messages: 18 Offline

Dec 20, 2020 22:45

I think I'm past the 7zip problem.
I clicked OK and it "cleaned up" after itself.
I downloaded the installation EXE again and I rebooted the machine.

Started the install again.
This time it didn't complain as it passed the 66% mark.
It is now at 96%.
There were no error messages, but it's a good 45 minutes stuck at 96%.
Setup.exe is using 0% CPU, 36 Mb of memory, no disk or network or GPU ... basically it's asleep.

GlenB

Newbie Joined: Dec 20, 2020 21:34 Messages: 18 Offline

Dec 21, 2020 01:53

It's now 2 or 3 hours later and the installation window is STILL stuck at 96%.

What do you think I should do? Is there an installation log file I can check to see just where it has stopped?

I'll leave it run over night and hopefully you will have answered me in the morning.

This message was edited 1 time. Last update was at Dec 21. 2020 02:04

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Dec 21, 2020 02:12

Quote Hello,

Otherwise we suggest contacting CyberLink Technical support:

https://membership.cyberlink.com/support/customer-services.do

Hello,

As suggested above, as there is no technical support on the forum.

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

GlenB

Newbie Joined: Dec 20, 2020 21:34 Messages: 18 Offline

Dec 22, 2020 21:18

It sounds like my issue is the same as https://forum.cyberlink.com/forum/posts/list/84074.page

As recommended I have reported this to Tech Support but I have heard nothing about it since.

GlenB

Newbie Joined: Dec 20, 2020 21:34 Messages: 18 Offline

Dec 25, 2020 02:26

OK. Got it to work. The details of the solution came from Tech Support and I added to it to explain the further things that I saw. This is a solution, but it is NOT what you would want to see in an installatino program!

Please read the description and solution steps in the attached PDF file.

Filename	PowerDVD20-fix.pdf	Download
Description
Filesize	479 Kbytes
Downloaded:	246 time(s)