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Installation error Data4.7z error code 2
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GlenB [Avatar]
Newbie Private Message Joined: Dec 20, 2020 21:34 Messages: 18 Offline
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The title says it all. Just purchased PowerDVD 20 Ultra, got the download and started installing and I get this error at about 66%. What do I do now?

I had previously downloaded and installed (successfully) and run the PowerDVD 20 free/Essentials version. It worked fine, that's why I bought the Ultra version.

This message was edited 1 time. Last update was at Dec 20. 2020 21:44

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Hello,

You can reference this thread for help:

https://forum.cyberlink.com/forum/posts/list/63426.page

Otherwise we suggest contacting CyberLink Technical support:

https://membership.cyberlink.com/support/customer-services.do

Cheers
PowerDVD Moderator
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GlenB [Avatar]
Newbie Private Message Joined: Dec 20, 2020 21:34 Messages: 18 Offline
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I think I'm past the 7zip problem.
I clicked OK and it "cleaned up" after itself.
I downloaded the installation EXE again and I rebooted the machine.

Started the install again.
This time it didn't complain as it passed the 66% mark.
It is now at 96%.
There were no error messages, but it's a good 45 minutes stuck at 96%.
Setup.exe is using 0% CPU, 36 Mb of memory, no disk or network or GPU ... basically it's asleep.
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GlenB [Avatar]
Newbie Private Message Joined: Dec 20, 2020 21:34 Messages: 18 Offline
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It's now 2 or 3 hours later and the installation window is STILL stuck at 96%.

What do you think I should do? Is there an installation log file I can check to see just where it has stopped?

I'll leave it run over night and hopefully you will have answered me in the morning.

This message was edited 1 time. Last update was at Dec 21. 2020 02:04

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Quote Hello,

Otherwise we suggest contacting CyberLink Technical support:

https://membership.cyberlink.com/support/customer-services.do



Hello,

As suggested above, as there is no technical support on the forum.

Cheers
PowerDVD Moderator
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GlenB [Avatar]
Newbie Private Message Joined: Dec 20, 2020 21:34 Messages: 18 Offline
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It sounds like my issue is the same as https://forum.cyberlink.com/forum/posts/list/84074.page

As recommended I have reported this to Tech Support but I have heard nothing about it since.
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GlenB [Avatar]
Newbie Private Message Joined: Dec 20, 2020 21:34 Messages: 18 Offline
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OK. Got it to work. The details of the solution came from Tech Support and I added to it to explain the further things that I saw. This is a solution, but it is NOT what you would want to see in an installatino program!

Please read the description and solution steps in the attached PDF file.
 Filename
PowerDVD20-fix.pdf
[Disk]
 Description
 Filesize
479 Kbytes
 Downloaded:
25 time(s)
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