Blue screen error message when using PD 365

Kyle 40

Contributor Location: Cumbria Joined: Sep 06, 2013 14:14 Messages: 467 Offline

Solved by

May 10, 2020 10:59

I'm sure this has happened after my Win 10 pc downloaded updates as everything worked wellish before the updates!

The first Blue screen of death was a "Kernel_Mode_Heap_corruption" checking this one out, the suggestions were to update the GFX drivers but they're the latest Nvidia drivers already installed and all up to date!

The latest blue screen " nvlddmkm.sys" + "PAGE_FAULT_IN_NONPAGED_AREA", I suppose this si still relating to my Nvidia GFX card.

Could anyone please tell me if my best way forward would be to delete the Nvidia GFX drivers and reinstall a new set?

Cheers

Filename	DxDiag.txt	Download
Description	Dx file
Filesize	74 Kbytes
Downloaded:	189 time(s)

I just want to edit and make pictures, walk my dog and go fishing.

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

May 11, 2020 00:50

Your nVidia driver is about 9 months out of date, and you should download the latest driver for the UK from here.

Your latest Blue Screen crash was definitely caused by the nVidia driver, and you should follow steps 2 - 6 in this post to do a clean install and hopefully clear up the problem.

The other thing that concerns me is that thee are 2 failures of "MemDiagV1" listed at the end of the DxDiag results, which implies that a memory (RAM) diagnostic was being run and it failed. If there are actually serious problems with your RAM, that would be grounds to get your system repaired or replaced ASAP.

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Kyle 40

Contributor Location: Cumbria Joined: Sep 06, 2013 14:14 Messages: 467 Offline

May 14, 2020 15:04

Quote Your nVidia driver is about 9 months out of date, and you should download the latest driver for the UK from here.

Your latest Blue Screen crash was definitely caused by the nVidia driver, and you should follow steps 2 - 6 in this post to do a clean install and hopefully clear up the problem.

The other thing that concerns me is that thee are 2 failures of "MemDiagV1" listed at the end of the DxDiag results, which implies that a memory (RAM) diagnostic was being run and it failed. If there are actually serious problems with your RAM, that would be grounds to get your system repaired or replaced ASAP.

Hi optodata, how are you doing?

Many thanks for your reply. I've updated the old nVidia driver following your suggestions. It's strange that Win10 insisted that the old driver was uptodate and OK!
No crashes so far
I'm concerned about your comments over RAM. The thing is I was in the process of buying a new PC, but the model I was after sold out seconds before I pressed the "BUY" button. Then this daft virus put paid to me earning any cash for a few months! But in away I'm pleased I didn't spend nearly £1k as it's going to be many more months before I can start to earn again. At least the weather has been nice over here.

P.S. sooorry for the late reply as I never received any notification of your reply

Take care . I just want to edit and make pictures, walk my dog and go fishing.

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

May 14, 2020 15:23

Kyle 40 I'm glad that your system seems more stable. No need to worry about the RAM diagnostics crashes at this point, I only mentioned them in case that rang a bell for you.

I guess just sit back, stick with your current system and enjoy the May weather. I'm doing fine over here, as are my friends and extended family so far. Best wishes to stay healhy to you and yours

Kyle 40

Contributor Location: Cumbria Joined: Sep 06, 2013 14:14 Messages: 467 Offline

May 16, 2020 08:36

Quote Kyle 40 I'm glad that your system seems more stable. No need to worry about the RAM diagnostics crashes at this point, I only mentioned them in case that rang a bell for you.

I guess just sit back, stick with your current system and enjoy the May weather. I'm doing fine over here, as are my friends and extended family so far. Best wishes to stay healhy to you and yours

That's good to hear, thanks again

I just want to edit and make pictures, walk my dog and go fishing.