Quote Hello,

We are currently trying to trial PD18 and unfortunately whenever we run a render in mp4 format with default or custom settings in comes out slow and the footage stutters. To rule out a machine issue we have tested this on 3 different machines with different hardware setup and still get the same problem. We can render as other formats and the footage comes out fine.

Just wondering if this is something that is a known issue? Or a problem with just the trial version maybe.

Any suggestions or questions would be helpful.

Thanks,

Luke

It has to be a bug in the trial version. MP4 renders perfectly in PD18 Ultimate.

Quote


It has to be a bug in the trial version. MP4 renders perfectly in PD18 Ultimate.

Thanks for the response but we are looking to upgrade to PD18 and rendering to mp4 is the main purpose of using it. We would have to commit to purchasing it to just test if the error is only with the trial version..

Thanks,

Luke

Luke, the trial version does have limitations but in this case since the trial version imports your source video without error and produces to a MP4 format of your liking, your issue is perhaps more related to the source video with PD vs the trial limitations. As such, my guess, the released version may suffer the same issue for your use.

You could maybe:
1) post your source video and pds project file on like google drive or the like along with exact specifications you'd like to produce your MP4 to and maybe a few users would try with PD18 for some feedback
2) take advantage of the 30 days and try the full version yourself, https://www.cyberlink.com/support/purchase-faq-content.do?id=16356

Jeff

Quote Luke, the trial version does have limitations but in this case since the trial version imports your source video without error and produces to a MP4 format of your liking, your issue is perhaps more related to the source video with PD vs the trial limitations. As such, my guess, the released version may suffer the same issue for your use.

You could maybe:
1) post your source video and pds project file on like google drive or the like along with exact specifications you'd like to produce your MP4 to and maybe a few users would try with PD18 for some feedback
2) take advantage of the 30 days and try the full version yourself, https://www.cyberlink.com/support/purchase-faq-content.do?id=16356

Jeff

Great post, Jeff. Those suggestions would definitely give him an answer to the issue.

Quote Luke, the trial version does have limitations but in this case since the trial version imports your source video without error and produces to a MP4 format of your liking, your issue is perhaps more related to the source video with PD vs the trial limitations. As such, my guess, the released version may suffer the same issue for your use.

You could maybe:
1) post your source video and pds project file on like google drive or the like along with exact specifications you'd like to produce your MP4 to and maybe a few users would try with PD18 for some feedback
2) take advantage of the 30 days and try the full version yourself, https://www.cyberlink.com/support/purchase-faq-content.do?id=16356

Jeff

We have tried several different source videos from several different cameras. We have tried the footage on different PCs with the trial install. The PCs also have different hardware from each other. The issue still replicates in all these cases.

We don't really want to have to purchase the full version and then have to go through the refund process if we still get the issue. Is there no other alternative?

We cannot upload our source footage as it's sensitive company video.

Thanks,

Luke

Quote
We have tried several different source videos from several different cameras. We have tried the footage on different PCs with the trial install. The PCs also have different hardware from each other. The issue still replicates in all these cases.

We don't really want to have to purchase the full version and then have to go through the refund process if we still get the issue. Is there no other alternative?

We cannot upload our source footage as it's sensitive company video.

Thanks,

Luke

Luke, no I don't really have too much of an alternative. It appears that multiple camera source clips stutter, three different computers all stutter, multiple produce formats all stutter, that's not a very good start.

Would appear one could maybe:
1) Since all the footage does it from multiple cameras, use one of the cameras to capture a non proprietary wall, floor, or ceiling in the company and share that and see if any users will test and verify the produce stutter with your provided produce specifications.
2) post camera models and video record framerate, size, bitrate and maybe some user will search or has equivalent camera to test
3) post MediaInfo of a troubling source video clips for comparison by users
4) post MediaInfo of produced clip for comparison by users
5) Purchase the subscription version for 1 month, don't auto renew, you are out ~$20US.
6) what are you using to playback, have you tried different players (VLC and/or PotPlayer often good) and all stutter?

Jeff