In their case, as with PD, which is tuned for Nvidia's NVENC, their software is tuned for Intel's QuickSync. And so they have similar problems with their software as some users here, getting their software to use the prefered GPU when there is both an Intel GPU and an external GPU available.
They found a trick.
Buried in Win10 is a utiity called "Graphics Settings." (First I've ever heard about it. I think it's new to Win10.)This is NOT the same as settting performance of the Intel GPU in Windows' Power Setting.
When you open Graphic Settings, you have to Browse for Power Director. After you select PD, click "Options." Then you'll be presented with three choices: System Default, Power Saving, and High Performance.
If you haven't ever changed this, then System Default will be selected.
If you want your Nvidia GPU to be used by PD, try setting the button to High Performance and then restart PD. In the competitor's software, this has the effect of setting the Nvidia GPU in th program. (Because the Intel GPU uses 15 watts and is the low power, power saving GPU., So any other external GPU will be the "High Performance" one.)
If you've been fighting to get PD to use your external Nvidia GPU when you have an internal Intel GPU, see if this trick works on PD and let us know.
Also, I found that selecting anything other than "System Default" made a huge difference in the competitor's software with encoding speed, even when I forced their software to use Intel's QuickSync. So I am thinking that, even if you have only one GPU, it might still be a good idea to select anything other than "System Default" in Graphics Setttings.
This message was edited 2 times. Last update was at Dec 09. 2019 12:50