PowerDVD 17 wont play my new Bluray

random11

Newbie Joined: Feb 17, 2016 15:44 Messages: 9 Offline

Solved by

Dec 08, 2019 18:37

I just bought starwars on bluray. I went to play it and received this error message:

I visited the link but was not able to get a proper update to work.

What do?

Version 17.0.3605.62
Edition: Ultra
SR: DVD181005-03 (DVD170918-01)
TR: TR181217-001

This message was edited 3 times. Last update was at Dec 09. 2019 00:23

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Dec 08, 2019 20:24

Hello,

You did not provide any of the requested information, so hard to assist you on the forum. Please supply all the information, including your exact build number and your DXDiag file:

https://forum.cyberlink.com/forum/posts/list/65589.page

You should also contact CyberLink Technical Support:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PowerDVD Moderator

This message was edited 1 time. Last update was at Dec 08. 2019 20:25

Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

random11

Newbie Joined: Feb 17, 2016 15:44 Messages: 9 Offline

Dec 09, 2019 00:29

Quote Hello,

You did not provide any of the requested information, so hard to assist you on the forum. Please supply all the information, including your exact build number and your DXDiag file:

https://forum.cyberlink.com/forum/posts/list/65589.page

You should also contact CyberLink Technical Support:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PowerDVD Moderator

I updated the OP with version info. I also installed PowerDVD 19 Essentials and the message appears but after a few seconds the normal blu-ray menu pops up and everything works.

It seems to me that PowerDVD 17 needs a compatibility update since the last update was almost a year ago.

And I have contacted support. But I havent heard from them so I figured I'd ask here.