Quote I purchased software, but it's not showing up in my account. I'm having trouble contacting Cyberlink to help with this issue. You do guys know what to do?

Hi, Mary, there's a lot of missing information here. What version of PD18 have you purchased? The stand alone version or the subscription version? Are you upgrading from a previous version or is this a clean install?

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Hi, Mary, there's a lot of missing information here. What version of PD18 have you purchased? The stand alone version or the subscription version? Are you upgrading from a previous version or is this a clean install?

It is the stand alone verison. I bought 2 clean installs and 2 upgrades for my team. I still have not heard anything from Cyberlink.

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It is the stand alone verison. I bought 2 clean installs and 2 upgrades for my team. I still have not heard anything from Cyberlink.

When you purchase the stand alone version, you should be taken to a page containing these downloads....(for the Ultimate version)

1_CyberLink_PowerDirector18_Ultimate_VDE190726-01.exe
ContentPack_Essential_PowerDirector_PCP190327-01.exe
ContentPack_PremiumI_PowerDirector_PCP190826-01.exe
ContentPack_PremiumII_PowerDirector_PCP190826-02.exe
ContentPack_PremiumIII_PowerDirector_PCP190826-03.exe
ContentPack_PremiumIV_PowerDirector_PCP180620-01.exe
ContentPack_PremiumV_PowerDirector_PCP190521-01.exe
CyberLink_CreativeDesignPack_Wedding_CDP140707-01.exe
CyberLink_HolidayPack10_CDP181015-01.exe
adorage-dspvol10-32bit.exe
adorage-dspvol10-64bit.exe
vitascene-dsple-3.0.258.1-32bit.exe
vitascene-dsple-3.0.258.1-64bit.exe
FontPackbyMorisawa2017_Morisawa_Morisawa_CDP171003-01R.exe

You should also receive an e-mail from Cyberlink containing your product key and confirming your purchase. When you download the files, the default location will be the 'Downloads' folder on your computer. You then instrall the main .exe program file first, and then the other files. All of this is for download and installation of PD18 on one computer. You've purchased two clean install stand alone products and two upgrades from an earlier version of PD. I have no experience will upgrades, as I always believe in clean installs. Maybe someone else here can guide you regarding that.

Adding to what TDK1044 already posted. This can happen when the email for purchase has say a mistyped character. Look at your original screenshots if you made any. Look in your junk mail folder too in case it's there.

Quote Adding to what TDK1044 already posted. This can happen when the email for purchase has say a mistyped character. Look at your original screenshots if you made any. Look in your junk mail folder too in case it's there.

I recieved an email stating that I purchased, but nothing more than that.