I lost my Powerdirector due to harddrive meltdown. New laptop, but do I have to buy again?

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Urchinn

Newbie Joined: Sep 09, 2019 17:31 Messages: 4 Offline

Solved by

Sep 09, 2019 20:26

It has been less than a year since purchasing...and I just want the same program I purchased on my new laptop. What can I do? Thanks, ya'll.

AshWilliams

Member Location: Michigan Joined: Mar 28, 2013 23:38 Messages: 109 Offline

Sep 09, 2019 20:28

Answer is right there in the FAQ. Please do a search before posting:

https://forum.cyberlink.com/forum/posts/list/78653.page#post_box_322851

Urchinn

Newbie Joined: Sep 09, 2019 17:31 Messages: 4 Offline

Sep 09, 2019 21:34

Quote Answer is right there in the FAQ. Please do a search before posting:

https://forum.cyberlink.com/forum/posts/list/78653.page#post_box_322851

If customer service ever responded then I wouldn't have to ask on a forum. Sometimes you have to try other avenues, but your snarky remark makes me wish I went with another software choice. Thanks.

AshWilliams

Member Location: Michigan Joined: Mar 28, 2013 23:38 Messages: 109 Offline

Sep 09, 2019 23:25

Quote

If customer service ever responded then I wouldn't have to ask on a forum. Sometimes you have to try other avenues, but your snarky remark makes me wish I went with another software choice. Thanks.

Saying "please" is considered snarky these days? That's a new one.

Through customer service is the only way to get your software back.

Ash

This message was edited 1 time. Last update was at Sep 09. 2019 23:26

KMilosz

Newbie Joined: Sep 08, 2019 08:48 Messages: 16 Offline

Sep 10, 2019 01:55

Customer service doesn't respond right away, I've waited about a week for a response myself. tell me how much time you have been waiting, if more than a week, then maybe write again because the message did not reach them.