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Here is a video of what mine is doing. I have been a loyal user for 5 years. about to ask for a refund and move on!
Support has been no support at all!
https://youtu.be/j0MwzLWV9LM
I just uninsstalled and reinstalled and it is MUCH worse. about to reinstall for the 5th time.
I have removed all cyberlink software from my couputer. A couputer that is less that 3 weeks old...
I'm sorry that you're having so many issues. I really appreciate you making the screen recording and showing all the problems you highlighted.
Based on what you've described and recorded, it's very clear that PD isn't installed correctly, but at this point I don't think that simply uninstalling and reinstalling are going to help. There may also be some underlying issue with Win10, depending on what's happened since you got your new system. I'm concerned with Windows' responses to your folder and project saving section as those are all Windows dialog boxes, they're not part of PD.
Cyberlink tech support often takes a couple days to respond, and we're on Monday eve after a big Chinese new year week. Of the 3 items you listed, the one that I see as most significant is that the folder where PD is installed doesn't exist. That could be a Windows permission issue or drive corruption or a badly mangled PD install, but it will take some time and effort to figure this out.
I don't blame you if you want to throw in the towel at this point, but if you want to try and move forward the best thing you can do is to follow the steps listed in the Read Me Before Posting thread and attach the results of the DxDiag test. That will give us some idea of the condition that Win10 reports of itself.
Another thing to try is a system file check, which can be run from an Administrator-level command prompt. This will only take a few minutes and will give you valuable info on the state of your new system's health. Steps are in the MS
article.
Next steps will be based on what the dxDiag test shows and the outcomes of running the DISM and SFC commands.
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