Still no 24hz auto switch or manual switch with latest 2316 patch how to get refund?

lostagain

Newbie Joined: Feb 08, 2016 07:47 Messages: 16 Offline

Solved by

Dec 13, 2017 08:02

Hi Cyberlink-Hicham

as i still cannot watch a film all the way through without getting a headache caused by the frames skips from watching a 24hz film in 60hz, can you please explain the process on how to obtain a refund

This message was edited 1 time. Last update was at Dec 13. 2017 08:02

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Dec 13, 2017 08:36

Go here. if you bought it directly from Cyberlink. If you bought it locally, then you have to go back to them. .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

lostagain

Newbie Joined: Feb 08, 2016 07:47 Messages: 16 Offline

Dec 13, 2017 09:25

Quote Go here. if you bought it directly from Cyberlink. If you bought it locally, then you have to go back to them.

would be nice if any of that worked

all i want is either 24hz to work with 4k or a refund please no more replies unless you can supply valid info to get either of those accomplished which is why i addressed it hicham

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Dec 13, 2017 09:33

You got it. I will ignore your posts in the future.

You asked about a refund and I gave you the information since your request might have been time critical. I now see that it is not.

You can always send HiChan a private message to make sure he sees it. .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Jan 02, 2018 08:46

Hi Lostagain,

To get a refund you can address an e-mail to cyberlink@support-asknet.com
Stevek sent you the right information.

If you faced any issue with the e-mail, you can send me a PM with all purchase details.

Greetings,
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp