AACS upgrade error in PowerDVD 15

Will Pittenger

Newbie Joined: Nov 21, 2017 21:13 Messages: 6 Offline

Solved by

Nov 21, 2017 21:20

I'm getting an AACS upgrade loop in PowerDVD 15. I thought this error went away in a previous version. Does somemone have a solution?

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Dec 15, 2017 11:39

Hi WillPittenger,

Please contact directly our technical support.

Greetings,
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

Rob1145785

Newbie Joined: Nov 26, 2019 20:22 Messages: 1 Offline

Nov 26, 2019 20:28

Thi is happening with PowerDVD 17 now to me. Seems when new products are released older versions dont work

Jets2011

Senior Contributor Location: Canada Joined: Sep 29, 2006 05:26 Messages: 760 Offline

Nov 26, 2019 21:13

Quote Thi is happening with PowerDVD 17 now to me. Seems when new products are released older versions dont work

Well that is not accurate, at least for PowerDVD Ultra. As I posted here, my old version of PowerDVD 12 can still play Blu-rays released this year:

https://forum.cyberlink.com/forum/posts/list/80832.page#post_box_332601

Your issue is caused by something else most likely. Do you have an OEM vesion (i.e. came with a computer or drive?). If not, then it means something on your computer is probably blocking the updates. Have you contacted technical support about it?

Dave

This message was edited 2 times. Last update was at Nov 26. 2019 21:13