***** PowerDirector 14 beta patch (v2416) **** 2015-12-21

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Solved by

Dec 21, 2015 04:15

CyberLink release information
******************************
PowerDirector 14 beta patch (v2416)
Downloader link: http://update.cyberlink.com/Retail/Patch/PowerDirector/DL/TR151216-093/CyberLink_PowerDirector_Downloader.exe
Direct download link: http://download.cyberlink.com/ftpdload/cs/patch/PDR14/PowerDirector_2416_GM4_Patch_Patch_VDE151204-02.exe

Release notes:

Enhances the compatibility of AVI video in Windows 10.
Enhances the program performance when generating shadow files.
Fixes the distorted video seen when previewing and in the produced video, if OpenCL is enabled for specific VGA cards.
Fixes the issue that SVRT doesn’t work on MOV videos captured by Pentex K-30 cameras.
Fixes the issue in the Particle Designer that modified particle emit parameters are not applied if the "Enter" key was not pressed.
Fixes the issue in the Title Designer that text alignment is not applied when selecting the entire title text box.
Fixes the issue that title text edited in the Title Designer's preview window is not correctly applied.

******************************
Please add any beta issues to this thread as it is monitored by CyberLink.
Previous beta data and link:
2409 http://forum.cyberlink.com/forum/posts/list/46674.page
**************************
In my opinion: Installing a beta patch is at your own risk, back up your data where necessary. A beta patch is not for the novice/newbie user and should be installed only by those who are experienced in computer use/problem solving.
Dafydd

This message was edited 2 times. Last update was at Dec 29. 2015 03:45

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Dec 21, 2015 10:24

Sounds like release note: "Fixes the distorted video seen when previewing and in the produced video, if OpenCL is enabled for specific VGA cards."

Was maybe this note in part to address this issue, http://forum.cyberlink.com/forum/posts/list/45770.page , if so, still broken. PD14 with v2416 patch simply crashes if OpenCL is used with some Fx and some VGA cards. GTX650, Nvidia 359.06 drivers still a issue.

Jeff

Filename	OpenCL_Issue.mp4	Download
Description
Filesize	26658 Kbytes
Downloaded:	348 time(s)

tpallred1

Newbie Joined: Jul 20, 2015 14:51 Messages: 45 Offline

Dec 21, 2015 16:01

Is this supposed to fix all the program crashes I've been getting since installing the patch I was notified of yesterday? I'm running Win 7 and I can't even playback a project in the editor anymore without PD14 crashing.

I decided to install this patch since I was hosed by the first patch and I figured I didn't have anything to lose. Still crashes on playback in Edit mode.

This message was edited 1 time. Last update was at Dec 21. 2015 16:12

Tom
i7-4790K, Asus Z97-A, 16GB RAM, GTX 960, SSDs, Monoprice 28" 4K CrystalPro, Acer 23" 1080p H236HL - Full system at http://pcpartpicker.com/p/kYxw23

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Dec 21, 2015 16:10

Concerning note: "Enhances the program performance when generating shadow files."

Looks like CL doubled the CPU usage for shadow file generation but still falls significantly short of this users expectations. Yes, the double CPU allotment has reduced shadow file generation time by ~50% but,
1) Why not give the user the ability with a pref option to use the full capability of his CPU to generate shadow files if desired?
2) Why not give the user the ability with a pref option to use the GPU to generate shadow files if desired?

Jeff

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 21, 2015 19:02

CL tech support informed me that this patch would resolve the media error message that Win10 users are seeing when working with AVI clips.

Unfortunately, I have just tested the patch with the media I provided to CL and can confirm that the issue is STILL present. As has been the case since I posted the workaround in August, Win10 users will continue to need the K-LITE codec pack and switch to the LAV Splitters as described *here* to avoid these errors

Dafydd, I would appreciate it if you could ensure that CL sees that case #CS001539392 is still unresolved. I am away for Christmas and only have the Live version with me on my Surface Pro 3, but I am able to login remotely to my desktop and test any new standalone beta patches that they may post. Thank you!

This message was edited 1 time. Last update was at Dec 21. 2015 19:10

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Dec 22, 2015 04:56

Hi JL_JL,
CyberLink would like to know if you still have GeForce Experience installed on your computer?
Dafydd

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Dec 22, 2015 04:58

Hi Optodata,

RE: CS001539392
I believe you should now have been replied to.
Dafydd

This message was edited 1 time. Last update was at Dec 22. 2015 04:59

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Dec 22, 2015 07:54

Quote: Hi JL_JL,
CyberLink would like to know if you still have GeForce Experience installed on your computer?
Dafydd

Thanks for the followup. I've never had GeForce Experience installed ever and not currently installed. All I ever install is the one item "Graphic Driver" in a clean installation.

Jeff

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 22, 2015 09:05

Quote: Hi Optodata, RE: CS001539392 I believe you should now have been replied to.
Dafydd

Hi Dafydd. I haven't heard anything from them since Dec 20 when Saba informed me of the v2416 patch. I replied that I only have the Live version with me and asked if there was a way to patch that, and I cannot send another inquiry on this case through the system until they have responded.

YouTube/optodata

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Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Dec 22, 2015 09:27

Hi Ron,
The info I have is a bit sparse.
a) the CL staff member who has replied to you, told me he had just done so via the support ticket.
b) In the reply & I'm guessing here, you were guided to delete the registry to clean the cache, as it might be a media cache problem.
HKEY_CURRENT_USER\Software\CyberLink\PowerDirector14\MediaObj\MediaCache5
If any of the above helps or not..... let me know.
Dafydd

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 22, 2015 10:33

Still no activity on the support ticket front, but when I deleted the MediaCache5 key (and all subkeys), PD14 v2416 was able to play the test AVI file succcessfully without the K-LITE codec pack or LAV Splitters! This is a big deal

However, I still get the same media source error when working with MagicYUV AVI clips even after deleting the cache, so the patch doesn't address the entire issue.

I had sent along a link to a 3-part ZIP file containing a sample MagicYUV clip to tech support on 1 Dec and had asked them to test that clip as well, but I don't think they did. The link to the OneDrive folder is *here* and the zip files are "GOPR1060-MagicYUV.zip," .z01 and .z02.

I get the media source error at the 31 second mark in the clip when previewing in the timeline. I've attached the error details here and have also uploaded the trial version of the MagicYUV codec that they'll need to test the clip to the OneDrive folder.

Thanks very much for your followup here

Filename	GOPR1060 error log.txt	Download
Description	media source error details
Filesize	80 bytes
Downloaded:	554 time(s)

Gazwebb

Newbie Joined: Dec 10, 2011 21:48 Messages: 5 Offline

Dec 22, 2015 15:52

Great patch this is as now it lasts about 30 secs longer before it crashes 😂 Imagine when it gets to a minute 🎉

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Dec 23, 2015 12:09

Hi JL_JL,
CyberLink have been unable to reproduce your crash issue. Please send the crash report back and contact online support providing them with DxDiag data. After you've done all of that please provide your support ticket ID for me to pass onto CyberLink head office.
Dafydd

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Dec 23, 2015 12:12

Hi Optodata,
CyberLink have checked the AVI, which is encoded by 3rd party video codec "MAGY", and they have stated that PowerDirector doesn't support the codec. According to CyberLink's testing (I don't have any info on the tests), this is not related to Windows 10 AVI support. You should receive a support message reply for the case today.
Dafydd

This message was edited 1 time. Last update was at Dec 23. 2015 12:18

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Dec 23, 2015 12:16

Hi Gazwebb,
Please send in the crash report and contact online support, giving them your computer DxDiag data. After you've done all of that please provide me with your support ticket ID as CyberLink head office will check up etc on the data.
Dafydd

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Dec 23, 2015 12:25

Quote: Hi JL_JL,
CyberLink have been unable to reproduce your crash issue. Please send the crash report back and contact online support providing them with DxDiag data. After you've done all of that please provide your support ticket ID for me to pass onto CyberLink head office.
Dafydd

I've sent several crash reports for this issue, with full writeup in each one as to the issue. Did CL test with the GTX650? The 970, 960, 750, and others don't have the issue. Will generate and send yet another.

Jeff

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 23, 2015 12:51

Quote: Hi Optodata,
CyberLink have checked the AVI, which is encoded by 3rd party video codec "MAGY", and they have stated that PowerDirector doesn't support the codec. According CyberLink testing, this is not related to Windows 10 AVI support. You should receive a support message reply for the case today.
Dafydd

Thanks, Dafydd. I've received the same info through the support channel, and I'm quite disappointed in their reply. MAGY is clearly compatible when using the AVI Fix on Win10 and it also works perfectly without the fix on Win7 and 8.1 systems. They certainly have the right choose to support the codec or not although from my viewpoint, it's unfortunate that they are not willing to do so.

Can you ask if they will be updating PD13 or any earlier versions to incorporate the Win10 AVI fix that v2416 brings to PD14?

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Eugen157

Senior Contributor Location: Palm Springs area, So.CA Joined: Dec 10, 2012 13:57 Messages: 662 Offline

Dec 28, 2015 14:51

Quote: Concerning note: "Enhances the program performance when generating shadow files."

Looks like CL doubled the CPU usage for shadow file generation but still falls significantly short of this users expectations. Yes, the double CPU allotment has reduced shadow file generation time by ~50% but,
1) Why not give the user the ability with a pref option to use the full capability of his CPU to generate shadow files if desired?
2) Why not give the user the ability with a pref option to use the GPU to generate shadow files if desired?

Jeff

AMEN

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CYBERLINK PLEASE ADD UHD BLU RAY BURNING SOFTWARE
PD14,
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Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Dec 29, 2015 03:42

New beta released, see http://forum.cyberlink.com/forum/posts/list/0/46841.page#243115

Thread closed.
Dafydd