R.C.N.Z. - I noticed the same sort of behavior and have a problem ticket in for a while but have gotten no response. From what I gather from the forum, PWRD13 has a problem processing existing AVI files in the Win10 environment. I'm hoping a fix is in the works but will not hold my breath.

Well, Windows 10 upgrade is free for Vista, 7 and 8 users for one year, so I might give them several months to work out the kinks. Also, I hear you have 30 or 60 days (I forget which) to roll back your upgrade if you want to if 10 doesn't work out.

Russell1967 System specs: Windows 7 Professional x64; Gigabyte Z77-DS3H motherboard with i5-3579K 3.8Ghz processor with 32GB RAM; Zotac GTX 760 w/4GB; 1xWestern Digital 1TB 10,000RPM HD; 1x Samsung 840 Pro SSD System Drive

I believe it's a free update for a year, but only for Win7 and Win8 users (I wish it was for Vista!). And you have 30 days only to roll it back, though I should add that my friend tried to do so and it didn't work, screwing up both the Win10 AND his old Win7 installations. Proceed with caution.

I have a laptop with Win7 Home Premium and a desktop that I use PD on with Win 7 Professional. I'm going to try Win10 on the laptop first and see if I like it. But! Before I do, I'm going to use "Macrium Reflect", a disk-imaging tool that used to be free and is excellent. Hopefully if I have to re-install Win7 it will still be valid for updates, etc.

Russell1967 System specs: Windows 7 Professional x64; Gigabyte Z77-DS3H motherboard with i5-3579K 3.8Ghz processor with 32GB RAM; Zotac GTX 760 w/4GB; 1xWestern Digital 1TB 10,000RPM HD; 1x Samsung 840 Pro SSD System Drive

I've recently upgraded my PowerDirector to 13 along with Windows 10. Now the problem is that Windows 10 does not allow to set "Extend these displays" option while there is no actual 2nd monitor connected, that was necessary for Intel quick sync rendering option to appear under render options in PowerDirector. Someone maybe have any idea how to go around it, or maybe there is a whole another method for this?
PS: I run my Nvidia graphics card as main and have HD4600 available/visible with latest drivers in device manager so everything in that part seems ok and set.

Hi Valdemaras. I do have two monitors on my Win10/PD13 system and you can reach the hidden/virtual Intel HD monitor from the Display Settings tab. In my case it's monitor 3, and this short *video* shows how to access it, even though clicking on the "detect" button may not show another monitor present.

You would probably want to extend or duplicate the desktop to the 2nd monitor on your computer to get the QS option to appear on the Produce tab.

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Quote: Hi Valdemaras. I do have two monitors on my Win10/PD13 system and you can reach the hidden/virtual Intel HD monitor from the Display Settings tab. In my case it's monitor 3, and this short *video* shows how to access it, even though clicking on the "detect" button may not show another monitor present.

You would probably want to extend or duplicate the desktop to the 2nd monitor on your computer to get the QS option to appear on the Produce tab.

Thanks optodata. Your video showed pretty much what i want to do, except it does not allow me to apply the settings. I have only 1 monitor, this might be an issue.

This is what i get when trying to set/enable those settings: picture1 picture2

Weird. Here's what my screen looks like when I use the Control Panel app like you did in the first picture (I could save all the combinations I tried):



If you're sure that you have the latest drivers:



Try uninstalling the driver then reboot and let Windows find and install the correct driver (again).

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

This is frustrating to see it actually works, but not for me anymore heh Had same drivers, just uninstalled, restarted windows and let them reinstall, but to no avail. I'll try to check more on this.

Win 10 Pro,64-bit
intel DRIVER UPDATE 7/27/2015
15.36.23.64.4251 Pauls PC
X399 AORUS Extreme/AMD Ryzen2970WX/1xQuatro 4000 Driver:Geforce 419.67Skill V DDR4 64GB/3200MHz/Win10 prox64
Intel SSD 750/400 / Intel SSD 750/1.2Tb 1x4TB SSHD /1xSeagate 10TB pro
1xSamsung UA28D590 4k LUMIX GH5 1xLG HDR

Yes, very frustrating! FWIW, I tried again using just one monitor connected to my system board (nothing was connected to my GTX card), and I could not see the hidden monitor until I also disabled my nVidia card.

With that disabled, I was able to select, extend, duplicate etc. with no problems, so something else seems to be interfering on your system.



I've noticed that new Win10 drivers are coming out every single day now, and it's probably worth re-checking for driver updates for your motherboard chipset and even BIOS/UEFI - even if you just checked a couple days ago. You can do that via Window Update or manually at the vendor's website or even from the Update Driver button in Device Manager.

Good luck!

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Thank you all for the input, i'll keep checking things, if i get it working i'll come back to share the info. Thanks again

AlexanderBSV - Able to conform your findings that the video works properly on a window 7 pc but not on this pc : http://www.bestbuy.com/site/hp-envy-2-in-1-15-6-touch-screen-laptop-intel-core-i7-12gb-memory-1tb-hard-drive-natural-silver-black/3008123.p?id=1219567192721& with the OS upgraded to windows 10. The avi video freezes at 2 min. 37 sec. Have to close the installed PD12.

Quote: PowerDirector 13 Editors,

***************************
If you've missed the info, please check out News and Announcements Forum: Windows 10 Compatibility Advisor - Check If Your CyberLink Software is Ready For Windows 10!

***************************

Following a request from AlS, please add your issues under this one W10 heading and maybe see if we can get something done.

Recent threads/issues:
https://forum.cyberlink.com/forum/posts/list/44354.page
https://forum.cyberlink.com/forum/posts/list/44596.page
https://forum.cyberlink.com/forum/posts/list/44577.page

Dafydd

All INTEL Graphics users please note that this may not be a Cyberlink problem - and please re-think Win10 upgrade

Inetl has acknowledged that Win 10 users are experiencing problems with the latest Intel HD Graphics drivers released for Win 10. They are working on the problem and will release new drivers soon - this includes the 4600 GPU which PDR13 Win 10 users have reported problems.

Please see my post above of 08/08/2015 - "A word of caution." It is just not possible for any "compatability checker" to test everything. Don't be in a hurry to switch to Windows 10 - and if you have already, remember you have ONE Month to roll back to 7 or 8.1. Quote "If it works - don't fix it!" We have a year to upgrade free. AVI files are also working fine on 8.1.

Intel Support - I installed Windows 10. Intel HD graphics 4000 driver (latest from June 2015) is not accepted by Windows 10. What's wrong? (see post no. 14 from Intel and 15)

YahooTech - 8 Reasons Not to Upgrade to Windows 10

Infoworld - Win 10 Bugs

"Windows 10, Threshold 2, due to debut in October. Instead of new features, we’re getting plumbing fixes and a passel of patches. Threshold 2 (I think of it as “Service Pack 1” ) could bring a host of new features, many of which were painfully missing from the RTM (er, 10240) build on July 29."

Also Win 10 causing multi-monitor problems

ForbesTech -Windows 10 Automatic Updates Start Causing Problems

So, if you can, hold off till Oct for Threshold2.

For those stuck on Win 10 here is a way to stop forced updates. Things like graphics drivers are not always the latest or best from Microsoft so most users will want to control graphics updates.

ForbesTech - Microsoft Backtracks On Windows 10 Forced Updates


For those who hate the Win 8.1 Start Menu GUI you don't have to jump to Win 10

How to Get the Real Start Menu Back in Windows 8 or 8.1

Give Cyberlink and Microsoft a little time to iron out the wrinkles - I would even suggest that Win 10 users refer problems to Cyber Support and let this forum stay focused on PDR13 - but maybe I'm getting old and grumpy

Al Power Director 13&14 Ultimate, Photo Director 6, Audio Dir, Pwr2Go 10
Win 10 64, Intel MB DH87MC, Intel i5-4670 CPU @ 3.40GHz, 16Gb DDR3 1600, 128Gb SSD, 2x1Tb WDBlue 7200rpmSATA6, Intel 4600 GPU, Gigabyte G1 GTX960 4GB, LG BluRay Writer

Excellent info AlS. I've returned this thread to a "sticky" where I shouldn't have removed it from. Ooops,
sorry about that.
Dafydd

When I play back the AVI clip in:
Movies & TV - without errors,
Windows Media Player - without errors,
VirtualDub - without errors,
Format Factory - without errors,
XviD4PSP - without errors,
but when I use PD13, I get the error. Therefore this Cyberlink problem.

Quote: I'm glad that the converted clip works. Until a patch is released, I think that is the best solution for clips that cause errors on Win10 systems

Can you confirm then that with the latest build update, converting the file to mp4 will be a good work around for the error we are getting? Will there be any quality loss by converting to mp4 from AVI?

Quote: All INTEL Graphics users please note that this may not be a Cyberlink problem - and please re-think Win10 upgrade

Intel has acknowledged that Win 10 users are experiencing problems with the latest Intel HD Graphics drivers released for Win 10. They are working on the problem and will release new drivers soon - this includes the 4600 GPU which PDR13 Win 10 users have reported problems. Al

Al, your words of caution and your research on the subject are valuable. It's clear that there are some "birthing" pains with the Intel drivers, but the media problems that AlexanderBSV and Felbourn reported also appear on my machine, and we are using nVidia GPUs. There are other users, like christophrrb who's system ONLY works with the newer Intel drivers, so it's a pretty mixed bag.

I liked your earlier comment about the pioneers, and I agree that people should decide to upgrade to Win10 whenever they're comfortable. In a couple more weeks (not months, even) I'd expect that the upgrade path will be much smoother and you'd probably see fewer Win10-related posts on the forum.

Quote:

Quote: I'm glad that the converted clip works. Until a patch is released, I think that is the best solution for clips that cause errors on Win10 systems

Can you confirm then that with the latest build update, converting the file to mp4 will be a good work around for the error we are getting? Will there be any quality loss by converting to mp4 from AVI?

Please download the clip that AlexanderBSV linked to and also my conversion (they're the 2nd and 3rd posts on page 2) and play them in a regular player (not PD13, or the first clip will crash!) You can judge the conversion quality for yourself, and there are many free or low-cost conversion apps out there that you can experiment with on your clips. I'm confident that you'll be able to get very high quality results to work with in PD13.

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Optodata
Hi - thanks for the info. In my Forbes Tech link above on multi-monitor problems it says


"Dreadful Drivers - The flaw revolves around Nvidia graphics cards with users taking to Nvidia’s forums to report Windows Update is automatically installing new drivers which break multimonitor setups, SLI (dual card) configurations and can even stop PCs booting entirely which pushes Windows 10 into its emergency recovery mode.
The problem is compounded by the fact that Windows Update doesn’t actually reveal driver version numbers prior to install or warn the user in advance so pinpointing something that has suddenly caused problems can be hard to identify."

I'm not suggesting that is your problem, nor that it's definitely Win 10 and not PDR13 which we know has Nvidia driver problems in 8.1.

My point is simply this -
I have had the unfortunate experience of every new Windows release since DOS - in true pioneering spirit! The most stable new release was Win 7 following the Vista disaster. We are only weeks into Win 10 and general consensus is that, unlike Win 7, Microsoft was premature in their release of Win 10.
Worse still, it appears that they have held back the release of commercial versions of Win 10 expecting "free" Home users to sort out the bugs and compatibility issues - so we are really still doing Beta testing for them.

Here is another link - Windows 10 Review Roundup: High Scores, Big Bugs

There are no real advantages of moving to Win 10 yet. The core is very similar to 8.1, performance about the same, and the biggest marketing attraction is the new GUI which most Win 8,1 users like me have sorted out. It will improve and things like Direct X 12 look promising for gamers.

This obviously also makes life tough for software developers like Cyberlink.

This is not my opinion, but I do agree with the experts. It will probably be the best Windows release ever due to it's cross platform compatibility allowing you to do the same things on your smartphone, tablet, and desktop - BUT NOT YET!

It has taken me (and Cyberlink) a year to have a stable system on Win 8.1 and I'm still being annoyed by Microsoft daily by automatically download Win 10 and trying to force me to upgrade. The real problem is that 30 days later Win 10 become irreversable - and even the "roll back" doesn't always work!

So if you want to avoid the "arrows", stay away from "Bleeding Edge" technology and wait for the next major release in Oct(?) and the transition should be much easier.

Al Power Director 13&14 Ultimate, Photo Director 6, Audio Dir, Pwr2Go 10
Win 10 64, Intel MB DH87MC, Intel i5-4670 CPU @ 3.40GHz, 16Gb DDR3 1600, 128Gb SSD, 2x1Tb WDBlue 7200rpmSATA6, Intel 4600 GPU, Gigabyte G1 GTX960 4GB, LG BluRay Writer

Thanks, Al. Lots of useful info! I agree that the autodownload is a problem and hopefully MS will be rethinking that.

FWIW I've been on PCs since the DOS, Novell NetWare and Windows 2.03 days; and to be honest, the effort that MS put into getting pre-beta Win10 releases out to millions of "Windows Insiders" was a really big deal. The engineering team listened to the feedback and I can attest that the released GUI is much better, familiar and more refined than the original plans

Some of the early builds were nowhere near ready for distribution, but I've been running Win10 on an original Surface Pro since March and the final build (10240) came out to us Insiders in mid-July. Since I'd had no problems on my Surface with the final two builds, I was excited to get Win10 on my other machines.

However, I upgraded 3 other PCs on 7/29 and while 2 went perfectly, my main desktop/editing system didn't fare as well and I ended up doing a clean install and reinstalling all my apps. Not great, but it's running very nicely now. So even with one hiccup/imperfect upgrade, I'm still at 4 for 4.

They've just released build *10525* to the "Fast ring" for Insiders, and I'm eager to try it out and see what changes they've made.

I know, I know. Another opportunity for arrows, but also an opportunity to see if the the AVI media errors issues have been resolved...

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Quote: Thanks, Al. Lots of useful info! I agree that the autodownload is a problem and hopefully MS will be rethinking that.

Referal to DOS reveals something about our ages I would probably also try Win 10 on a Surface Pro but I have lost my desktop pioneering spirit!

You can stop forced AutoUpdate in my link above Microsoft Backtracks On Windows 10 Forced Updates

Good Luck - Al Power Director 13&14 Ultimate, Photo Director 6, Audio Dir, Pwr2Go 10
Win 10 64, Intel MB DH87MC, Intel i5-4670 CPU @ 3.40GHz, 16Gb DDR3 1600, 128Gb SSD, 2x1Tb WDBlue 7200rpmSATA6, Intel 4600 GPU, Gigabyte G1 GTX960 4GB, LG BluRay Writer