Ray, I'm disappointed with your approach. The US isn't the centre of the world and there are other countries that use and supply software. CyberLink does have a base in the States and in Germany.
The out-sourcing of support to the Indian sub-continent is a feature used by numerous companies (US companies included) and can be quite irritating at times*. This irritation would also be felt if you rang a nin-com-poop in the States who didn't understand video editing and just worked in a call-centre! So don't rant about location, just rant about the lack of knowledge or the poor comprehension. The world is a very poor place if you take swipes at countries and generalise about that country when it's one individual delivering badly.
*I get cheesed off with different companies on the same issue. A WORLD selling company can not be expected to have a call center in every country.
I know the staff in Taiwan through communicating with them by email - I understand their short-comings on diction and having to use English as the means to communicate with those in the States and elsewhere in the WORLD. Heck they do darn well.
I try to ensure the forum runs smoothly - I cant always get it right. I pushed for the forum's creation, I suggest product changes, I refer feedback from end users, I complain on behalf of others, I TRAIN end users to deliver information in an understandable format, I gather and give data to end users, I moderate on this forum. I'm an independant bloody minded video editor who wont truck silliness but enjoys a smile and a laugh. I expect others to learn from their mistakes and to learn from others experiences. I encourage partcipation. I don't want to "hold hands" or be expected to teach how to use a PC. I expect users to experiment AND to use common sense.
I wont delete this thread - but I am disappointed.
Dafydd
[Moderator]
PD7 - image guide resource for video editors
http://forum.cyberlink.com/forum/posts/list/3522.page
PD7 - VIDEO guide resource for video editors
http://forum.cyberlink.com/forum/posts/list/3523.page
http://forum.cyberlink.com/forum/posts/list/2405.page
Subject: PowerDirector - information we request and tasks to carry out.
This message was edited 3 times. Last update was at Aug 02. 2008 04:46