PowerDirector - information we request and tasks to carry out.

The information in this posting are guides for members.

PART A
PowerDirector Version build
Open PowerDirector
Select Help > About
Note down the information in the pop up display
The information is used to identify what PowerDirector you are using.

PART B
Create a Diagnostic File
Go to > Start
Select > Run
Type in > Dxdiag
Click > OK
Select > save the information
save as ****DxDiag.txt
Replace the **** with your name so the file can be identified easily.
Example: johnsmithDxDiag.txt
A diagnostic file is used by PowerDirector Technical Support to analyze your PC set up.

PART C
Uninstall and reinstall of PowerDirector

Try the following way to re-install PowerDirector:
a.) Start--> Programs -->Cyberlink PowerDirector --> Uninstall PowerDirector
b.) Start --> Run --> type "regedit" --> click "HKEY_LOCAL_MACHINE" --> click "Software" --> locate "Cyberlink" ----> click the "+" (if you have more than one CyberLink product) -->Delete the "PowerDirector" folder
c.) Start --> Run --> type "regedit"--> click "Hkey_Current_user" --> click
"Software" --> locate "Cyberlink" ----> click the "+" (if you have more than one CyberLink product) -->Delete "PowerDirector" folder.
d.) Delete C:\Programs Files\Cyberlink\PowerDirector
And reboot your PC.
After this, please install your PowerDirector

A re-installation of your software can resolve usage problems.

PART D
Training to explain a problem in PD

1. Do not get hysterical or tangential.
2. Stay calm and be precise
3. ALWAYS write down every action you do, every click, every selection
4. List the actions in numerical bullet points - just like we have done here. Use the NotPad Text Editor.
5. Make sure your Subject Heading is applicable and logical - avoid the word "help"

Here's an example:
1. Double clicked and opened my pds project file in PD6 v2319
2. selected Media Library folder icon
3. Located and brought in my mp4 music files
4. Placed audio file into PD music time-line
5. PD movie mode played everything in the time-line
6. Go to Create Disc
7. Did not select anything - proceeded to Burn disc
8. PD at 45% crashed

(The mp4 audio file placement is the issue here)

A bullet point presentation of information allows the reader to replicate an issue and to precisely understand the situation you face.

PART E
Do you know how to screen capture?
Provide an image of the PD display problem.

Open PD
Look at your keyboard > right hand side > Print Screen/Sys Rq button > press it
Now open up your Image Editor program
Go to Edit > Paste as a new image
OR it could be
File > open new file
Edit > Paste

Save the image as a jpeg/jpg file
Attached the image to a forum posting - maximum size 100kb
Helps identify problems

PART F
Screen capture and annotate with a specialist program
The image can be used to show any problem encountered.
Localise the capture to an area around what you want to describe
Save the files as a jpeg.

30 day Screen capture programs - to assist you to describe issues (pictures tells the story):
HyperSnap = http://www.hyperionics.com/
FastStone Capture = http://www.faststone.org/FSCaptureDetail.htm
Mr. Captor = http://www.fox-magic.com/
There are others around.
Use these screen capture programs at your own risk, we give no support or discussion on any of them here. They do have limitations and PC hardware acceleration settings can inhibit the capture of preview video images.

PART G
Upgrade to the latest build of your version of PowerDirector.
After checking the Help/About in PD go visit:
http://www.cyberlink.com/multi/download/updates_4_ENU.html

PART H
DVD write tests for PD - to assess displayed error issues.
Test 1.
Open PD
Place in the Video time-line Aquarium.mpg - do this 3 times
Go to > Create disc

Accept all default settings
Select > Create to Folder and browse for a location
Untick > Burn to Disc
Click "Burn icon"

Note the results - submit the results on your forum posting.

Test 2.
Open PD
Place in the Video time-line Aquarium.mpg - do this 3 times
Go to > Create disc
Accept all default settings
Select > Burn to Disc
Blank DVD in drive
Click "Burn icon"

Note the results - submit the results on your forum posting.

Tests are used to localise and to check issues - this test checks your DVD writer and the PC

PART I
Uploading information to an ftp CyberLink location.

Example of an ftp location provided:
ftp://HNameme:45Pwd348297@ftp.gocyberlink.com

1. Copy and paste the complete ftp url into Internet Explorer (must be IE) Click "Go". You then click and drag the video file from your own video folder to the ftp folder.
2. Upload your diagnostic file as well please.

Please make ONE change to the/any file - add your name - see PART B.

The ftp address includes the name and password - you only need these when you utilise an ftp specialist program. The information from the example given would be as follows
ftp.gocyberlink.com
Name = HNameme
Password = 45Pwd348297
A free ftp upload program:
Coreftp = http://www.coreftp.com/
FireFTP = https://addons.mozilla.org/en-US/firefox/addon/684/
Use of these programs are at your own risk. No support for these products is given here.

CyberLink ask for raw video/audio samples when you have a problem they need to clarify in RD

PART J
SENDING A PM OR EMAIL
PM and Emails have a Subject in the heading.
Anyone who gets lots of emails knows how hard it is to locate specific emails fast - make it easy for us.
Often we have the same subject heading repeated by senders.
TIP: Put your name in the Subject Heading followed by the Subject issue you're writing about.
Example:
John Smith - PowerDirector and JVC issue

Actually appears as:
From: <ickky@mailout.net>
Subject: John Smith - PowerDirector and JVC issue
Date: Sun, 20 Apr 2008 16:37:29 -0500 (CDT)
To: <Ourname@MYMAIL.com>

Now you see why it's useful to add your name to the subject.

PART K
YouTube uploading:
For my Test I did the following:
Opened PD
I gave PD permission to access the internet (Firewall software)
Place Aquarium.mpg into the Time-line
Clicked on Produce
Selected YouTube
Click to Authorise
YouTube browser interface page opened in FireFox
Entered Log in details - accepted
Allow PD to access your YouTube account
Returned to PD
Clicked Green arrow
Entered Title = Test
Description = Test
Tags = Test
Selected Private and Channels
Continued with Produce process - selected a wmv file format - low res
Produced file to a PC directory
Once completed upload to YouTube
Job done.

Simple test to check if you can. Here FireFox is the browser.

PART L
Test to see if you can produce
Open PD
Place Aquarium.mpg in the time-line
Click Produce
Select any video format
Select location to store file
Click Ok

The aim is to check if you have or using a corrupt media file.