This could explain why Cyberlink Help with PD7 is totally unable to comprehend my explanations of why importing large media files crashes PD7.
I realise now that they haven't been able to understand my explanations even when I have listed them step by step and done everything else suggested in these forum pages to make it easy for them.
And when they asked me to FTP a copy of the file I am having difficulty with, 6.0GB of a DVR-MS file I thought they had some magical technological way of getting it relatively quickly !! They stopped the ftp transmission after 69 hours! My suggestion that they import a large file of a TV show recorded by themselves to try out my crashing problem seems to have fallen on deaf ears.
I totally agree, outsourcing to a foreign country is a bad thing and gets the thumbs down from me every time and I thought I was dealing with someone in the US.
We can at least understand and appreciate our Welsh forum moderator's words of wisdom.

I believe Cyberlink is from Taiwan, not sure. However, these days, I think any country even slightly WEST-friendly, is an acceptable business partner. That being said, this post will most likely be deleted, Cyberlink is a great piece of software. Join/SignUp to SeeMyWorldOnVideo. We're PowerDirector Video Editors. Are you a member? - JOIN TODAY!

Well, if Cyberlink is not a U.S. company....then please disregard my post.

Wow...I checked the Contact information on the site and yes, it is a Taiwan company.

The website sure looks American though....

Cyberlink should consider outsourcing their support to the U.S.A.!!!

Ray, I'm disappointed with your approach. The US isn't the centre of the world and there are other countries that use and supply software. CyberLink does have a base in the States and in Germany.

The out-sourcing of support to the Indian sub-continent is a feature used by numerous companies (US companies included) and can be quite irritating at times*. This irritation would also be felt if you rang a nin-com-poop in the States who didn't understand video editing and just worked in a call-centre! So don't rant about location, just rant about the lack of knowledge or the poor comprehension. The world is a very poor place if you take swipes at countries and generalise about that country when it's one individual delivering badly.

*I get cheesed off with different companies on the same issue. A WORLD selling company can not be expected to have a call center in every country.

I know the staff in Taiwan through communicating with them by email - I understand their short-comings on diction and having to use English as the means to communicate with those in the States and elsewhere in the WORLD. Heck they do darn well.

I try to ensure the forum runs smoothly - I cant always get it right. I pushed for the forum's creation, I suggest product changes, I refer feedback from end users, I complain on behalf of others, I TRAIN end users to deliver information in an understandable format, I gather and give data to end users, I moderate on this forum. I'm an independant bloody minded video editor who wont truck silliness but enjoys a smile and a laugh. I expect others to learn from their mistakes and to learn from others experiences. I encourage partcipation. I don't want to "hold hands" or be expected to teach how to use a PC. I expect users to experiment AND to use common sense.

I wont delete this thread - but I am disappointed.

Dafydd
[Moderator]

PD7 - image guide resource for video editors
http://forum.cyberlink.com/forum/posts/list/3522.page

PD7 - VIDEO guide resource for video editors
http://forum.cyberlink.com/forum/posts/list/3523.page


http://forum.cyberlink.com/forum/posts/list/2405.page
Subject: PowerDirector - information we request and tasks to carry out.

Well, I'm sorry to disappoint you, but I have been a victim of a sort of outsourcing in the past. I was laid off a job, only to be replaced by a foreigner with an H-1B visa.

When it comes to employment in the technology sector here in the U.S., I have problems when the company hires outside rather then in.

I will end this subject and keep to questions about video editing and PD.

Regards,

Ray