Deborah, I sent the following to customer service. I am pissed.
Thank god the trial is free, because as soon as I am done typing this, I am removing it from my pc.
Three different error codes, the last one after wait through 10 mins of burning. I have tried emptying the cache and stopping all other processes without shutting off anything necessary and still error code. If your not going to make a product that can function on its own with having to shutdown half of whats on my pc, then why are you in business? I won't be buying your product and will go on facebook and tell everyone there I know. So mr webmaster, please forward this on to the idiots that be, because I won't waste my time registering to send a email to customer service. Might want to sharpen your resume skills.
I googled the all the error codes I got, and all the same forum references, rarely a tech support response, but other members trying to help out, not much success, sorry that you paid.