RESOLVED ------ **DO NOT INSTALL PD12 update patch v2209** READ THESE MESSAGES FIRST**

CubbyHouseFilms

Senior Contributor Location: Melbourne, Australia Joined: Jul 14, 2009 04:23 Messages: 2208 Offline

Solved by

Oct 25, 2013 21:55

Hi All

DO NOT INSTALL UNTIL YOU HAVE READ THESE MESSAGES FIRST

Just a cautionary note that PD12 patch v2209 DRAMATICALLY SLOWS DOWN OPENING AN EXISTING PROJECT AND ENTERING CREATE DISC MODE as compared with v2109.

In fact, it was so bad I tried and failed to revert back to v2109 as every time I tried to open PD12 with v2109 it instantly crashed. Grrrrrrrrr

Obviously PD12 patches are not backward compatible.

I HAD TO PERFORM A TOTAL REMOVAL & RE-INSTALL OF PD12 TO REVERT BACK TO V2109

Here's my results:

Project is 5 minutes in length with various FX's, transitions and titles.

V2209 Opening Project: 4 mins 12 secs! !!!!!!!!!!!!!!
Opening Create Disc Mode: 3 mins 25 secs!!!!!!!!!!!!!!!!!

V2109 Opening Project: 34 secs

Opening Create Disc Mode: 18 secs

What is going on?????????? Fist pumping the air

Is anybody else having this issue?????

SUMMARY: IF YOU WANT TO INSTALL, TEST YOUR OWN OPENING TIMES BEFORE INSTALLING UPDATE

Support ticket lodged

UNHAPPY EDITING

This message was edited 15 times. Last update was at Nov 15. 2013 07:07

Happing editing

Best Regards

Neil
CubbyHouseFilms
My Youtube Channel
My Vimeo Channel
PD3.5, 5, 6 & 7. Computer: Dell Dimension 5150, Intel Pen. 2.80 GHz, 2GB RAM, NVIDIA GeForce 8600GT 256MB, Windows XP Pro!!
PD8 Ultra v3022. Computer: Dell Studio 1747, Intel, i7 Q740 1.73 GHz, 8GB RAM, ATI Mob. Radeon HD 560v 1GB, Windows 7 Ult. 64
PD10 Ultra v2023. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD12 Ultra v2930. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD13 Ultim v3516. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD16 Live v2101 Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 16GB RAM, ATI Mob.Radeon HD 6770 2GB, Windows 7 Pre. 64
Director Suite 6: PowerDirector 16 Live, PhotoDirector 9, ColorDirector 6, AudioDirector 8

Cameras: Sony(s) HXR-NX5P, HXR-NX70P, NEX-VG10E, a6300 4k, HDR TG5E, GoPro 4 Black, Canon 6D DSLR

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jmone

Senior Contributor Location: Australia Joined: Nov 26, 2010 00:05 Messages: 706 Offline

Oct 25, 2013 22:39

I too am seeing projects taking many minutes to open and it is also slow on the Produce tab. During this time the CPU is getting hammered by both the PDHanuman and PD12 processes. PD 64 Bit-Win10 64 Bit-32GB RAM-80TB HDD
Sony FX6 - 500Mbps 4k/50p AVC-I HLG
Canon XF400 - 150Mbps 4k/50p AVC
GoPro Hero6 Black
Pana HS700-28Mbps 1080/50p AVC (High@L4.2)
Canon HV20-HDV 25Mbps 16:9 1440x1080/25p MPEG

CubbyHouseFilms

Senior Contributor Location: Melbourne, Australia Joined: Jul 14, 2009 04:23 Messages: 2208 Offline

Oct 25, 2013 22:42

Quote: I too am seeing projects taking many minutes to open and it is also slow on the Produce tab. During this time the CPU is getting hammered by both the PDHanuman and PD12 processes.

Hi Nathan

Try reverting back to v2109 and then opening a project that you have NOT opened with v2209 and see if that works, it might mean you won't have to do a complete re-install

***EDIT - does not work, just tried it! ***

This message was edited 1 time. Last update was at Oct 25. 2013 22:44

Happing editing

Best Regards

Neil
CubbyHouseFilms
My Youtube Channel
My Vimeo Channel
PD3.5, 5, 6 & 7. Computer: Dell Dimension 5150, Intel Pen. 2.80 GHz, 2GB RAM, NVIDIA GeForce 8600GT 256MB, Windows XP Pro!!
PD8 Ultra v3022. Computer: Dell Studio 1747, Intel, i7 Q740 1.73 GHz, 8GB RAM, ATI Mob. Radeon HD 560v 1GB, Windows 7 Ult. 64
PD10 Ultra v2023. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD12 Ultra v2930. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD13 Ultim v3516. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD16 Live v2101 Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 16GB RAM, ATI Mob.Radeon HD 6770 2GB, Windows 7 Pre. 64
Director Suite 6: PowerDirector 16 Live, PhotoDirector 9, ColorDirector 6, AudioDirector 8

Cameras: Sony(s) HXR-NX5P, HXR-NX70P, NEX-VG10E, a6300 4k, HDR TG5E, GoPro 4 Black, Canon 6D DSLR

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jmone

Senior Contributor Location: Australia Joined: Nov 26, 2010 00:05 Messages: 706 Offline

Oct 25, 2013 23:13

Thanks Neil - I've found that after saving the project it will open in a more reasonable time the next time but in clicking between the "Create Disk" --> "Produce" tab is taking minutes. During this PD12.exe process hammers the CPU but I can not see any related HDD activity (I thought it may be trying to produce shadow files or something....) Weird. PD 64 Bit-Win10 64 Bit-32GB RAM-80TB HDD
Sony FX6 - 500Mbps 4k/50p AVC-I HLG
Canon XF400 - 150Mbps 4k/50p AVC
GoPro Hero6 Black
Pana HS700-28Mbps 1080/50p AVC (High@L4.2)
Canon HV20-HDV 25Mbps 16:9 1440x1080/25p MPEG

CubbyHouseFilms

Senior Contributor Location: Melbourne, Australia Joined: Jul 14, 2009 04:23 Messages: 2208 Offline

Oct 25, 2013 23:17

I'm now back in the safety of v2109 after a re-install - phew!

I'll wait for the boffins at CL to sort out this mess before I update again

Happing editing

Best Regards

Neil
CubbyHouseFilms
My Youtube Channel
My Vimeo Channel
PD3.5, 5, 6 & 7. Computer: Dell Dimension 5150, Intel Pen. 2.80 GHz, 2GB RAM, NVIDIA GeForce 8600GT 256MB, Windows XP Pro!!
PD8 Ultra v3022. Computer: Dell Studio 1747, Intel, i7 Q740 1.73 GHz, 8GB RAM, ATI Mob. Radeon HD 560v 1GB, Windows 7 Ult. 64
PD10 Ultra v2023. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD12 Ultra v2930. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD13 Ultim v3516. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD16 Live v2101 Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 16GB RAM, ATI Mob.Radeon HD 6770 2GB, Windows 7 Pre. 64
Director Suite 6: PowerDirector 16 Live, PhotoDirector 9, ColorDirector 6, AudioDirector 8

Cameras: Sony(s) HXR-NX5P, HXR-NX70P, NEX-VG10E, a6300 4k, HDR TG5E, GoPro 4 Black, Canon 6D DSLR

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jmone

Senior Contributor Location: Australia Joined: Nov 26, 2010 00:05 Messages: 706 Offline

Oct 25, 2013 23:31

OK - there is more to this. When you close PD12 it actually is taking some time for the processes to be closed. Also PD12 becomes "not responding" for me when navigating from the "Create Disk" --> "Produce". There seems to be a lot of CPU and Memory swap activity occurring up until it hangs.

This message was edited 2 times. Last update was at Oct 25. 2013 23:52

PD 64 Bit-Win10 64 Bit-32GB RAM-80TB HDD
Sony FX6 - 500Mbps 4k/50p AVC-I HLG
Canon XF400 - 150Mbps 4k/50p AVC
GoPro Hero6 Black
Pana HS700-28Mbps 1080/50p AVC (High@L4.2)
Canon HV20-HDV 25Mbps 16:9 1440x1080/25p MPEG

jmone

Senior Contributor Location: Australia Joined: Nov 26, 2010 00:05 Messages: 706 Offline

Oct 25, 2013 23:32

Quote: I'm now back in the safety of v2109 after a re-install - phew!

I'll wait for the boffins at CL to sort out this mess before I update again

What method did you use to roll back? PD 64 Bit-Win10 64 Bit-32GB RAM-80TB HDD
Sony FX6 - 500Mbps 4k/50p AVC-I HLG
Canon XF400 - 150Mbps 4k/50p AVC
GoPro Hero6 Black
Pana HS700-28Mbps 1080/50p AVC (High@L4.2)
Canon HV20-HDV 25Mbps 16:9 1440x1080/25p MPEG

jmone

Senior Contributor Location: Australia Joined: Nov 26, 2010 00:05 Messages: 706 Offline

Oct 25, 2013 23:44

To answer my own question, I just ran the original "1_CyberLink_PowerDirector12_Ultra_VDE130819-01.exe" I downloaded which did an uninstall then install. Ran PD12 entred the serial # again, then ran the 2109 Patch.

Everything is back to opening in seconds (not minutes) and no probs with navigation between tabs or hangs.

This message was edited 1 time. Last update was at Oct 25. 2013 23:53

PD 64 Bit-Win10 64 Bit-32GB RAM-80TB HDD
Sony FX6 - 500Mbps 4k/50p AVC-I HLG
Canon XF400 - 150Mbps 4k/50p AVC
GoPro Hero6 Black
Pana HS700-28Mbps 1080/50p AVC (High@L4.2)
Canon HV20-HDV 25Mbps 16:9 1440x1080/25p MPEG

CubbyHouseFilms

Senior Contributor Location: Melbourne, Australia Joined: Jul 14, 2009 04:23 Messages: 2208 Offline

Oct 25, 2013 23:51

Quote: To answer my own question, I just ran the original "PowerDirector_3026_GM6_Patch_Patch_VDE130529-01.exe" I downloaded which did an uninstall then install. Ran PD12 entred the serial # again, then ran the 2109 Patch.
Everything is back to opening in seconds (not minutes) and no probs with navigation between tabs or hangs.

I just re-installed PowerDirector_2027_Ultra_VDE130822-02 and then installed patch v2109 too.

v2209 - yuk!

This message was edited 1 time. Last update was at Oct 26. 2013 00:02

Happing editing

Best Regards

Neil
CubbyHouseFilms
My Youtube Channel
My Vimeo Channel
PD3.5, 5, 6 & 7. Computer: Dell Dimension 5150, Intel Pen. 2.80 GHz, 2GB RAM, NVIDIA GeForce 8600GT 256MB, Windows XP Pro!!
PD8 Ultra v3022. Computer: Dell Studio 1747, Intel, i7 Q740 1.73 GHz, 8GB RAM, ATI Mob. Radeon HD 560v 1GB, Windows 7 Ult. 64
PD10 Ultra v2023. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD12 Ultra v2930. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD13 Ultim v3516. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD16 Live v2101 Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 16GB RAM, ATI Mob.Radeon HD 6770 2GB, Windows 7 Pre. 64
Director Suite 6: PowerDirector 16 Live, PhotoDirector 9, ColorDirector 6, AudioDirector 8

Cameras: Sony(s) HXR-NX5P, HXR-NX70P, NEX-VG10E, a6300 4k, HDR TG5E, GoPro 4 Black, Canon 6D DSLR

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JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Oct 25, 2013 23:51

Quote: To answer my own question, I just ran the original "PowerDirector_3026_GM6_Patch_Patch_VDE130529-01.exe" I downloaded which did an uninstall then install. Ran PD12 entred the serial # again, then ran the 2109 Patch.

Everything is back to opening in seconds (not minutes) and no probs with navigation between tabs or hangs.

Strange, what you quote is a PD11 patch.

Jeff

jmone

Senior Contributor Location: Australia Joined: Nov 26, 2010 00:05 Messages: 706 Offline

Oct 25, 2013 23:54

Sorry - I cut and pasted the wrong file name in my post! I did run this "1_CyberLink_PowerDirector12_Ultra_VDE130819-01.exe" - have updated my post above to avoid any confustion!

This message was edited 1 time. Last update was at Oct 25. 2013 23:57

PD 64 Bit-Win10 64 Bit-32GB RAM-80TB HDD
Sony FX6 - 500Mbps 4k/50p AVC-I HLG
Canon XF400 - 150Mbps 4k/50p AVC
GoPro Hero6 Black
Pana HS700-28Mbps 1080/50p AVC (High@L4.2)
Canon HV20-HDV 25Mbps 16:9 1440x1080/25p MPEG

jmone

Senior Contributor Location: Australia Joined: Nov 26, 2010 00:05 Messages: 706 Offline

Oct 25, 2013 23:56

I'm guessing the v2209 patch has a mem issue. By comparison V2209 uses about a third more memory than V2109 from start up and the swap activity seems very high. PD 64 Bit-Win10 64 Bit-32GB RAM-80TB HDD
Sony FX6 - 500Mbps 4k/50p AVC-I HLG
Canon XF400 - 150Mbps 4k/50p AVC
GoPro Hero6 Black
Pana HS700-28Mbps 1080/50p AVC (High@L4.2)
Canon HV20-HDV 25Mbps 16:9 1440x1080/25p MPEG

Bhajje

Senior Member Location: France - Orléans Joined: Feb 06, 2011 11:30 Messages: 176 Offline

Oct 26, 2013 03:23

Yes, Neil. I saw that also yesterday evening. I came back to level 2109, and my projet, opened with last patch in more than 7 minutes, open now in 20 seconds......

I hope a patch for the patch will be very soon delivered by Cyberlink. Jean-Paul

i7-4770K 3.50 GHz, Nvidia GTX 960 2 Go, SSD 500 Go, RAM 32 Go
Win 10 64 bits, DirectorSuite 365

CubbyHouseFilms

Senior Contributor Location: Melbourne, Australia Joined: Jul 14, 2009 04:23 Messages: 2208 Offline

Oct 26, 2013 03:31

Quote: I hope a patch for the patch will be very soon delivered by Cyberlink.

Happing editing

Best Regards

Neil
CubbyHouseFilms
My Youtube Channel
My Vimeo Channel
PD3.5, 5, 6 & 7. Computer: Dell Dimension 5150, Intel Pen. 2.80 GHz, 2GB RAM, NVIDIA GeForce 8600GT 256MB, Windows XP Pro!!
PD8 Ultra v3022. Computer: Dell Studio 1747, Intel, i7 Q740 1.73 GHz, 8GB RAM, ATI Mob. Radeon HD 560v 1GB, Windows 7 Ult. 64
PD10 Ultra v2023. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD12 Ultra v2930. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD13 Ultim v3516. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD16 Live v2101 Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 16GB RAM, ATI Mob.Radeon HD 6770 2GB, Windows 7 Pre. 64
Director Suite 6: PowerDirector 16 Live, PhotoDirector 9, ColorDirector 6, AudioDirector 8

Cameras: Sony(s) HXR-NX5P, HXR-NX70P, NEX-VG10E, a6300 4k, HDR TG5E, GoPro 4 Black, Canon 6D DSLR

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1Nina

Senior Contributor Location: Norway, 50km southwest of Oslo Joined: Oct 08, 2008 04:12 Messages: 1070 Offline

Oct 26, 2013 03:53

My experience with PD over the years:
- if it works on your system as is and you are happy, don’t touch the patches
- if it isn’t broke, don’t fix it

Just something.
https://www.petitpoisvideo.com

sging1

Newbie Location: Wales UK Joined: Jun 03, 2012 12:36 Messages: 35 Offline

Oct 26, 2013 10:27

I'm getting the same, its taking ages to open projects that I am working on and that I wanted to finish today. Surely they tested this before they released it.

1Nina, problem is PD12 still has many flaws in it even though a number of them were reported many versions ago and not fixed so we all apply the patch's in the vain hope that the one flaw that annoys you the most will get fixed in an update.

I hope they are fixing this one right now as I have been on the verge of moving across to a more professional program for a very long time and this may be the push I needed.

Navillus2

Newbie Location: Portland, Maine USA Joined: Oct 01, 2013 08:08 Messages: 7 Offline

Oct 26, 2013 11:11

Same issues here. I am not able to open a fairly small project at all. Stops and hangs at 79%. Mike

flatwaters

Newbie Joined: Oct 03, 2010 23:26 Messages: 6 Offline

Oct 26, 2013 12:30

Same issue here also. Takes forever to open a 5 minute project, takes forever to save a small edit, locks up constantly.

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Oct 26, 2013 13:13

I have installed the 2209 patch, I do not show any slowing down of opening a previous project.

I tried several old projects that were still on the hard drive, they all opened at normal speed.

I guess this is a computer specific problem.
Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Bhajje

Senior Member Location: France - Orléans Joined: Feb 06, 2011 11:30 Messages: 176 Offline

Oct 26, 2013 14:16

Hi, Carl, I am happy for you.

But I have three friends, using PD12, who have, as I have, this issue.
In my case, with level 2209, I load a project in 7 minutes. Coming back to 2109, the same project loads in 20 seconds.

The same thing for my friends.

So, is it a computer specific problem?

I can see in your signature that you have an ATI graphic card. I have a Nvidia card, my friends too.

We are as you are, with Win 7 64 bits.

Is the problem coming from the nvidia graphic card?

I think it would be a good thing if Cyberlink had a look on this.

EDIT: I just see that Neil has also an ATI card. So. Bad idea.

This message was edited 2 times. Last update was at Oct 26. 2013 14:33

Jean-Paul

i7-4770K 3.50 GHz, Nvidia GTX 960 2 Go, SSD 500 Go, RAM 32 Go
Win 10 64 bits, DirectorSuite 365