SmartSound Problem

mistertee

Newbie Joined: Feb 18, 2009 14:21 Messages: 20 Offline

Solved by

Nov 08, 2012 13:12

Hi,

I'm experiencing an unusual problem with SmartSound in PD11. I have no problems whatsoever as far as adding and adjusting a smartsound track to my timeline however sometimes when I preview my project in "movie" mode the track is not heard. It seems to be somewhat random, i.e.; track plays as expected in first preview but might not be heard in a subsequent preview. Oddly, in either case the track does "take" when I burn or share the project.

I contacted SmartSound support and they suggested that the problem is most likely on the PD side since once the track has been added to the timeline the SmartSound plugin has done it's job. They also suggested that I reinstall the SmartSound software which I did. It seemed to fix the issue temporarily (during the first editing session after reinstalling) but on subsequent launches of PD11 the problem is as before.

I'm not sure how to troubleshoot this and was wondering if anyone has a suggestion. Just FYI, I'm generally knowledgeable of SmartSound having used it for quite a long time in Corel and Roxio. Thanks!

-Michael

ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Offline

Nov 08, 2012 18:51

Hi Michael -

Very occasionally, I've had the same issue with PD11 not playing the track in preview. I've never had the audio absent from the produced file (not with PD11, anyway).

BUT - yonks ago some members experienced the same thing with tracks from "Core Foundations" supplied with PD. Sadly, the search function for earlier versions (8, 9 etc) is defunct. It'd take me hours to find the threads where the issue was discussed at length.

What's the name of the track you were using?

Cheers - Tony

Good old Google!
http://forum.cyberlink.com/forum/posts/list/16761.page
http://forum.cyberlink.com/forum/posts/list/18413.page
http://forum.cyberlink.com/forum/posts/list/16734.page
http://forum.cyberlink.com/forum/posts/list/18779.page
http://forum.cyberlink.com/forum/posts/list/15258.page
http://forum.cyberlink.com/forum/posts/list/17622.page

This message was edited 1 time. Last update was at Nov 08. 2012 19:11

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mistertee

Newbie Joined: Feb 18, 2009 14:21 Messages: 20 Offline

Nov 08, 2012 19:13

Hi Tony,

Thanks for the response. In this case I don't think the problem is specific a particular track or library of tracks. I actually have the contents of 8 smartsound discs in my library along with the freebies and the odd behaviour is the same either way. But as you say, the smartsound tracks DO come through in a project wether they can be heard or not in preview. Earlier today I uninstalled/reinstalled the the smartsound software and database app so we'll see if that helps.

Thanks,
-Mike