Hi,
Have you updated your Windows Drivers? If not do so, but steer away from updating graphic drivers to the New 306.?? drivers they are flawed.
Jim Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

Visit GranPapa64's channel for your YouTube experience of the day!

You may need to install the Microsoft C++ Run time library:

32 bit (X86)
http://www.microsoft.com/en-us/download/details.aspx?id=5555

64 bit
http://www.microsoft.com/en-us/download/details.aspx?id=14632

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Now I have a newer version of Microsoft Visual C + + 2010 Redistributable Package. I do not think that's the problem, what if the libraries could be corrupt?
Actually, this problem is quite strange, since the
downloaders of the test versions of PhotoDirector and AudioDirector works perfectly. But the downloaders of ColorDirector and PowerDirector 11 Ultra, Ultimate and Ultimate Suite gives the runtime error. I have already contacted CyberLink, but
I also want to know how many people this happens.

http://i.imgur.com/0FOqc.jpg
ScreenShot of the error

Is this the first time you have installed any PowerDirector program?

On the install was there any issue when it came to installing Wave editor?

Are you capable of uploading dxdiag as detailed in the sticky at the top of this forum?

David Windows 7 X64 SP1
ASUS P6X58D Premium LGA1366 X58
Intel core I7 950 3.80 GHZ CPU
12Gb Corsair TR3X3G1600C8D Tri channel
Corsair H70 Water cooling
Corsair HX1000W PSU
nVidia GTX 980
Intel 240Gb SSD 520 Series
2 x Seagate 1 Tb

I would try downloading the Trial again.

You may have gotten a bad or corrupted download.

That is over 400 Megabyte download, anything can go wrong.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

https://www.dropbox.com/s/gxcrqmxvb5fupzk/DxDiag.txt

This link is my DXDIAG.

Wave Editor is downloaded and installed perfectly.

And, yes, I installed Power Director 10.

Hi,
I had a quick look at your DXdiag file and Power Director Ultimate requires a lot of free space on hard drive for caching files (100GB recommended in my opinion) and a lot of Memory, I have 12GB memory, you only have 4GB, this is going to make Video editing a slow process.
Jim Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

Visit GranPapa64's channel for your YouTube experience of the day!

Quote: Hi,
I had a quick look at your DXdiag file and Power Director Ultimate requires a lot of free space on hard drive for caching files (100GB recommended in my opinion) and a lot of Memory, I have 12GB memory, you only have 4GB, this is going to make Video editing a slow process.
Jim

And how is that done?

Hi,
How is what done? Memory you buy more memory modules and add them...for memory increase...as for disk space clean out programs you don't need (use) and or buy bigger hard drive which means transferring your system to new hard drive (not my expertise and could create problems unless you have a knowledgable person do it.
Jim Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

Visit GranPapa64's channel for your YouTube experience of the day!

Quote: Hi,
How is what done? Memory you buy more memory modules and add them...for memory increase...as for disk space clean out programs you don't need (use) and or buy bigger hard drive which means transferring your system to new hard drive (not my expertise and could create problems unless you have a knowledgable person do it.
Jim

So, do I need more memory to solve the runtime error?
Ok, thanks anyway, but if you find a solution, please, tell me.

Quote: So, do I need more memory to solve the runtime error?
Ok, thanks anyway, but if you find a solution, please, tell me.

Have you tried downloading the trial again?

You may have gotten a bad download.

More memory is nearly always a good thing, If you have a 64 bit OS, it will benefit from 6 GB or more RAM.

I would guess the runtime error is a bad download.

I know the download is over 400 Megabytes and it takes time. But if you have a bad download, nothing is going to fix the problem until you get a good download.

And you will not know for sure until you download a second time.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

JackLet
Wave Editor is downloaded and installed perfectly.

And, yes, I installed Power Director 10

When you installed PD11 do you remember if the install asked you to remove the previous version of Wave editor? and to replace it with Wave Editor 2 ?

David

Quote:

JackLet
Wave Editor is downloaded and installed perfectly.

And, yes, I installed Power Director 10

When you installed PD11 do you remember if the install asked you to remove the previous version of Wave editor? and to replace it with Wave Editor 2 ?

David

Wave Editor 2 is AudioDirector, no? Well not requested me anything.

Listen, please, this has something to do with the runtime error?

Quote:

Quote: So, do I need more memory to solve the runtime error?
Ok, thanks anyway, but if you find a solution, please, tell me.

Have you tried downloading the trial again?

You may have gotten a bad download.

More memory is nearly always a good thing, If you have a 64 bit OS, it will benefit from 6 GB or more RAM.

I would guess the runtime error is a bad download.

I know the download is over 400 Megabytes and it takes time. But if you have a bad download, nothing is going to fix the problem until you get a good download.

And you will not know for sure until you download a second time.

I am sorry to say, but still appears PD11 Ultimate Suite Trial Downloader runtime error, and not the second time I downloaded the downloader, I've downloaded dozens of times.

Again, these are the downloaders that give the error:
-Power Director 11 Suite Ultimate, Ultimate, Ultra (Trial)
-Color Director 1 (Trial)
-Director Suite 1 (Trial)
-Photo Director Suite (Trial)
And probably many more.

Downloaders they work correctly:
-Power Director 11 Deluxe (Trial)
-Photo Director Ultra (Trial)
-Media Suite 10 (Trial)
-AudioDirector (probably WaveEditor 2) (Trial)
And probably many more.

Not that I want to download all these programs, I just wanted to show you which ones do not work (ie, those who give Runtime Error).

Wave Editor 2 is AudioDirector, no? Well not requested me anything.
Listen, please, this has something to do with the runtime error?

NO, Audior Director and Wave Editor are not common and the runtime error is with the installer, and this is a problem I saw in beta testing PD11, wave editor is installed when you install PD10 or PD11 it has nothing to do with AudioDirector!

If for some reason wave editor does not get un-installed from PD10 when you install PD11 then you will get the run time issues.

The only fix is to remove both PD10 and PD11 and then clean the registry and install packages, I'm afraid this will require a high level of computer knowledge, and too complex to explain here, an easier way is to re-install your OS and start again.

I hope some of the other suggestion here work for you, but I do believe it is an issue with Wave Editor.

David

and I can download the trial installer without downloading the downloader? It would be a way to avoid runtime error .... I do not care to go slow downloading, I just want to download the trial....

Quote: and I can download the trial installer without downloading the downloader? It would be a way to avoid runtime error .... I do not care to go slow downloading, I just want to download the trial....

I am sorry it is not that easy, the installer has nothing to do with downloading, it is the application that unpacks the download, sets the registry values, creates the program folders and initiates the various programs, in your case I believe it is getting to the Wave Editor stage and reading a conflict in the registry with the previous version of Wave Editor that it expects to find installed.

More complex than that simple explanation but I hope you get the message that the fix is complex, perhaps Dafydd when he gets on will recall the process for recover, if it is the problem you face

David Windows 7 X64 SP1
ASUS P6X58D Premium LGA1366 X58
Intel core I7 950 3.80 GHZ CPU
12Gb Corsair TR3X3G1600C8D Tri channel
Corsair H70 Water cooling
Corsair HX1000W PSU
nVidia GTX 980
Intel 240Gb SSD 520 Series
2 x Seagate 1 Tb

Hi JackLet -

Just for clarity, is the runtime error occurring when you:
(a) try to run the downloader?



or
(b) try to run the actual installer files?

From your first post, it seems like the issue is with the downloader - not the installer... https://forum.cyberlink.com/forum/posts/list/24849.page#134994 and https://forum.cyberlink.com/forum/posts/list/15/24849.page#135169

Have you tried re-installing the Microsoft Runtime Library components, as Carl suggested? https://forum.cyberlink.com/forum/posts/list/24849.page#135035

The first things I'd suggest (after reinstalling Microsoft Runtime Library) would be a registry clean (with CCleaner).

Cheers - Tony
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