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HELP ME! : PowerDirector 11 Trial Ultimate Suite Problem (Again).... Respond PLEASE!
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JackLet [Avatar]
Newbie Joined: Sep 26, 2012 14:08 Messages: 14 Offline
[Post New] Sep 30, 2012 05:20
Quote:
JackLet
Wave Editor is downloaded and installed perfectly.

And, yes, I installed Power Director 10


When you installed PD11 do you remember if the install asked you to remove the previous version of Wave editor? and to replace it with Wave Editor 2 ?

David

Wave Editor 2 is AudioDirector, no? Well not requested me anything.

Listen, please, this has something to do with the runtime error?
JackLet [Avatar]
Newbie Joined: Sep 26, 2012 14:08 Messages: 14 Offline
[Post New] Sep 30, 2012 05:43
Quote:
Quote: So, do I need more memory to solve the runtime error?
Ok, thanks anyway, but if you find a solution, please, tell me.


Have you tried downloading the trial again?

You may have gotten a bad download.

More memory is nearly always a good thing, If you have a 64 bit OS, it will benefit from 6 GB or more RAM.

I would guess the runtime error is a bad download.

I know the download is over 400 Megabytes and it takes time. But if you have a bad download, nothing is going to fix the problem until you get a good download.

And you will not know for sure until you download a second time.





I am sorry to say, but still appears PD11 Ultimate Suite Trial Downloader runtime error, and not the second time I downloaded the downloader, I've downloaded dozens of times.

Again, these are the downloaders that give the error:
-Power Director 11 Suite Ultimate, Ultimate, Ultra (Trial)
-Color Director 1 (Trial)
-Director Suite 1 (Trial)
-Photo Director Suite (Trial)
And probably many more.

Downloaders they work correctly:
-Power Director 11 Deluxe (Trial)
-Photo Director Ultra (Trial)
-Media Suite 10 (Trial)
-AudioDirector (probably WaveEditor 2) (Trial)
And probably many more.

Not that I want to download all these programs, I just wanted to show you which ones do not work (ie, those who give Runtime Error).

djmorgan
Senior Member Location: Gold Coast, Queensland, Oz. Joined: Mar 09, 2007 07:07 Messages: 233 Offline
[Post New] Sep 30, 2012 06:13
Wave Editor 2 is AudioDirector, no? Well not requested me anything.
Listen, please, this has something to do with the runtime error?


NO, Audior Director and Wave Editor are not common and the runtime error is with the installer, and this is a problem I saw in beta testing PD11, wave editor is installed when you install PD10 or PD11 it has nothing to do with AudioDirector!

If for some reason wave editor does not get un-installed from PD10 when you install PD11 then you will get the run time issues.

The only fix is to remove both PD10 and PD11 and then clean the registry and install packages, I'm afraid this will require a high level of computer knowledge, and too complex to explain here, an easier way is to re-install your OS and start again.

I hope some of the other suggestion here work for you, but I do believe it is an issue with Wave Editor.

David

This message was edited 2 times. Last update was at Sep 30. 2012 06:15

JackLet [Avatar]
Newbie Joined: Sep 26, 2012 14:08 Messages: 14 Offline
[Post New] Sep 30, 2012 07:08
and I can download the trial installer without downloading the downloader? It would be a way to avoid runtime error .... I do not care to go slow downloading, I just want to download the trial....
djmorgan
Senior Member Location: Gold Coast, Queensland, Oz. Joined: Mar 09, 2007 07:07 Messages: 233 Offline
[Post New] Sep 30, 2012 08:44
Quote: and I can download the trial installer without downloading the downloader? It would be a way to avoid runtime error .... I do not care to go slow downloading, I just want to download the trial....


I am sorry it is not that easy, the installer has nothing to do with downloading, it is the application that unpacks the download, sets the registry values, creates the program folders and initiates the various programs, in your case I believe it is getting to the Wave Editor stage and reading a conflict in the registry with the previous version of Wave Editor that it expects to find installed.

More complex than that simple explanation but I hope you get the message that the fix is complex, perhaps Dafydd when he gets on will recall the process for recover, if it is the problem you face

David Windows 7 X64 SP1
ASUS P6X58D Premium LGA1366 X58
Intel core I7 950 3.80 GHZ CPU
12Gb Corsair TR3X3G1600C8D Tri channel
Corsair H70 Water cooling
Corsair HX1000W PSU
nVidia GTX 980
Intel 240Gb SSD 520 Series
2 x Seagate 1 Tb
ynotfish
Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Online
[Post New] Sep 30, 2012 15:46
Hi JackLet -

Just for clarity, is the runtime error occurring when you:
(a) try to run the downloader?



or
(b) try to run the actual installer files?

From your first post, it seems like the issue is with the downloader - not the installer... https://forum.cyberlink.com/forum/posts/list/24849.page#134994 and https://forum.cyberlink.com/forum/posts/list/15/24849.page#135169

Have you tried re-installing the Microsoft Runtime Library components, as Carl suggested? https://forum.cyberlink.com/forum/posts/list/24849.page#135035

The first things I'd suggest (after reinstalling Microsoft Runtime Library) would be a registry clean (with CCleaner).

Cheers - Tony
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This message was edited 1 time. Last update was at Sep 30. 2012 15:47


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djmorgan
Senior Member Location: Gold Coast, Queensland, Oz. Joined: Mar 09, 2007 07:07 Messages: 233 Offline
[Post New] Sep 30, 2012 18:59
From the OP's post
http://i.imgur.com/0FOqc.jpg
ScreenShot of the error


In windows the file is downloaded by the browser as an EXE file, once clicked on the INSTALLER (CL may call it Downloader) takes over and unpacks and distributes the de-compressed files and Dlls' according to a script written by the programmers.

I wish the OP well in his quest to recify his problem and now the 'real' experts are on the job he should be up and running in no time

Quote: Hi JackLet -

Just for clarity, is the runtime error occurring when you:
(a) try to run the downloader?



or
(b) try to run the actual installer files?

From your first post, it seems like the issue is with the downloader - not the installer... https://forum.cyberlink.com/forum/posts/list/24849.page#134994 and https://forum.cyberlink.com/forum/posts/list/15/24849.page#135169

Have you tried re-installing the Microsoft Runtime Library components, as Carl suggested? https://forum.cyberlink.com/forum/posts/list/24849.page#135035

The first things I'd suggest (after reinstalling Microsoft Runtime Library) would be a registry clean (with CCleaner).

Cheers - Tony
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This message was edited 2 times. Last update was at Sep 30. 2012 19:05

Windows 7 X64 SP1
ASUS P6X58D Premium LGA1366 X58
Intel core I7 950 3.80 GHZ CPU
12Gb Corsair TR3X3G1600C8D Tri channel
Corsair H70 Water cooling
Corsair HX1000W PSU
nVidia GTX 980
Intel 240Gb SSD 520 Series
2 x Seagate 1 Tb
ynotfish
Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Online
[Post New] Sep 30, 2012 20:28
Not sure that sarcasm will help resolve the issue! No one here is an expert. Members volunteer their time to try to help others. There are rules that determine the manner in which that is done http://forum.cyberlink.com/forum/posts/list/18337.page

The screenshot clearly shows that the 936KB CyberLink_PowerDirector_Ultimate_Suite_Downloader.exe has been downloaded & was in the process of running when the runtime error occurred. That's why I asked the question.

In the posts above, people were referring to installation errors. It would appear to me that JackLet has not yet even downloaded the 4.92GB installer files for Director Suite yet.

As was stated repeatedly, the error occurred when running the downloader - which needs to download the 790MB CL_PUS120816-03.exe file before it "unpacks and distributes the de-compressed files".

My understanding of JackLet's posts is that he/she hasn't got past first base with installing Director Suite Ultimate.

Cheers - Tony
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This message was edited 1 time. Last update was at Sep 30. 2012 20:30


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djmorgan
Senior Member Location: Gold Coast, Queensland, Oz. Joined: Mar 09, 2007 07:07 Messages: 233 Offline
[Post New] Sep 30, 2012 20:45
Last post on this for me! comprehension of the written word seems to be the problem here. to download any trial from CL requires downloading the file from CL or a host.

The full file is downloaded via the users browser and is placed on his computer in the form of an executable or sometimes a zip file. If he was to receive an error at this stage it would be browser related or OS, nothing to do with the program that hasn't been downloaded

The OP confuses the file he downloads because CL call the installer the 'downloader'

Either way the only way the OP can see the image he posted is when he has clicked on the file to install it on his computer. On this basis he must have already downloaded the file, which he confirms in one of his following posts:

I am sorry to say, but still appears PD11 Ultimate Suite Trial Downloader runtime error, and not the second time I downloaded the downloader, I've downloaded dozens of times.

Again, these are the downloaders that give the error:
-Power Director 11 Suite Ultimate, Ultimate, Ultra (Trial)
-Color Director 1 (Trial)
-Director Suite 1 (Trial)
-Photo Director Suite (Trial)


Sarcasm WARNING: As a past teacher I would have thought comprehension was strong, obviously not! as to the old saying too many cooks spoil the broth so I'll leave to you to fix.

Quote: Not sure that sarcasm will help resolve the issue! No one here is an expert. Members volunteer their time to try to help others. There are rules that determine the manner in which that is done http://forum.cyberlink.com/forum/posts/list/18337.page

The screenshot clearly shows that the 936KB CyberLink_PowerDirector_Ultimate_Suite_Downloader.exe has been downloaded & was in the process of running when the runtime error occurred. That's why I asked the question.

In the posts above, people were referring to installation errors. It would appear to me that JackLet has not yet even downloaded the 4.92GB installer files for Director Suite yet.

As was stated repeatedly, the error occurred when running the downloader - which needs to download the 790MB CL_PUS120816-03.exe file before it "unpacks and distributes the de-compressed files".

My understanding of JackLet's posts is that he/she hasn't got past first base with installing Director Suite Ultimate.

Cheers - Tony

This message was edited 2 times. Last update was at Sep 30. 2012 20:55

Windows 7 X64 SP1
ASUS P6X58D Premium LGA1366 X58
Intel core I7 950 3.80 GHZ CPU
12Gb Corsair TR3X3G1600C8D Tri channel
Corsair H70 Water cooling
Corsair HX1000W PSU
nVidia GTX 980
Intel 240Gb SSD 520 Series
2 x Seagate 1 Tb
Dafydd B [Avatar]
Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
[Post New] Oct 01, 2012 05:09
Hi JackLet,
Installation errors have occurred during beta testing of the full early versions of PDR11 (not the Utimate build) and Cyberlink resolved by accessing specific folders in the registry and other locations. Editors answering you here are not using the Trial builds.

Please make contact with online Technical Support: http://www.cyberlink.com/prog/support/cs/index.do

Forum Moderator
ynotfish
Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Online
[Post New] Oct 01, 2012 05:35
This editor, in the interests of veracity, went through the motions of downloading one of the programs JackLet advised was throwing up the error... PowerDirector 11 Ultimate.

The attached screen capture shows that the CyberLink Downloader indeed downloads the 400MB packed installer file. The point at which JackLet received the error message is at about 0:28 in the screen capture, before ANY installer files were downloaded.

Hence - any talk of installing & uninstalling is pointless & unhelpful. There may have been some confusion with terms. That's what I was trying to clarify.

Non beta testers like me would, of course, be unaware of any previous issues.

Cheers - Tony

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2752 Kbytes
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509 time(s)

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JackLet Pro [Avatar]
Newbie Joined: Oct 01, 2012 14:42 Messages: 7 Offline
[Post New] Oct 01, 2012 14:43
Quote: Hi JackLet -

Just for clarity, is the runtime error occurring when you:
(a) try to run the downloader?

yes, just start the downloader.
Quote: or try to run the actual installer files?

no.
Quote: From your first post, it seems like the issue is with the downloader - not the installer...

yes, is in the downloader
Quote: Have you tried re-installing the Microsoft Runtime Library components, as Carl suggested?

Yes I've installed it, even I have a newer version. And yet the downloader gives error.
Quote: Why have you changed Jacklet to Jacklet Pro?

I had a problem to change the language of my profile, and then I will use this from now on, PLEASE do not ask more about it .... And PLEASE again, call me with Jacklet, not Jacklet Pro ..
Quote: JackLet received the error message is at about 0:28 in the screen capture, before ANY installer files were downloaded.

Yes.... even before selecting the folder ...

I know ynotfish has uploaded a video of the downloader, but I've uploaded an unlisted video to youtube of the downloader error.

This message was edited 6 times. Last update was at Oct 01. 2012 15:20

JackLet Pro [Avatar]
Newbie Joined: Oct 01, 2012 14:42 Messages: 7 Offline
[Post New] Oct 02, 2012 09:09

Because no one listens to me? CyberLink is assumed that it was a good company!

This message was edited 3 times. Last update was at Oct 07. 2012 10:21

JackLet Pro [Avatar]
Newbie Joined: Oct 01, 2012 14:42 Messages: 7 Offline
[Post New] Oct 07, 2012 10:18
Quote: Hi JackLet,
Installation errors....

Download errors....
JackLet Pro [Avatar]
Newbie Joined: Oct 01, 2012 14:42 Messages: 7 Offline
[Post New] Oct 08, 2012 11:45
RESPONSE PLEASE!
JackLet Pro [Avatar]
Newbie Joined: Oct 01, 2012 14:42 Messages: 7 Offline
[Post New] Oct 08, 2012 11:50
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1Nina
Senior Contributor Location: Norway, 50km southwest of Oslo Joined: Oct 08, 2008 04:12 Messages: 1070 Offline
[Post New] Oct 08, 2012 13:19
WOW...

I'm afraid a post like this will not get you any further.
From what I understand from this thread, people in this forum have tried to point you
in a few directions. This is NOT CyberLink's Technical support ( although very many tech issues
are discussed here).
Do contact (again?) CL's technical support.

Nina
Just something.
https://www.petitpoisvideo.com
James1
Senior Contributor Location: Surrey, B.C., Canada Joined: Jun 10, 2010 16:20 Messages: 1783 Offline
[Post New] Oct 08, 2012 13:20
Hi,
A reply like this won't get you anywhere...we are volunteers...
Have you followed any of the instructions given here?
Jim Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

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