HELP ME! : PowerDirector 11 Trial Ultimate Suite Problem (Again).... Respond PLEASE!

ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Online

Sep 30, 2012 15:46

Hi JackLet -

Just for clarity, is the runtime error occurring when you:
(a) try to run the downloader?

or
(b) try to run the actual installer files?

From your first post, it seems like the issue is with the downloader - not the installer... https://forum.cyberlink.com/forum/posts/list/24849.page#134994 and https://forum.cyberlink.com/forum/posts/list/15/24849.page#135169

Have you tried re-installing the Microsoft Runtime Library components, as Carl suggested? https://forum.cyberlink.com/forum/posts/list/24849.page#135035

The first things I'd suggest (after reinstalling Microsoft Runtime Library) would be a registry clean (with CCleaner).

Cheers - Tony


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This message was edited 1 time. Last update was at Sep 30. 2012 15:47

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djmorgan

Senior Member Location: Gold Coast, Queensland, Oz. Joined: Mar 09, 2007 07:07 Messages: 233 Offline

Sep 30, 2012 18:59

From the OP's post

http://i.imgur.com/0FOqc.jpg
ScreenShot of the error

In windows the file is downloaded by the browser as an EXE file, once clicked on the INSTALLER (CL may call it Downloader) takes over and unpacks and distributes the de-compressed files and Dlls' according to a script written by the programmers.

I wish the OP well in his quest to recify his problem and now the 'real' experts are on the job he should be up and running in no time

Quote: Hi JackLet -

Just for clarity, is the runtime error occurring when you:
(a) try to run the downloader?

or
(b) try to run the actual installer files?

From your first post, it seems like the issue is with the downloader - not the installer... https://forum.cyberlink.com/forum/posts/list/24849.page#134994 and https://forum.cyberlink.com/forum/posts/list/15/24849.page#135169

Have you tried re-installing the Microsoft Runtime Library components, as Carl suggested? https://forum.cyberlink.com/forum/posts/list/24849.page#135035

The first things I'd suggest (after reinstalling Microsoft Runtime Library) would be a registry clean (with CCleaner).

Cheers - Tony


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Description	OP's error message
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This message was edited 2 times. Last update was at Sep 30. 2012 19:05

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ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Online

Sep 30, 2012 20:28

Not sure that sarcasm will help resolve the issue! No one here is an expert. Members volunteer their time to try to help others. There are rules that determine the manner in which that is done http://forum.cyberlink.com/forum/posts/list/18337.page

The screenshot clearly shows that the 936KB CyberLink_PowerDirector_Ultimate_Suite_Downloader.exe has been downloaded & was in the process of running when the runtime error occurred. That's why I asked the question.

In the posts above, people were referring to installation errors. It would appear to me that JackLet has not yet even downloaded the 4.92GB installer files for Director Suite yet.

As was stated repeatedly, the error occurred when running the downloader - which needs to download the 790MB CL_PUS120816-03.exe file before it "unpacks and distributes the de-compressed files".

My understanding of JackLet's posts is that he/she hasn't got past first base with installing Director Suite Ultimate.

Cheers - Tony


Filename	CL_Downloader3.png	Download
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This message was edited 1 time. Last update was at Sep 30. 2012 20:30

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djmorgan

Senior Member Location: Gold Coast, Queensland, Oz. Joined: Mar 09, 2007 07:07 Messages: 233 Offline

Sep 30, 2012 20:45

Last post on this for me! comprehension of the written word seems to be the problem here. to download any trial from CL requires downloading the file from CL or a host.

The full file is downloaded via the users browser and is placed on his computer in the form of an executable or sometimes a zip file. If he was to receive an error at this stage it would be browser related or OS, nothing to do with the program that hasn't been downloaded

The OP confuses the file he downloads because CL call the installer the 'downloader'

Either way the only way the OP can see the image he posted is when he has clicked on the file to install it on his computer. On this basis he must have already downloaded the file, which he confirms in one of his following posts:

I am sorry to say, but still appears PD11 Ultimate Suite Trial Downloader runtime error, and not the second time I downloaded the downloader, I've downloaded dozens of times.

Again, these are the downloaders that give the error:
-Power Director 11 Suite Ultimate, Ultimate, Ultra (Trial)
-Color Director 1 (Trial)
-Director Suite 1 (Trial)
-Photo Director Suite (Trial)

Sarcasm WARNING: As a past teacher I would have thought comprehension was strong, obviously not! as to the old saying too many cooks spoil the broth so I'll leave to you to fix.

Quote: Not sure that sarcasm will help resolve the issue! No one here is an expert. Members volunteer their time to try to help others. There are rules that determine the manner in which that is done http://forum.cyberlink.com/forum/posts/list/18337.page

The screenshot clearly shows that the 936KB CyberLink_PowerDirector_Ultimate_Suite_Downloader.exe has been downloaded & was in the process of running when the runtime error occurred. That's why I asked the question.

In the posts above, people were referring to installation errors. It would appear to me that JackLet has not yet even downloaded the 4.92GB installer files for Director Suite yet.

As was stated repeatedly, the error occurred when running the downloader - which needs to download the 790MB CL_PUS120816-03.exe file before it "unpacks and distributes the de-compressed files".

My understanding of JackLet's posts is that he/she hasn't got past first base with installing Director Suite Ultimate.

Cheers - Tony

This message was edited 2 times. Last update was at Sep 30. 2012 20:55

Windows 7 X64 SP1
ASUS P6X58D Premium LGA1366 X58
Intel core I7 950 3.80 GHZ CPU
12Gb Corsair TR3X3G1600C8D Tri channel
Corsair H70 Water cooling
Corsair HX1000W PSU
nVidia GTX 980
Intel 240Gb SSD 520 Series
2 x Seagate 1 Tb

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Oct 01, 2012 05:09

Hi JackLet,
Installation errors have occurred during beta testing of the full early versions of PDR11 (not the Utimate build) and Cyberlink resolved by accessing specific folders in the registry and other locations. Editors answering you here are not using the Trial builds.

Please make contact with online Technical Support: http://www.cyberlink.com/prog/support/cs/index.do

Forum Moderator

ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Online

Oct 01, 2012 05:35

This editor, in the interests of veracity, went through the motions of downloading one of the programs JackLet advised was throwing up the error... PowerDirector 11 Ultimate.

The attached screen capture shows that the CyberLink Downloader indeed downloads the 400MB packed installer file. The point at which JackLet received the error message is at about 0:28 in the screen capture, before ANY installer files were downloaded.

Hence - any talk of installing & uninstalling is pointless & unhelpful. There may have been some confusion with terms. That's what I was trying to clarify.

Non beta testers like me would, of course, be unaware of any previous issues.

Cheers - Tony

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JackLet Pro

Newbie Joined: Oct 01, 2012 14:42 Messages: 7 Offline

Oct 01, 2012 14:43

Quote: Hi JackLet -

Just for clarity, is the runtime error occurring when you:
(a) try to run the downloader?

yes, just start the downloader.

Quote: or try to run the actual installer files?

no.

Quote: From your first post, it seems like the issue is with the downloader - not the installer...

yes, is in the downloader

Quote: Have you tried re-installing the Microsoft Runtime Library components, as Carl suggested?

Yes I've installed it, even I have a newer version. And yet the downloader gives error.

Quote: Why have you changed Jacklet to Jacklet Pro?

I had a problem to change the language of my profile, and then I will use this from now on, PLEASE do not ask more about it .... And PLEASE again, call me with Jacklet, not Jacklet Pro ..

Quote: JackLet received the error message is at about 0:28 in the screen capture, before ANY installer files were downloaded.

Yes.... even before selecting the folder ...

I know ynotfish has uploaded a video of the downloader, but I've uploaded an unlisted video to youtube of the downloader error.

This message was edited 6 times. Last update was at Oct 01. 2012 15:20

JackLet Pro

Newbie Joined: Oct 01, 2012 14:42 Messages: 7 Offline

Oct 02, 2012 09:09

Because no one listens to me? CyberLink is assumed that it was a good company!

This message was edited 3 times. Last update was at Oct 07. 2012 10:21

JackLet Pro

Newbie Joined: Oct 01, 2012 14:42 Messages: 7 Offline

Oct 07, 2012 10:18

Quote: Hi JackLet,
Installation errors....

Download errors....

JackLet Pro

Newbie Joined: Oct 01, 2012 14:42 Messages: 7 Offline

Oct 08, 2012 11:45

RESPONSE PLEASE!

JackLet Pro

Newbie Joined: Oct 01, 2012 14:42 Messages: 7 Offline

Oct 08, 2012 11:50

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1Nina

Senior Contributor Location: Norway, 50km southwest of Oslo Joined: Oct 08, 2008 04:12 Messages: 1070 Offline

Oct 08, 2012 13:19

WOW...

I'm afraid a post like this will not get you any further.
From what I understand from this thread, people in this forum have tried to point you
in a few directions. This is NOT CyberLink's Technical support ( although very many tech issues
are discussed here).
Do contact (again?) CL's technical support.

Nina
Just something.
https://www.petitpoisvideo.com

James1

Senior Contributor Location: Surrey, B.C., Canada Joined: Jun 10, 2010 16:20 Messages: 1783 Offline

Oct 08, 2012 13:20

Hi,
A reply like this won't get you anywhere...we are volunteers...
Have you followed any of the instructions given here?
Jim Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

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