I get the same message. Have for weeks now. A reinstall will fix it I believe but haven't done it on my end yet.

Thanks, good to here it's not just me!

It's no biggy to re-install, but is there any other work-around?

Also, if I were to reinstall, do I need to un-register the software at all before doing so? I imagine we only get a limited number of installs?

Hi! I've been having this same issue for weeks now as well. Was there any resolution found other than a complete reinstall?

Nope. No workaround. And I STILL haven't done a reinstall. Waiting to finish a long project first.

Go to Start Menu > Run
Type in "services.msc" and press ENTER

Locate "Cyberlink RichVideo Service(CRVS)" from the list of local services.
Right click and choose properties
Switch the startup type to "disabled" and OK. (Stop it now if you want)

Close and reboot.

My Camera:
Sony CX570E
PC:
ASUS P6X58D-E
I7 950
12 GB Ram
Nvidia GTX460
Win 8 Pro 64 bit
Corsair SSD Force Series 3, 240GB 2.5 "System"
Western Digital Caviar® Black 1TB "Storage"
2 X Western Digital Elements 1TB "Backup"

Hi,

I have the same problem. I have already re-installed twice.
Does anyone know how to de-authorize PowerDirector?

I hope it gets fixed soon. It is very annoying.

I'd launch the windows process "Services.exe" from the start run command (requires UAC admin), find the service name "Cyberlink RichVideo Service(CRVS)" and double click it. Make sure the "Startup type" is automatic and if Service status is not started, click the start button to start the service. At the next launch, the service should start automatically. Maybe that will correct the issue of RichVideo not running when PD is launched.

Quote: Does anyone know how to de-authorize PowerDirector?

Don't know what you mean, please explain a little more.

Jeff

I like this idea of having this service running because I expect there's a reason for it to be installed. Note that on my system (being a x64 Windows 7 OS) it's named Cyberlink RichVideo64 Service (CRVS).

However, when I tried to start it I received a dialog with the following information:

"Windows could not start the Cyberlink RichVideo64 Service(CRVS) service on Local Computer.

Error 2: The system cannot find the file specified."

The file referenced for the service is supposed to be:
C:\Program Files\Cyberlink\Shared files\RichVideo64.exe

But that file isn't in that referenced directory nor anywhere else on my hard drive.

What next?

Quote: I'd launch the windows process "Services.exe" from the start run command (requires UAC admin), find the service name "Cyberlink RichVideo Service(CRVS)" and double click it. Make sure the "Startup type" is automatic and if Service status is not started, click the start button to start the service. At the next launch, the service should start automatically. Maybe that will correct the issue of RichVideo not running when PD is launched.

Quote: Does anyone know how to de-authorize PowerDirector?

Don't know what you mean, please explain a little more.

Jeff

Thanks a lot for your answer!

I meant to "deactivate", "unregister" PowerDirector.

Richvideo is part of the basic PD install. It apparently didn't get installed correctly. You could install just the richvideo component but who knows if that's all that was missed during the intial install. Because of that, I'd do a full reinstall to correct.

Jeff

The "Cyberlink RichVideo64 service (CRVS)" service is on automatic. I still get the RichVideo message to install whenever I launch PowerDirector.

Quote: The "Cyberlink RichVideo64 service (CRVS)" service is on automatic. I still get the RichVideo message to install whenever I launch PowerDirector.

What was the status of the service when you looked, was it Started? I'll bet it was Stopped hence the need to start it when PD launched. Before you launch PD next time first make sure the service has the status of started. If PD then loads correctly the issue has been narrowed.

Jeff

Same problem here. My setting is Automatic and Started. But I still get the launch richvideo command.
Not for the first few weeks, just suddenly, so maybe it has to do something with a W7 update. Not the 1st time an update from Microsoft has hampered 3rd party progs.

I also having the same problem...I am running Win 7 X64, have installed latest fixes for Powerdirector 10 (CyberLink.1129b_GM3_Patch_VDE111213-07.exe), and checked that the service RichVideo64 is started and set to auto. ... but the problem persists.. every time I start powerdirector I get the rich video message... Richard W - Australia

Is no one answering this issue? I need to get this fixed ..thanks Richard W - Australia

I, too, am seeing this, using PowerDirector 10 on Windows 7 64 bit.

(PowerDirector Ultra 10.0.0.1129b)

I'm attaching an image of the message box that comes up every time I run PowerDirector. In other words, it's not a one-time thing.

I checked, and the Cyberlink RichVideo 64 service is present, started, and set to autostart.

This is annoying, and worrisome that things might not actually be working properly.

Having the same issue. Tried what was advised in this thread, but didn't fix it. I guess a re-install will have to happen.

I'm really surprised that NO ONE from the Cyberlink team has showed any interest in our problem!!!!!

The problem does not happen with V9 on win 7 64bit... only with V10...and we all payed MONEY to purchase it!....

Is ANYONE from Cyberlink going to investigate this issue? Richard W - Australia

Actually, I have both V9 and V10 on my Windows 7 machine, and inadvertently started up V9 a while ago. It *did* have the same Rich Text dialog problem, too.

Whatever that might mean...