Actually, I have both V9 and V10 on my Windows 7 machine, and inadvertently started up V9 a while ago. It *did* have the same Rich Text dialog problem, too.

Whatever that might mean...

The Cyberlink team has done a really poor job at servicing the most common issues that us users have been dealing with for some time. It seems as if they don't read these forums to get feedback from their users. Either that, or they just don't have enough care to put out any statements about upcoming patches to get some of this crap solved.

Thanks for doing nothing Cyberlink !

Quote: The Cyberlink team has done a really poor job at servicing the most common issues that us users have been dealing with for some time. It seems as if they don't read these forums to get feedback from their users. Either that, or they just don't have enough care to put out any statements about upcoming patches to get some of this crap solved.

Thanks for doing nothing Cyberlink !

Well known that Cyberlink does not read the forums.

Only the moderator reads the forum. He is not Cyberlink, he is an editor like the rest of us on the forum.

If you want service from Cyberlink you must submit a ticket.

http://www.cyberlink.com/prog/support/cs/index.do

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Hi Andrew90,
For CyberLink Technical Support, Online Support go to: http://www.cyberlink.com/prog/support/cs/index.do

The Rich Video issue (this thread) has been mentioned to CyberLink.

Forum Moderator

Thanks everyone!

I've submitted a ticket to CyberLink, so I hope I will hear back soon. I'll post back here what I hear from them.

RE: My support ticket at CyberLink on this topic:

So far, they suggested I download an executable, run it, and reboot. They didn't say what this executable was supposed to do. Regardless, it didn't fix the problem.

Then, they suggested (in rather strange language) that I update to the PowerDirector 10 build 1424c, which PowerDirector 10 was suggesting anyway. I downloaded the file, installed it, and (just to be sure), rebooted. I verified that the update had succeeded, but the Rich Video problem is still there.

Sigh!

I recently sent a ticket for an issue, and they suggested that I update to the latest build 1424c, even though I mentioned that already in my submission....

Here is how to fix this 'Launch RichVideo' message on Windows 7 64 bit:

1. From 'Control Panel' uninstall 'CyberLink Power Director 10' (you do not need to
uninstall 'content packs')
2. Open 'services' and disable the two 'CybelLink RichVideo' services (one reads
'RichVideo' and the other service reads 'RichVideo64')
3. After disabling those two services, stop them.
4. Open folder "C:\Program Files\CyberLink\Shared files" and remove all RichVideo files
(you should see in there various exe files, and a dll file)
5. Re-install PowerDirector 10
6. [Optional] Install the latest patch (1424c)

PD10 should now stop giving you this 'Launch RichVideo' message when you launch PD10.
Note that you may need to re-enter your product key after these steps.

Hello everyone,

I just started having this problem after I installed some recommended windows update. What I did to correct this rather than uninstalling the program was to run the last update which I had on my desktop. Everything is fine again.

I just started having this problem after I installed window updates.

My solution that fixed the problem:

I ran the last update which I have saved on my desktop, restarted and all is running fine. No problem since. This in much easier than uninstalling and installing and then intalling the updates. Two minutes and Voila.Let me know if this work you !!

Quote: Hi,

I've just purchased the full PD 10 Ultra and installed it on my PC. I've also applied the latest patch and content pack, however I'm getting a message on start-up saying 'Launch Rich Video. Rich Video is not installed on your PC. Click ok to install Rich Video'. I click ok and PD launches fine. I can use PD without any issues, however I was just curious as to why this message is being displayed?

I tried running PD as Administrator but it made no difference (thought it might be a UAC issue...)

The message goes away if you reinstall and INCLUDE smart sound. So, offering smart sound as an option isn't really all that smart.



since we're chatting, PD is a great program - thank you cyberlink.