PowerDVD Ultra 8 (& 7) won't play the Star Wars blu-rays (UK)

Cekim1

Newbie Joined: Sep 11, 2011 04:11 Messages: 5 Offline

Solved by

Sep 11, 2011 04:29

Hi,

I've checked that I have the latest versions installed for PowerDVD Ultra 8 and 7 and I have according to the update facility. I'm running on Windows 7 32-bit which is all up to date as well.

The Cyberlink Windows 7 compatibilty check says PowerDVD 8 is ok but 7 may not be (it say it requires an update with with an action of 'Coming soon').

I've attempted to play a couple of the discs (episode I and IV) but in both players the result is the same; I get the warning screen saying my blu-ray player requires an update and to vist their web site (http://cyberlink.com/bdupdate). Doing so just reports that it's up to date.

This is a major show stopper, what is the fix?

Thanks

This message was edited 1 time. Last update was at Sep 11. 2011 04:31

millerz

Newbie Joined: Sep 11, 2011 05:07 Messages: 4 Offline

Sep 11, 2011 05:14

I have exactly the same problem. Strangely the bonus contect discs work fine; only the discs with the features on them are apparently 'unsupported'.

Any feedback would be very much appreciated.

RockO2

Newbie Joined: Sep 21, 2010 07:44 Messages: 28 Offline

Sep 13, 2011 11:50

I have exactly the same problem with Power DvD 9. Had a word with the support team followed they information by the
letter, Did not work.

This is wanted they typed back later on

In regards to your concern, I suggest you to update the firmware of the Blu-Ray player and then try to play the discs.

So Wanted to do now ? If PowerDVD 11 dose not work. when we all have a good Blu-Ray player that works fine with the
other Films that we have.

millerz

Newbie Joined: Sep 11, 2011 05:07 Messages: 4 Offline

Sep 13, 2011 13:46

I got exactly the same feedback telling me to update my drive's firmware.

Have done that and still no joy.

RockO2

Newbie Joined: Sep 21, 2010 07:44 Messages: 28 Offline

Sep 13, 2011 14:03

Soooooooo Please Fix this problem the BOX SET costed £70.. And we payed good money for the PowerDVD Blu-Ray player. this
is just stuiped!!

RockO2

Newbie Joined: Sep 21, 2010 07:44 Messages: 28 Offline

Sep 13, 2011 15:17

So i just Download the PowerDVD 11 Blu-Ray Trail to see if it runs the Star Wars Box set and it works fine.
Look like i will have to pay some more money to get PowerDVD 11

NOT HAPPY

DomDomBear

Newbie Joined: Sep 13, 2011 16:46 Messages: 23 Offline

Sep 13, 2011 16:50

I am also having the same problems, I have E-mailed the support people but have had no reply as of yet. I hope they achully give a solution rarther than just telling me update a load of crap that is already up to date.

I also hope they don't want me to buy an update or the newer version, becuase what is the point, I have brought a bluray player from them to play blu rays, not SOME blu rays.

I am very annoyed.

Has anyone had any sort of luck with thier star wars blu rays?

I'm using powerdvd 7 Ulta btw

RockO2

Newbie Joined: Sep 21, 2010 07:44 Messages: 28 Offline

Sep 13, 2011 22:25

Not as yet, Been watching them on a 30 day trail for powerDVD 11 But i dont see the point up date the PowerDVD9 when in it seft is a good player like 8,7 & 10... just hope they Patch it up. Soooner then later.

This message was edited 1 time. Last update was at Sep 13. 2011 23:59

DomDomBear

Newbie Joined: Sep 13, 2011 16:46 Messages: 23 Offline

Sep 14, 2011 04:01

Yeah, it just seems stupid.

Here is a great player, oh but it won't play star wars........you'll have to buy a newer version of that.

It is like buying a bottle opener and it will only open non-alcoholic bottles, even though it should.........it just doesn't. Possibly a bad metaphore. But yeah, I don't see why I should pay over more money to play something that my current one should already do........as it is a blu ray player and a blu ray disc

Silly people, I really do hope they patch it soon. Though I might have to get the 30 day trail in the mean time.........grrrr

AndyS1980

Newbie Joined: Sep 25, 2009 15:56 Messages: 5 Offline

Sep 14, 2011 13:04

Same,

PowerDVD 9 Ultra v9.0.4105.51, Windows 7.

Any word from Cyberlink on this?

RockO2

Newbie Joined: Sep 21, 2010 07:44 Messages: 28 Offline

Sep 14, 2011 13:07

Not as yet

DomDomBear

Newbie Joined: Sep 13, 2011 16:46 Messages: 23 Offline

Sep 14, 2011 13:07

I've just e-mailed them off a copy of the error message and told them I have updated all my frimware and drivers, so they don't spend an age telling me to update everything.

Still waiting on a reply. I have downloaded the trail version of powerdvd 11, but I still can't get it to play, it says it loads if then goes to a black screen.

All I want to do is watch a blu ray on a blu ray player. is that too much to ask! lol

RockO2

Newbie Joined: Sep 21, 2010 07:44 Messages: 28 Offline

Sep 14, 2011 13:08

Did it frimware worked when u updated it ?

DomDomBear

Newbie Joined: Sep 13, 2011 16:46 Messages: 23 Offline

Sep 14, 2011 13:09

I updated the frimware of my bluray drive, but it did nothing

RockO2

Newbie Joined: Sep 21, 2010 07:44 Messages: 28 Offline

Sep 14, 2011 13:11

So the support team are talking out of they assies and they is no were in hell am i paying for PowerDVD 11

DomDomBear

Newbie Joined: Sep 13, 2011 16:46 Messages: 23 Offline

Sep 14, 2011 13:13

well, the thing is, We own a blu ray player, it doesn't play blurays, surely there is something under the trades descriptions act that would cover us......that is if you are from the UK haha

AndyS1980

Newbie Joined: Sep 25, 2009 15:56 Messages: 5 Offline

Sep 14, 2011 14:40

Guys,

Its a disc protection issue, I 'fixed' it by installing AnyDVD-HD. Let the software remove the AACS protection from the disc, works perfectly in PowerDVD9.

Cyberlink need to update their database of AACS keys it seems

Cheers

Andy S

This message was edited 1 time. Last update was at Sep 14. 2011 14:40

DomDomBear

Newbie Joined: Sep 13, 2011 16:46 Messages: 23 Offline

Sep 14, 2011 14:42

Is this Anydvd-hd free? or do I have to fork out more money for it?

AndyS1980

Newbie Joined: Sep 25, 2009 15:56 Messages: 5 Offline

Sep 14, 2011 14:43

Its free for 30 days, but at least it confirms the issue.

DomDomBear

Newbie Joined: Sep 13, 2011 16:46 Messages: 23 Offline

Sep 14, 2011 15:22

I have installed the trail version, and it works to a point, I get the normal blackscreen with white writting giving me some warning, then a image of R2-D2 and then it says 'prohibited' in the top right corner

any ideas?