Blu Ray stuttering

ElCid95

Newbie Location: Louisiana Joined: May 01, 2011 13:42 Messages: 4 Offline

Solved by

May 05, 2011 20:32

PowerDVD full Version N/A
PowerDVD Trial Verison? 11.0.1620.51
PowerDVD SR Number DVD110218-01
PowerDVD TR Number TR110420-037
Operating System Windows 7 64-bit
Do you use administrator or restricted user account? Administrator
Is your PowerDVD a Retail product or bundles with HW? trial, however download copy of PowerDVD 10 Mark II 3D displays the same problem
Used VGA Nvidia GeForce 8400M GS
Used VGA driver version 8.17.12.7051
Used Audio device Contexant High Def Audio
Used Audio device driver version 4.36.0007.0000
The Audio setting in PowerDVD and in OS (default devices) (current system setting) (2 speaker)
Used ODD drive (full model name and Firmware Version) Matshita BD-CMB UH-120 V1.01
Used Display(s) Internal laptop display
Which kind of display connection (HDMI/DisplayPort/VGA/DVI) VGA
Whcih Display refresh rate do you use while Playback (24/25/50/60/120/...) 60
Are you using single or dual monitor environment. Single
Are you using clone or extended mode (if use two display) no
(3D only) Please provide detail info about 3D setting in PowerDVD. 2D
What kind of Antivirus SW are you using Symantec Endpoint Protection 11.0.5002.333 (disabled)
Which Internet Browser Software is installed. IE 9
Do you use virtual ODD (e.g Daemon Tools) No
The detailed issue description:
Anytime I try to play a blu ray movie encoded in MPEG-4 AVC, I get stuttering. CPU usages stays around 20%. When I play a blu ray that is encoded in MPEG-2 format, there is no stuttering. Some movies that I have stuttering include Tron Legacy, Zombieland and Tron Classic. Other blu rays like We Were Soldiers and The Dark Knight play fine. I also had this problem with a bundled version of PowerDVD 9 and PowerDVD 10 Mark II 3D.

Filename	DxDiag.txt	Download
Description
Filesize	42 Kbytes
Downloaded:	507 time(s)

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

May 06, 2011 03:02

Hi,
some question here:

1. please also post the 32Bit Version of the DXDIAG - thanks
2. what is the CPU load when playback h.264 BD.
3. can you please upload the DXDIAG 32Bit Version

You issue sounds like a platform/device specific one

Br
Michael Technical Support

Werde Facebook Fan

ElCid95

Newbie Location: Louisiana Joined: May 01, 2011 13:42 Messages: 4 Offline

May 06, 2011 20:01

My CPU usage is around 20%. Attached is my 32-bit dxdiag. This problem occurs in PowerDVD 9, 10 Mark II and the trial of 11. For some reason, it worked for a while in a trial version of 10 until my 30 day trial period was up.

Filename	DxDiag.txt	Download
Description
Filesize	46 Kbytes
Downloaded:	398 time(s)

Larry Patrick

Senior Member Joined: Jul 11, 2007 14:21 Messages: 276 Offline

May 07, 2011 10:24

This does not suprise me one bit.

I can easily reproduce this on my Geforce 9800GT with the current 270.61 nvidia drivers. I see it less on my Geforce 460 GTX with the same drivers.

Beachman and myself recommend downgrading to the 258.96 driver release. You will not have HD audio over the HDMI with these drivers on newer cards, but your 8400m GS does not support that feature anyways.
http://www.nvidia.com/object/win7-winvista-64bit-258.96-whql-driver.html (DESKTOP DRIVER NOT MOBILE)
Please check if you can find the same version number for mobile, but in my quick test it seems like this mobile driver uses the desktop driver?

You should see these specific titles play a bit more normal now.

There are posts here and at NVIDIA about these and similar/related issues...
http://forums.nvidia.com/index.php?showtopic=188990&st=0
http://forum.cyberlink.com/forum/posts/list/16619.page
http://forum.cyberlink.com/forum/posts/list/15116.page#73068
http://forums.nvidia.com/index.php?showtopic=197765
http://forums.nvidia.com/index.php?showtopic=196709&st=120&p=1217412&#entry1217412

Please do the painful procedure with the cyberlink Technical Support group. Please consider posting at the NVIDIA forums also. We need Cyberlink and Nvidia to understand the latest drivers we are told to use for blu ray playback really do have issues that need fixed by Cyberlink or Nvidia or BOTH!

Manoroid

Member Joined: Apr 10, 2010 23:07 Messages: 143 Offline

May 08, 2011 05:50

Hey guys i think i have a possible fix?? It's been working for me!

I think ive located the problem!

When im watching a blu-ray it stutters because is installing a windows update in the back ground. So what i've set it to do is select the box in windows update options to "Check for updates but let me choose whether to download and install them.

This has fixed my stuttering so far which makes me very happy! I think whats going on is that it interrups the video playback when its downloading and installing the update. i noticed it creates a restore point and thats when it stutters. Try this guys!

ElCid95

Newbie Location: Louisiana Joined: May 01, 2011 13:42 Messages: 4 Offline

May 08, 2011 09:28

Going back to the old drivers fixed my problem. Wonder if Nvidia will ever resolve the issue in upcoming drivers. Another issue I've found is that Tron Legacy won't play in the trial version of Power DVD 11. It will read the disk and come up to a screen with a play button and "resume" or "restart" to the right of item. No matter what I select, it will go back to the main power dvd screen. If I go back to my registered copy of Power DVD 10 Mark II, then it works fine.

This message was edited 1 time. Last update was at May 08. 2011 09:30

Larry Patrick

Senior Member Joined: Jul 11, 2007 14:21 Messages: 276 Offline

May 08, 2011 10:36

Quote: Hey guys i think i have a possible fix?? It's been working for me!

I think ive located the problem!

When im watching a blu-ray it stutters because is installing a windows update in the back ground. So what i've set it to do is select the box in windows update options to "Check for updates but let me choose whether to download and install them.

This has fixed my stuttering so far which makes me very happy! I think whats going on is that it interrups the video playback when its downloading and installing the update. i noticed it creates a restore point and thats when it stutters. Try this guys!

Manoroid i have to be the tech geek and ask which update yours is downloading to install? Where are you watching this activity that it indicates an update is being downloading and then installed? i am guess on the systray next to the clock?

Quote: Going back to the old drivers fixed my problem. Wonder if Nvidia will ever resolve the issue in upcoming drivers. Another issue I've found is that Tron Legacy won't play in the trial version of Power DVD 11. It will read the disk and come up to a screen with a play button and "resume" or "restart" to the right of item. No matter what I select, it will go back to the main power dvd screen. If I go back to my registered copy of Power DVD 10 Mark II, then it works fine.

Elcid95 Driver wise i think we need to push cyberlink and nvidia both. you will find anytime you contact tech support here they always want the latest drivers, but if the latest drivers have an issue that doesn't solve the root problem. We also need to keep posting on the nvidia forums and get them to realize these cards used to play video fine, but the latest drivers broke something. I am kind of hoping that cyberlink will reproduce the issue and agree the latest video drivers have an issue. Then cyberlink will talk to nvidia about an issue with video playback and the 2 of them can work on a fix. I am not sure, but i think since other video playback software has a similar issue we are looking at more of a driver issue that nvidia needs to inform video software developers of new code that fixes the issue when using their drivers or fix a bug they introduced in their code.

I have tron legacy, but i have not installed the powerdvd 11 trial yet. I will see if i can make a little time to test this. You are talking the standard tron legacy blu ray and not the 3d tron legacy blu ray correct?

This message was edited 1 time. Last update was at May 08. 2011 10:44

ElCid95

Newbie Location: Louisiana Joined: May 01, 2011 13:42 Messages: 4 Offline

May 08, 2011 10:38

I was not downloading any updates. My wifi was turned off and I was not connected to the internet.

Manoroid

Member Joined: Apr 10, 2010 23:07 Messages: 143 Offline

May 09, 2011 05:54

Quote:

Quote: Hey guys i think i have a possible fix?? It's been working for me!

I think ive located the problem!

When im watching a blu-ray it stutters because is installing a windows update in the back ground. So what i've set it to do is select the box in windows update options to "Check for updates but let me choose whether to download and install them.

This has fixed my stuttering so far which makes me very happy! I think whats going on is that it interrups the video playback when its downloading and installing the update. i noticed it creates a restore point and thats when it stutters. Try this guys!

Manoroid i have to be the tech geek and ask which update yours is downloading to install? Where are you watching this activity that it indicates an update is being downloading and then installed? i am guess on the systray next to the clock?

Quote: Going back to the old drivers fixed my problem. Wonder if Nvidia will ever resolve the issue in upcoming drivers. Another issue I've found is that Tron Legacy won't play in the trial version of Power DVD 11. It will read the disk and come up to a screen with a play button and "resume" or "restart" to the right of item. No matter what I select, it will go back to the main power dvd screen. If I go back to my registered copy of Power DVD 10 Mark II, then it works fine.

Elcid95 Driver wise i think we need to push cyberlink and nvidia both. you will find anytime you contact tech support here they always want the latest drivers, but if the latest drivers have an issue that doesn't solve the root problem. We also need to keep posting on the nvidia forums and get them to realize these cards used to play video fine, but the latest drivers broke something. I am kind of hoping that cyberlink will reproduce the issue and agree the latest video drivers have an issue. Then cyberlink will talk to nvidia about an issue with video playback and the 2 of them can work on a fix. I am not sure, but i think since other video playback software has a similar issue we are looking at more of a driver issue that nvidia needs to inform video software developers of new code that fixes the issue when using their drivers or fix a bug they introduced in their code.

I have tron legacy, but i have not installed the powerdvd 11 trial yet. I will see if i can make a little time to test this. You are talking the standard tron legacy blu ray and not the 3d tron legacy blu ray correct?

Hey Larry,

No update in particular, but it only makes sense right now. Ive been testing for a couple days now and it seems to be working fine. No hitches whatsoever. Yes i am talking about standard windows updates from the bottom right hand tray. If you ever watch the updates in the full window you'll notice it downloads the file then shows creating restore point and install and thats when i think it halts the whole computer for a second and in our case powerdvd video playback.

Nighthawke

Newbie Joined: Jun 02, 2011 11:25 Messages: 1 Offline

Jun 02, 2011 11:35

This appears to have blown up in our faces back with the January release of the 266.xx version. I rolled back to first release of the year and it's just as bad. I'm going to roll it back even further to see where it cleans up at.

GeForce 8600M GT
Dell XPS M1530
4GB RAM
DX11, June 2010 release.
PowerLink DVD 9, last release.

UPDATE: I can confirm the issue is directly connected to the drivers. I've rolled my version all the way back to 258.XX and the stuttering has cleared up.

I've seen this pattern with Nvidia products before. I've had older cards and installed the latest drivers for them, only to see my applications crash or become nonfunctional. Only rolling the drivers back to an older version would enable them to function. Someone needs to jump on their case about this legacy process and break this little habit of theirs.

This message was edited 2 times. Last update was at Jun 02. 2011 12:25