Do you have a paid-for standalone version or was/is it an OEM version that came with your failing laptop? HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
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Quote Do you have a paid-for standalone version or was/is it an OEM version that came with your failing laptop?

Thanks for responding.

I have two registered lifetime licenses. I just found a link to download it on the new laptop but it's asking me to sign in to complete the installation. It's not recognizing the password I just used to log into Cyberlink. Reluctantly I clicked the "Forgot password" link. They siad they sent me a password reset but I never got it. This is getting very frustrating.

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Thanks for responding.

I have two registered lifetime licenses. I just found a link to download it on the new laptop but it's asking me to sign in to complete the installation. It's not recognizing the password I just used to log into Cyberlink. Reluctantly I clicked the "Forgot password" link. They siad they sent me a password reset but I never got it. This is getting very frustrating.

I have uninstalled PowerDirector 17 from my old laptop. I thougnt maybe I needed to download Cyberlink's Application Manager but that too is insisting I have the wrong password. Once again I clicked on Forgot Password and once again they never sent the reset link. I tried to register as a new person but they said an account already exists for my email. I'm really getting frustrated now.

Any help you can proviide would be greatly appreciated.

Quote I have uninstalled PowerDirector 17 from my old laptop. I thougnt maybe I needed to download Cyberlink's Application Manager but that too is insisting I have the wrong password. Once again I clicked on Forgot Password and once again they never sent the reset link. I tried to register as a new person but they said an account already exists for my email. I'm really getting frustrated now.

Any help you can proviide would be greatly appreciated.

You don’t need an email password to install PD17 Resetting it won’t help. A Product 16 digit key code is needed. If you did not write it down previously but registered it, then Login to your Cyberlink account. Scroll to the bottom and click on Member Zone. Scroll down again and click on Manage Products. Scroll down to PD17 and copy that 16 digit key code. That is what you need to type in and to activate a new installation of PD17, not your password that I know off. Let us know if this helps…

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You don’t need an email password to install PD17 Resetting it won’t help. A Product 16 digit key code is needed. If you did not write it down previously but registered it, then Login to your Cyberlink account. Scroll to the bottom and click on Member Zone. Scroll down again and click on Manage Products. Scroll down to PD17 and copy that 16 digit key code. That is what you need to type in and to activate a new installation of PD17, not your password that I know off. Let us know if this helps…

I tried again and it did require a password. This time I dug out my notes and found I had changed the password not long ago. That enabled me to finally log in and download the program.

Thanks for your help!

Quote I tried again and it did require a password. This time I dug out my notes and found I had changed the password not long ago. That enabled me to finally log in and download the program.

Thanks for your help!

Downloading the program from Cyberlink is not what you said in your original post. That is a different requirement.

Installing the program to a different pc from a backup only requires the key code. Glad that you got it going.