powerdirector 365 random crashes since update

UnloadingMeat

Newbie Joined: Feb 13, 2023 23:50 Messages: 1 Offline

Solved by

Feb 15, 2023 11:41

i am having constant crashes randomly since updating to the latest version of 365. If i try and split a clip, hit undo, or do any simple task, it can lock up my program, i have done a clean install 3 times of the software, and run a registry cleaner each time. I do not have hardware acceleration enabled. and my nvidia driver is up to date.

Filename	DxDiag.txt	Download
Description	dxdiag
Filesize	103 Kbytes
Downloaded:	167 time(s)

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Feb 15, 2023 15:26

Quote i am having constant crashes randomly since updating to the latest version of 365. If i try and split a clip, hit undo, or do any simple task, it can lock up my program, i have done a clean install 3 times of the software, and run a registry cleaner each time. I do not have hardware acceleration enabled. and my nvidia driver is up to date.

Hi,
This is a bit of a guess, maybe totally wrong.

All your Windows Error Reporting at the end of your DxDiag are PDR, CDR or LightingService.exe related.

I think I'm right that Lighting Service is an ASUS RGB light controller that has been known to cause issues. A search on Google uncovers a few.

I have an ASUS MoBo but I'm sure I recall getting rid of stuff like that because I dont need the pretty lights under the desk! It certainly isn't in my Services. It might be worth investigating further?

https://docs.signalrgb.com/v2.2.27.0/troubleshooting/asus

Cheers
PowerDirector Moderator

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