Quote: ... So problem must be PowerDVD10 Ultra cinema mode ... Not my computer or drivers !!! ...

Hi Ushva,

Yes, there is a problem. But tests like yours don't help because you don't seem to understand the drivers in your computer and the important role they play. Just because PowerDVD 9 Ultra works on your computer is no guarantee that version 10 will work.

Version 9 is an older program and will work with older drivers. Version 10 is a newer program and requires newer drivers.

Before you can make a meaningful contribution to this discussion, you have to first do like many of us did and make sure that your drivers have been updated to the latest versions BEFORE you test PowerDVD 10 Ultra. Only then, can you be sure that the problems you experience on your computer are relevant to this discussion.

Kind regards, David

For the record I have the most recent audio & video card drivers installed on my PC.

For those that are having troubles with audio....

I am not that technically oriented so it is difficult for me to offer much help with those that are having problems. I can suggest updating video, sound and firmware drivers, but that is the extent of it. So I am looking for the more technical members to assist me with this question and maybe it will shed some reality on those that are having problems.

Could someone explain to me why Power DVD 10 works perfectly on my system with no sound issues when changing to cinema mode if Power DVD is so buggy?

I have set up my audio in all the various ways that have been reported as problematic and could not duplicate the problem. There are a couple of issues such as playback of movies from the hard drive that have been verified as a problem from Cyberlink. But other than that my player works very well.

Then when I read from other users that their drivers are ALL UP TO DATE, I get a bit confused as to why some people just can't seem to get Power DVD 10 to function

Any thoughts?

Kevin


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Quote: ... Could someone explain to me why Power DVD 10 works perfectly on my system with no sound issues when changing to cinema mode if Power DVD is so buggy? ...

Hi Kevin,

There are many things that can go wrong.

1 - The program may not have installed correctly. This can result from over-protective security software like antivirus, antispyware, antimalware and firewall software which interfere with the operation of the installer. It can also result from the user not being logged into Windows with administrator priviledges during the installation. And the same can sometimes happen if the user tries to run the program after it is installed from a different user account---especially if it doesn't have administrator prividges. In my experience these problems can vary between U.S. and international versions of Windows.

2 - The video and audio drivers may not be up to date. PowerDVD 10 (as mentioned earlier) needs the latest drivers. Before the drivers are updated, the old ones should be completely removed first. If this is not done, fragments (system components and codecs) of the old drivers may persist in the system and may affect their operation. I recommend that the drivers be updated and the Windows registry be cleaned BEFORE attempting to install PowerDVD 10.

3 - One or more hardware components may not be compatible. This could be the video card (or video module on the motherboard), the audio card (or audio module on the motherboard), the blu-ray drive, etc. This can also be complicated by hardware security features like HDCP. As with drivers, these hardware components may have worked with an older version of PowerDVD but they may not be compatible with version 10. In the case of a blu-ray drive, it may need to have its firmware updated (however, firmware issues usually affect only some blu-ray discs---not all).

4 - One or more programs on the computer may conflict with the PowerDVD 10. One common source of conflict would be another media program similar to PowerDVD 10. For example, one user reported problems when both PowerDVD 10 Ultra and TotalMedia Theatre 3 Platinum were installed on the same computer. I've observed problems between Roxio's Easy Media Creator suite and the Microsoft Windows Media Player. So this kind of problem is not uncommon. The best advice regarding media players: Don't install too many overlapping media programs on the same computer. But media players are not the only applications that can cause trouble. Security programs can also interfere with the operation of PowerDVD 10. These include antivirus, antispyware, antimalware and firewall software.

5 - Finally---and I mean no disrespect---you may have an audio problem and not realize it. I've worked professionally in the audio industry since 1980. So my experience with sound is much deeper than most folks. It is not uncommon for me to notice problems that others are unaware of. This is not a criticism of them---they simply don't have trained hearing. In this regard, "ignorance is bliss".

There are ways to make an audio problem easier to recognize for average listeners. Remember that in my case the Cinema mode caused the surround sound signal of a blu-ray movie to collapse into a louder mono signal when I switched from the Classic mode to the Cinema mode. To duplicate this and make it easy to recognize, you will need a blu-ray disc with a surround sound setup/test signal. The blu-ray version of "DVE Digital Video Essentials HD Basics" by Joe Kane may serve this purpose. The surround sound setup will typically send a sound to each channel one at a time and an announcer will announce the channel. The signal is often a "pink noise" signal which sounds like static and it will go something like this:

Left Front
Center Front
Right Front
Right Rear (right surround)
Left Rear (left surround)
Subwoofer (low-frequency channel)

If PowerDVD 10 Ultra's Cinema mode worked correctly, then you would hear each signal emanate only from the appropriate speaker of your surround sound system.

Now the original post of this thread (by Aval0n) observed a different problem. In his case, he got no sound when he switched to the Cinema mode. This is a different problem that doesn't happen on my system so I can't comment on it.

But what we all can agree on is that the Cimena mode handles sound differently (in some way) than the Classic mode because almost all of us have no problem with the Classic mode. The way I view this is: Both should be the same. Either they should both work or neither mode should work. It tells me that the two modes (which we understand to actually be two different programs) do not handle sound the same and, based on the observations thus far, the Cinema mode is the mode with flaws.

Kind regards, David

All this talk is useless. I know how audio works, I don't need to be in the industry to know something is wrong.

My drivers are up to date, I've tried on a CLEAN install, with and without up to date drivers, updates and everything. No other software installed. I've tried it with and without Power DVD 9 installed at once, and the result is the same.

I have NO other issues. I can play a DVD in the regular mode, and click the icon for cinema mode WHILE ITS PLAYING, and the audio will switch off. If I press info on my remote, it says the audio bitrate is zero.

THERE IS SOMETHING WRONG WITH POWER DVD 10 IN CINEMA MODE, its that simple.

I've taken Aval0n's advice and switched to TMT 3.

David. Please leave this thread. All you do is irritate people. Everyone in here has a problem with Cinema mode on PowerDVD 10. That is not a coincidence.

You are infecting the thread with your useless comments. I was able to fix my problem by uninstalling a bunch of stuff. But that does not seem to work for anyone else. And since Cyberlink doesn't have a real answer to the problem we can only guess that the problem is in their software.

PowerDVD is probably conflicting with something and they have to figure out what.

So if we can keep this thread clean of posts like yours that does not help in any way, it will be easier for Cyberlink if they would care to stop by, to actually find the posts describing the problem.


To everyone else. Write to Cyberlink support. They answered me pretty quick with followup questions. Do that and give them all their details. Don't forget to link to this thread as it will give them more info on the subject. They will not take this seriously if they don't get enough complaints.

This is the reply I got from Cyberlink.

Dear John,

Thank you for contacting CyberLink Technical Support.

I understand your concern related with audio output while playing Blu-ray disc Cinmea mode, using CyberLink PowerDVD 10 software.

I would like to inform you that if you are not able to play the Blu-ray disc that means issue related with the hardware on your computer or it might be possible that the Blu-Ray disc encrypted with latest technology.

Please update your Video and Audio drivers. If you have installed any playback software, please uninstall it as it may be conflicting with PowerDVD software.

If problem still persist, please provide us the following information, so that I can try to find the cause of the issue and assist you accordingly:

1. Please send us the CollectUserInfo.cab : Steps to generate "CollectUserInfo.cab":

Note: Make sure you logged in as an "Administrator".

Step 1:

Download the tool and double click CLCollectUserInfo.zip (given below) to unzip files. The winzip will create the folder name, CLCollectUserInfo.

Tool Download:

http://download.cyberlink.com/ftpdload/trial/pdvd/tool/CLCollectUserInfo.zip

Step 2:

Select the folder, CLCollectUserInfo, and double click “CollectUserInfo.exe”

Step3:

Click on “Collect” button.

Step 4:

Once the process finish, click the “Cancel “button to close the program.

Step 5:

Provide send "CollectUserInfo.cab" to us. (The CollectUserInfo.cab will be stored on “CLCollectUserInfo” folder)

2. Please let me know your graphics card's brand and model.

3. Please let me know the model number of your display device(monitor) you are using.

4. Please let us know how you are making connections to display device [The connection of DVI or HDMI (DVI-2-HDMI, HDMI-2-DVI, or another converter if used)]

5. Please provide me the DxDiag file for analysis if the issue persists.

DxDiag.txt: You can use the steps that follow to create this file:

Start-->Run-->Type dxdiag-->click "OK"-->Save All Information-->A DxDiag.txt file will be created.

6. Let me know the BD DVD's titles you are trying to play. Make sure that, you are able to browse the disc, using Windows Explorer/Computer.

7. Try multiple formats of the Videos and let me know, if issue is with any specific format, disc or file.

8. Details of the Audio settings selected in Audio tab of PowerDVD configuration. Also, let me know the details of the settings selected in Sound settings of Windows Control panel.

9. Details of your connection between speaker and computer.

10. Format of Video/Audio played by you and the information you are getting in OSD, while playing that Video.

11. Try different format of Video's and check for the result. Also, use the test in sound settings of Window, to ensure that speaker system is working.

12. Let me know the Serial number. SR should be like "SR_No=XXXXXX_XX". Please follow the link given below to know how to find the serial number:

http://www.cyberlink.com/prog/support/cs/faq-content.do?id=2336

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products. Use the below mentioned link to get back to us for your further queries:

http://www.CyberLink.com/english/cs/support/form/index.jsp

Thanks and Regards
Akhilesh
CyberLink Technical Support

"If you have installed any playback software, please uninstall it as it may be conflicting with PowerDVD software. " I did this and it started working. But that is an UGLY fix. What if I needed the other playback software? I was lucky because at this time, I didn't. But you can't just take for granted that people have to remove alot of software they need or have paid for just so that PowerDVD is going to work. PowerDVD should be able to work WITH my othe software, or else it's pretty useless.

Hi David,

First at all ... Sorry my english

You know everyting So tell me why ver.10 "normal" mode works fine and on the cinema mode there are no sound at all ... Like previous post: If I press info on my remote, it says the audio bitrate is zero.

Version 10 is a newer program and requires newer drivers ... YES I KNOW AND I HAVE ALL LATIST DRIVERS !!!

So bye bye PowerDVD and wellcome ***

Quote: ... Please leave this thread. All you do is irritate people. We don't need your bashing. ...

Wow John, I had no idea that I was "irritating" and "bashing" some people. Please accept my sincere apology. I only wanted to help. I'll take your advice and avoid this thread from here on.

Quote: ... You know everyting ...

Hi Ushva, Obviously I don't. My first post to this thread was to report that I had found a problem with the audio of the Cinema mode but that it was a different problem than the earlier posts. I think I've made myself pretty clear in my earlier posts as to what I believe CyberLink needs to do. I'm sorry if my reply to your post seemed offensive. Please accept my apology.

Signing out, David

John wrote:

David. Please leave this thread. All you do is irritate people. Everyone in here has a problem with Cinema mode on PowerDVD 10. That is not a coincidence.

For your information John, everyone in here does not have a problem with Cinema mode on Power DVD 10, and that is not a coincidence either. And David is not irritating me. He seems to be only irritating you from what I can surmise. This is a public forum and your comments are out of line!

I also wanted to thank David for his very informative response to my question. I have been an active member on the Cyberlink forum for some time and have experience in assisting others with Power Director. His answers were the most informative responses I have seen on this particular topic.

I find it a pity that some of the people involved find it more productive to lash out at another member who was attempting to offer assistance and clarification to the many variables that exist.

Let's see...here is a quote that David made early on in this topic, and it sure seems like he is being helpful and realistic in my opinion.

"Please don't get frustrated if you don't get the response you want here in this forum---these community forums are completely voluntary and the purpose for them is for us users to help each other."


Thank you David for your point of view and opinions on the subject.

Warm Regards,

Kevin


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Quote:

"If you have installed any playback software, please uninstall it as it may be conflicting with PowerDVD software. " I did this and it started working. But that is an UGLY fix. What if I needed the other playback software? I was lucky because at this time, I didn't. But you can't just take for granted that people have to remove alot of software they need or have paid for just so that PowerDVD is going to work. PowerDVD should be able to work WITH my othe software, or else it's pretty useless.

Dear John,

can you share which application you needed to uninstall to make PDVD work?

As we constantly improve PowerDVD quality and robusteness we need to know which application is causing this issue.

Thanks and BR
Michael Technical Support

Werde Facebook Fan

Quote:

Dear John,

can you share which application you needed to uninstall to make PDVD work?

As we constantly improve PowerDVD quality and robusteness we need to know which application is causing this issue.

Thanks and BR
Michael

Hi!

I uninstalled the following applications

Corel WinDVD 9
TotalMedia Theater 3
AC3Filter
MediaPlayer Classic Home Cinema
Sony Vegas 8
mkvtoolnix

I wasn't really methodical about it so I just uninstalled them all. So I can't pinpoint which one of the application caused the problem for me.

DearJohn,

thanks for the info - we now can check what maybe the root cause.

from my experience - it is very likely that the AC3Filter caused this issue.

Br
Michael Technical Support

Werde Facebook Fan

Hi David,
I welcome your comments (as Kevin does) on this thread as they're informative and helpful. I would very much like you to continue posting here.

I and Michael have the ability to remove posts which attack and cause disruption. Should we or I feel it necessary to remove any posts you draw to our attention, I will certainly consider taking action.

ALL CONTRIBUTORS: Please read:

..... Topics or replies with attacking or illegal messages will be deleted by the forum management directly.

You all agreed to abide by this and other forum rules.

The CyberLink forums are NOT a place to advertise or promote rival software in any shape or form. Desist from posting such.

I take a firm approach that will upset some. I don't offer compromise when a transgression takes place.

I know you all can express yourselves with eloquent use of language and description - a "be smart and not dumb" approach which is ok to write and read.

Michael and I look for issues to be resolved speedily for the end user (if possible). We encourage members to help each other, while we (I hope Michael agrees to this) will make sure we'll intervene as speedily as possible.

Thank you for your time.

Dafydd
[Moderator]

Still waiting update !!! No sound in cinema mode

Quote: DearJohn,

thanks for the info - we now can check what maybe the root cause.

from my experience - it is very likely that the AC3Filter caused this issue.

Br
Michael

I've already said I've tried PowerDVD10 with NO other software installed, and still had the same result.

Hi Noname,

please post your DXDIAG

BR
Michael Technical Support

Werde Facebook Fan

Damnit.

I just upgraded my SlyFox AnyDVD HD to version 6.6.4.2 and now my audio in PowerDVD 10 Cinema mode is gone again

Please release a patch for this soon.

I have posted my DxDiag.txt

Any update to this? I too have no sound in Cinema Mode. Everything works fine in classic mode.

Just to confirm that I have the exact same error; no audio at all in PowerDVD 10 Cinema mode.

Windows7, Realtek HD audio, SPDIF.

I checked my windows Task Manager; when you switch to Cinema mode, a different .exe is run and the Classic .exe is shutdown. It is some kind of bug in the Cinema mode executable, it has to be.


PowerDVD 9; no problems in any mode. I noticed that the settings "output" box is BLANK in PowerDVD 9 btw, whereas in PD 10 the output setting is "SPDIF bypass" and cannot be changed. This could be (part of) the problem in 10.

Please fix this.

Thanks, Paul.