Thank you for your reply!

My PC is connected to my 50" Plasma with HDMI via GeForce 9500GT with the latest drivers.

My Audio i connected to my AMP with optical cable from my mb (Gigabyte 73PVM-S2H) with the latest Realtek drivers installed.

So:
Video (PC->TV): HDMI
Audio (PC->Reciever/AMP): Optical

Quote: ... can you please describe in most detail how your cabeling situation is? (TV/PC/AMP)? ...

Hi CyberLink-Michael,

Here's the requested information:



My Audio settings of PowerDVD 10 Ultra are configured as follows in Classic mode:

Speaker Environment = "Use S/PDIF"
The encoded digital audio stream flows out the optical S/PDIF port of my Turtle Beach Montego DDL sound card to the Dolby Digital / DTS processor in my external sound system.

Output Mode = "DTS Mixing"
I prefer a DTS sound stream because it has slightly higher fidelity than a Dolby Digital stream.

Please refer to my first post near the beginning of this thread for a description of the problem (my setup and the symptoms of the problem are different than the others). But the essential problem is this: The audio through the Classic mode seems to work properly and the audio through the Cinema mode does not. Whether there is no audio in Cinema mode (as others have reported for their specific setups), or the separate surround sound channels collapse into into a mono audio signal (as in my case), there is a problem.

Kind regards, David

Hello,


My setup is Audio and Video through HDMI via an ATI 4550 which is using a realtek hdmi audio device.

Just to let you know I op in several channels on Efnet and mutiple users in the channels are experiencing the same issue.

Here is my full setup.

Core2duo 3.0ghz - 4GB RAM - Running Windows 7 Ultimate x64

Ati Radeon 4550

Samsung 55" LCD UN55B8000

HDMI connection is directly between the HTPC and the TV currently. No AVR in between.


I think that's all the relivant information.

Thanks

Hi!

I got it working today! I don't know exactly which action made it work. But I had the following applications installed and I uninstalled them all

Corel WinDVD 9
TotalMedia Theater 3
AC3Filter
MediaPlayer Classic Home Cinema
Sony Vegas 8
mkvtoolnix

After I uninstalled those and reinstalled PowerDVD 10 I got my sound working in cinema mode.

Quote:

Quote: ... can you please describe in most detail how your cabeling situation is? (TV/PC/AMP)? ...

Hi CyberLink-Michael,

Here's the requested information:



My Audio settings of PowerDVD 10 Ultra are configured as follows in Classic mode:

Speaker Environment = "Use S/PDIF"
The encoded digital audio stream flows out the optical S/PDIF port of my Turtle Beach Montego DDL sound card to the Dolby Digital / DTS processor in my external sound system.

Output Mode = "DTS Mixing"
I prefer a DTS sound stream because it has slightly higher fidelity than a Dolby Digital stream.

Please refer to my first post near the beginning of this thread for a description of the problem (my setup and the symptoms of the problem are different than the others). But the essential problem is this: The audio through the Classic mode seems to work properly and the audio through the Cinema mode does not. Whether there is no audio in Cinema mode (as others have reported for their specific setups), or the separate surround sound channels collapse into into a mono audio signal (as in my case), there is a problem.

Kind regards, David

Dear David,

Could you kindly help to check the audio setting of PowerDVD is HDMI or SPDFI? And the audio setting of system is HDMI or SPDIF, thanks.

Quote: ... Could you kindly help to check the audio setting of PowerDVD is HDMI or SPDFI? And the audio setting of system is HDMI or SPDIF, thanks.

Hi Mark,

The first question is already answered---just read my post that you quoted above. On my computer, PowerDVD 10 Ultra is set to "Use S/PDIF". HDMI is not an option on my system because my video card does not support audio over HDMI (that standard is a relatively new one) and PowerDVD 10 Ultra recognizes this fact and does not offer HDMI as a choice. The only choices available in PowerDVD 10 Ultra on my system are the usual 5 analog "speaker environments" (Headphone, 2 speaker, 4 speaker, 6 speaker and 8 speaker) and "Use S/PDIF".

As for your second question, my sound card is configured in Windows XP as follows:

[A] My Turtle Beach Montego DDL sound card is set as the default sound card for my system and its advanced speaker settings are set to "5.1 surround sound speakers" in the "Sound and Audio Devices Properties" applet of the Windows Control Panel. This is significant because my system has more than one audio device (I have a DViCO FushionHDTV 7 Dual Express HD TV tuner which can also capture video and audio and therefore appears as an audio device and I sometimes add temporary audio inputs via USB when I'm doing acoustical analysis in my audio lab). This, I suspect, is a problem for some users: If their computer has more than one audio device, too, they don't realize it when Windows is set to use a different audio device than the one with the S/PDIF output. Then, when they try to use the S/PDIF output, they don't know why it doesn't work.

[B] My sound card's audio driver is configured for full-time S/PDIF output via its Montego DDL "Control Panel". It has some rather unique features in this regard. It can stream a variety of digital audio signals (PCM 44.1, 48, 96 kHz and---most unique of all---it can convert in real-time, if desired, all non-encoded audio sources to an encoded Dolby Digital 5.1 audio stream). My sound card also has an S/PDIF input.

The Turtle Beach Montego DDL sound card is not on the "compatible sound card" list of CyberLinks but it works fine with PowerDVD 10 Ultra and it worked well with PowerDVD 8 Ultra, too. But I only use the "Classic" mode of the program. The first time I used the "Cinema" mode was when this thread aroused my curiosity about it and I decided to try it. I still plan to continue to use the Classic mode in the future because I prefer it. But I was able to demonstrate that the Cinema mode does not handle sound correctly when it is streamed to an S/PDIF output and I posted my findings earlier in this thread hoping it would help lend support to the other posters to this thread.

In my view, the first step that the CyberLink programmer(s) should take is to make the audio code of the Cinema mode match that of the Classic mode since the latter works very well. Then the audio of both modes will work as they should and should offer identical options and identical performance. Ultimately, I think it would be best if both modes could be merged into a single program so CyberLink doesn't have to maintain what amounts to two separate programs. However, I don't know if a merge is possible since Windows Media Center compatibility is also desired.

Kind regards, David

When I had this problem originally I decided to re-install Windows 7.
Now I have a FRESH install of windows 7 x64 ultimate and this problem is happening.

Whether or not people had ac3config etc.. installed should really be irrelavant because if the software outputs audio in classic mode, it should work the same in cinema mode.

Like one of the previous posters (David) mentioned, if cinema mode just handled the audio codecs in the same manner that classic mode did, this would be a non-issue. I don't understand why that would have to change because it has nothing to do with the 10' experience. I understand that the menus and other options need to mesh with media center.

Perhaps cinema mode is not allowing forced priority like classic would so media center can control the audio.

This is a very interesting topic and after I had installed Power DVD 10 I was very interested to see if I experienced the same problems. I am sorry to say that I wasn't able to duplicate the problem.

In the configuration settings under AUDIO I tried "Only Primary Audio", Dolby Digital Mixing, and DTS Mixing...then switched to Cinema Mode and the audio was fine, audible, and working properly.

I have a fiber optic cable running to my Harmon Kardon amp and I didn't lose my audio when switching to Cinema mode. Am I doing something incorrectly to duplicate the problem?

I have included two screen shots of my audio settings as well as a Dxdiag file to review.

Kevin

If there is anything else I could do to duplicate the issue please let me know.
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Quote: This is a very interesting topic and after I had installed Power DVD 10 I was very interested to see if I experienced the same problems. I am sorry to say that I wasn't able to duplicate the problem.

In the configuration settings under AUDIO I tried "Only Primary Audio", Dolby Digital Mixing, and DTS Mixing...then switched to Cinema Mode and the audio was fine, audible, and working properly.

I have a fiber optic cable running to my Harmon Kardon amp and I didn't lose my audio when switching to Cinema mode. Am I doing something incorrectly to duplicate the problem?

I have included two screen shots of my audio settings as well as a Dxdiag file to review.

Kevin

If there is anything else I could do to duplicate the issue please let me know.

Try via analog audio. That's what I have setup, and I get no audio. In fact, the info window says whatever codec, and 0kb next to it.

Try via analog audio. That's what I have setup, and I get no audio. In fact, the info window says whatever codec, and 0kb next to it.

I just completed this test in answer to this question. No problems I am afraid.

I have included two screen shots of my audio setup in the analog setup. Is this correctly setup?

Kevin
Check out PDtoots. PowerDirector Tutorials and more! Over 5,000 Subscribers.

It would be great to know exactly what the problem is. I know of at least 7 people personally having the same problem currently. A lot of them including me are running 2 channel PCM via HDMI to the TV.

Frusterating to say the least. However during the time I originally created this topic I found and tried TMT 3 and it is meeting my needs. So it's not a big problem for me anymore. I however will still be happy to input any information or answer any questions anyone else might have to try and troubleshoot the issue further.

Thanks.

Quote:

Try via analog audio. That's what I have setup, and I get no audio. In fact, the info window says whatever codec, and 0kb next to it.

I just completed this test in answer to this question. No problems I am afraid.

I have included two screen shots of my audio setup in the analog setup. Is this correctly setup?

Kevin

Only real difference is that I have mine set to 5.1.

Using Realtek ALC889 motherboard audio.

Quote:

Quote: ... Could you kindly help to check the audio setting of PowerDVD is HDMI or SPDFI? And the audio setting of system is HDMI or SPDIF, thanks.

Hi Mark,

The first question is already answered---just read my post that you quoted above. On my computer, PowerDVD 10 Ultra is set to "Use S/PDIF". HDMI is not an option on my system because my video card does not support audio over HDMI (that standard is a relatively new one) and PowerDVD 10 Ultra recognizes this fact and does not offer HDMI as a choice. The only choices available in PowerDVD 10 Ultra on my system are the usual 5 analog "speaker environments" (Headphone, 2 speaker, 4 speaker, 6 speaker and 8 speaker) and "Use S/PDIF".

As for your second question, my sound card is configured in Windows XP as follows:

[A] My Turtle Beach Montego DDL sound card is set as the default sound card for my system and its advanced speaker settings are set to "5.1 surround sound speakers" in the "Sound and Audio Devices Properties" applet of the Windows Control Panel. This is significant because my system has more than one audio device (I have a DViCO FushionHDTV 7 Dual Express HD TV tuner which can also capture video and audio and therefore appears as an audio device and I sometimes add temporary audio inputs via USB when I'm doing acoustical analysis in my audio lab). This, I suspect, is a problem for some users: If their computer has more than one audio device, too, they don't realize it when Windows is set to use a different audio device than the one with the S/PDIF output. Then, when they try to use the S/PDIF output, they don't know why it doesn't work.

[B] My sound card's audio driver is configured for full-time S/PDIF output via its Montego DDL "Control Panel". It has some rather unique features in this regard. It can stream a variety of digital audio signals (PCM 44.1, 48, 96 kHz and---most unique of all---it can convert in real-time, if desired, all non-encoded audio sources to an encoded Dolby Digital 5.1 audio stream). My sound card also has an S/PDIF input.

The Turtle Beach Montego DDL sound card is not on the "compatible sound card" list of CyberLinks but it works fine with PowerDVD 10 Ultra and it worked well with PowerDVD 8 Ultra, too. But I only use the "Classic" mode of the program. The first time I used the "Cinema" mode was when this thread aroused my curiosity about it and I decided to try it. I still plan to continue to use the Classic mode in the future because I prefer it. But I was able to demonstrate that the Cinema mode does not handle sound correctly when it is streamed to an S/PDIF output and I posted my findings earlier in this thread hoping it would help lend support to the other posters to this thread.

In my view, the first step that the CyberLink programmer(s) should take is to make the audio code of the Cinema mode match that of the Classic mode since the latter works very well. Then the audio of both modes will work as they should and should offer identical options and identical performance. Ultimately, I think it would be best if both modes could be merged into a single program so CyberLink doesn't have to maintain what amounts to two separate programs. However, I don't know if a merge is possible since Windows Media Center compatibility is also desired.

Kind regards, David

Dear David,

Thanks a lot.
There is one more question.
Are there two SPDIF devices in your system?

Mark

Quote: ... There is one more question.
Are there two SPDIF devices in your system?

Hi mark,

I think the answer you're looking for is "no". But the way the question was worded, the technically correct answer is actually "yes". I'll explain: The only device on my system with S/PDIF ports is my Turtle Beach Montego DDL sound card. It has one S/PDIF output and one S/PDIF input. Both use optical TOSLINK connectors.

So as far as PowerDVD 10 Ultra is concerned, it sees just one S/PDIF port (the output).

At the time that I purchased the sound card, there were very few that offered an S/PDIF input. Normally, you'd need a much more expensive pro audio or home studio sound interface to get a feature like that.

Nowadays, most people are unfamiliar with the Turtle Beach company. Back when the PC was still fairly young and early "Sound Blaster" cards from Creative Labs were being sold as after-market add-ins to PC gamers, there was no good way to get high-quality sound from a PC. The sound quality of the Sound Blasters was not very good as anyone with a decent stereo system could tell you.

Then a bunch of musician/engineers came along and formed a "hip" company called "Turtle Beach" around 1985 and created a PC sound card with exceptional fidelity. They quickly established a reputation for doing sound "right". It was marketed to music lovers and musicians instead of gamers and promoted the new idea of recording sound to a hard drive with CD quality.

Flash forward to today. Creative Labs has taken huge strides to improve the sound quality of their products. But they've also done some really bad things. In their quest to dominate the market for sound cards, they've followed Microsoft's example and they've put everything but the kitchen sink in their products so that they are bloated with features and software that is unwanted by most users. Their drivers are a nightmare to work with and their software is way too invasive to your PC.

But Turtle Beach is still around (http://www.turtlebeach.com/). They don't have nearly as many products as Creative Labs but their sound cards are still excellent and they now offer a variety of products to gamers as well as music lovers (like gaming headsets). Their Montego DDL sound card is not new---it is almost as old as the PCI bus that it connects to---but they keep updating the drivers and controller software to work with the latest version of Windows from XP to 64-bit Windows 7. The Montego DDL's sound quality is top drawer yet it costs only about US$60 (at Amazon.com). Using the S/PDIF output to connect to a good external sound system will provide sound quality comparable with the best high-end sound system. It also has analog outputs if your speaker system can't accept digital audio directly.

Kind regards, David

Unfortunately I got the same issue with PDVD 10... Happy to see it has been already raised here.

My setup is using HDMI conneting with Maranz 6004 amplifyer for truehd and dtsma passthrough. Everything is wonerful in normal mode, but when switched to theater mode, there is no sound and I cannot even choose hd sound passthrough option. I believe it is a bug of PDVD10. As when I roll back to PDVD 9 Ultra version. Everything works well...

Looking forward to the feedback from Cyberlink...

Vincent,
Unfortunately I think the formula for dimissing this issue has been reached.

This forum had 1 guy who magically uninstalled some things and says it solved his problem and the Cyberlink guy can't reproduce the problem himself.

So the rest of the people with fresh Windows installations and nothing but powerdvd installed having the same problems are going to be considered to be in the category of "user error" I wouldn't expect anything out of cyberlink on this one. Personally after weeks of frusteration trying to get powerdvd to work properly it prompted me to look for alternatives. I made the switch to Total Media Theatre 3 and I don't think I'll ever look back.

-Cheers

Quote: ... I made the switch to Total Media Theatre 3 and I don't think I'll every look back. ...

Hi Aval0n,

I've been looking for a better blu-ray player program also. How do you like TotalMedia Theatre 3? Did you buy the Platinum version? How does it compare to PowerDVD 10 Ultra?

Kind regards, David

Hi,

I shelled out for platinum. I don't know how much Cyberlink would want me bragging about it in this forum.. so perhaps we should talk more in private messages. I can tell you however that I'm extremely pleased and don't find myself missing any features that I was already used to.

Quote: Hi!

I got it working today! I don't know exactly which action made it work. But I had the following applications installed and I uninstalled them all

Corel WinDVD 9
TotalMedia Theater 3
AC3Filter
MediaPlayer Classic Home Cinema
Sony Vegas 8
mkvtoolnix

After I uninstalled those and reinstalled PowerDVD 10 I got my sound working in cinema mode.

I don't have any of these apps installed on my XP Pro SP3 system & I still have no audio in cinema mode. My connection is HDMI to HDTV but even playing locally off the PC is silent so I don't think the issue is with the HDMI interface more likely the sound card if any hardware. I'm using the native soundcard on the Asus P6T6 motherboard.

Same problem here

With PowerDVD 9 Ultra everything was OK! ... Uninstalling ver.9 and installing ver.10 Ultra

PowerDVD 10 "normal" mode -> Everything is OK!
PowerDVD 10 cinema mode -> No sound at all

Unistalling PowerDVD 10 Ultra and installing ver.9 -> Everything is ok ... Both "normal" and cinema mode works !!!

So problem must be PowerDVD10 Ultra cinema mode ... Not my computer or drivers !!!

When CyberLink fix this ??? ... Or maybe my solution is TMT 3

Quote: ... So problem must be PowerDVD10 Ultra cinema mode ... Not my computer or drivers !!! ...

Hi Ushva,

Yes, there is a problem. But tests like yours don't help because you don't seem to understand the drivers in your computer and the important role they play. Just because PowerDVD 9 Ultra works on your computer is no guarantee that version 10 will work.

Version 9 is an older program and will work with older drivers. Version 10 is a newer program and requires newer drivers.

Before you can make a meaningful contribution to this discussion, you have to first do like many of us did and make sure that your drivers have been updated to the latest versions BEFORE you test PowerDVD 10 Ultra. Only then, can you be sure that the problems you experience on your computer are relevant to this discussion.

Kind regards, David