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Features Don't Work in Trial
Casey [Avatar]
Newbie Joined: Feb 09, 2010 09:33 Messages: 10 Offline
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I am considering purchasing PowerDirector 8, so I downloaded and am using the trial version. While running the program, I cannot use many of the "fix/enhance" tools such as light adjustment or video denoise. Two of the effects do work however, (color correction and white balance). I need to know if this problem occuring because of a limitation in the trial version or if there is an issue with the software. (I have tried on 2 seperate computers with the same results)
AllenChicago [Avatar]
Senior Member Location: Chicago (USA) Joined: Jan 28, 2010 22:06 Messages: 151 Offline
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Hi Casey,

Here's a page from the Cyberlink website that describes PD8.

http://www.cyberlink.com/downloads/trials/powerdirector/download_en_US.html

At the bottom of the page, there is a list of features that are not
available in the Trial version.

I used the trial up until last week and then bought the full version.
It was a good investment. I hope your experience is similar.
Good luck!

-Allen
Casey [Avatar]
Newbie Joined: Feb 09, 2010 09:33 Messages: 10 Offline
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Right, I read the list, and it doesn't seem like those features should be restricted unless I'm reading it wrong. Can someone please look into this further?
Casey [Avatar]
Newbie Joined: Feb 09, 2010 09:33 Messages: 10 Offline
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Seriously, can someone help me? Cyberlink still hasn't respoded to my question I sent them, and I looked over the tiral features once again and still don't think the things I'm trying to do say they are for the full orgram only. I'm not going to buy the product unless I know it works...
Dafydd B [Avatar]
Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
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Casey,
We are NOT Technical Support. We are PowerDirector editors who use the software.

Now I don't see in your initial post or subsequently any details about your set up and such like. The purpose of a trial is for YOU to check out the functionality of the software on YOUR system.

I would appreciate it if you'd consider it is your system set up which is at fault rather than pointedly expecting it to be the software.

Please look up: http://forum.cyberlink.com/forum/posts/list/7979.page
It's a newbie READ ME guide.

Dafydd
[Moderator]
Casey [Avatar]
Newbie Joined: Feb 09, 2010 09:33 Messages: 10 Offline
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No need to get rustled up, but I appriciate your unhelpful comments.

Apparently you aren't reading my initial post, or you would realize it's a simple question. I've tried on 3 seperate computers with completely different setups so either there is an issue with the software or a huge incompatiblity issue (oh wait, that's also a software issue)...

So rather than throw useless comments at me, just help me out (since I've looked all over the forums and the website, and sent them a email to which they haven't responded)
vn800rider
Senior Contributor Location: Darwen, UK Joined: May 15, 2008 04:32 Messages: 1949 Online
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No offense but just saying you tried it on 3 systems doesn't necessarily mean anything unless the details of the systems are known. It might be that you are a professional IT guy who knows his stuff or you might be a complete technophobe and the 3 systems are 8086 single cores with 32Mb integrated graphics or similar.

I think what Dafydd was indicating was that many of us (from a lot of experience of answering queries) have determined that the more details someone provides, the better the chance of a resolution.

For instance, maybe your choice of file is an issue because you've just got the latest Cannon/Sanyo/Sony that produced 1080 at 60Mbs with 7 channel audio or whatever, which would be of interest to us all or maybe you're using strange custom screen capture software.

In general though, the Fix/enhance works OK for me.

Cheers
Adrian Life is really simple, but we insist on making it complicated. (see below)
Confucius
AMD Phenom IIX6 1055T, win10, 5 internal drives, 7 usb drives, struggling power supply.
Casey [Avatar]
Newbie Joined: Feb 09, 2010 09:33 Messages: 10 Offline
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Alright, I know my stuff when it comes to computers. I've built a few, so here you go...

My specs:
OS: windows 7 home premium
CPU: intel core 2 duo e6750 2.66 ghz
Ram: 4 gb corsair ddr2
HD: intel x25-m 80gb SSD
Graphics: nvidia geforce 9800 gtx+
I'm not sure what else you would need to know;

I've tried editing on this system as well as 2 others, one with higher specs and the other an old laptop with XP

As for the video, I've tried editing all types. Mainly I'm trying to wok with my kodak zi8 pokect HD, with video shot in 1080i 30fps, mono audio. (.mov)

I've also tried a bunch of other clips, (.wmv, .avi, etc) all kinds of different senarios with no luck.

I've also tried playing around with the settings, enabling and disabling the shadow files and nothing has helped. The program only lets me use 2 of the fix/enhance tools, and I'm trying to figure out if it's simply because of the trial. I would think it was my system but I've gotten the exact same results on three different completely different computers.

If you would like, I can take a screen video of my problem and post a link if that helps.
vn800rider
Senior Contributor Location: Darwen, UK Joined: May 15, 2008 04:32 Messages: 1949 Online
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Hi Casey,

This thread seems to sum up the recent history of the 'broken' fix/enhance :
http://forum.cyberlink.com/forum/posts/list/8466.page

As you can see it seemed to be an odd issue that was working OK then broke then worked again depending on the version people had.

As far as I know the full version, currently 2508, is fixed and I haven't heard of any fix/enhance issues recently.

I run a dual core XP so maybe some of the W7 guys can confirm things??

Cheers
Adrian Life is really simple, but we insist on making it complicated. (see below)
Confucius
AMD Phenom IIX6 1055T, win10, 5 internal drives, 7 usb drives, struggling power supply.
Dafydd B [Avatar]
Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
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Quote: No need to get rustled up, but I appriciate your unhelpful comments.

Apparently you aren't reading my initial post, or you would realize it's a simple question. I've tried on 3 seperate computers with completely different setups so either there is an issue with the software or a huge incompatiblity issue (oh wait, that's also a software issue)...

So rather than throw useless comments at me, just help me out (since I've looked all over the forums and the website, and sent them a email to which they haven't responded)


When I directed you to the Readme guide it was for a purpose - so you'd READ it. You would have seen the instruction to include full and detailed information instead of the generalisations you provided. It has taken you 5 posts before you provided any worthwhile data and even that is minimalist. Your expectations of assistance from others is limited by your own inaction and the amount of time you have wasted. Your snippidy snipe at me doesn't do you any favours at all!

You were asked in the url for a diagnostic - you provided just basic info.

The video you tested are just extension names, no reference to length, codec.

You did mention a camera and we might find it useful to have a sample for members to check. I can arrange this.

You haven't provided a screenshot - can be very useful to evaluate a problem.

You mentioned other systems you have checked - that would have been useful to know exactly what they were.

Your Graphics card: nvidia geforce 9800 gtx+ Do you happen to know what memory it has?

Comment: Your system lacks perhaps sufficient Hard Drive space to process the requested action. Your graphic card is an important factor in the task you're asking and...... With 1080i your system is very weak and should not be used.

I'd rather not try and squeeze blood from a stone. In future, read the instructions given, supply the data in full and not waste our time with mediocre posts with zip for information!

Dafydd
[Moderator]

http://www.cyberlink.com/downloads/trials/powerdirector/requirements_en_US.html

This message was edited 3 times. Last update was at Feb 11. 2010 06:33

Casey [Avatar]
Newbie Joined: Feb 09, 2010 09:33 Messages: 10 Offline
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Look, I don't know what your problem is. Maybe because you're a moderator you think you're so awesome...

My computer is plenty powerful enough to edit 1080i video, I've done it with a variety of other programs with minimal to no lag time. Also the other system I tested it on has a core i7 920, 2 intel x25-m in raid 0, a nvidia gtx 270, and 8 gigs of ram, so if that's not good enough for the program it's rediculous. The reason I didn't provide much detailed info is because it doesn't have anything to do with any system; it's a general question (and you would know this if you payed ANY attention at all) ALL I WANT TO KNOW IS IF THE TRIAL VERSION RESTRICTS THE FEATURES IM TALKING ABOUT. I don't know how I could make it any more clear. The other person was actually helpful, you are by far the least helpful moderator I've ever encountered.
vn800rider
Senior Contributor Location: Darwen, UK Joined: May 15, 2008 04:32 Messages: 1949 Online
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Not wishing to prolong this too much but I make the following points:-

Originally, I wasn't fully clear as to whether your issue was that the options were not available or whether the options did not work for you.

This is important because PD can implement itself "intelligently" so not all options are available all the time - produce options are restricted by the project AR, for example, and preview quality is influenced by the graphics card capability as well as by menu choices.

I would also tend to say that PD (as opposed to the other software you have experienced) will struggle with 1080i on a dual core - depending on your content and formats and effects and 1-9 PiP tracks etc etc. I know I've used it.

I have just added an ATI 4650 1Gb instead of 512Mb and the difference is striking so maybe these details are important.

Your comment on i7s is only valid as a generality - actually in specific instances many folks need to throttle back to 2 cores to get things stable, others seems to be able to work OK

http://forum.cyberlink.com/forum/posts/list/8640.page
illustrates the point.

Please bear in mind we are all volunteers who know and use the software, we have no obligation to anyone, but are mainly only too pleased to help if we can, but I re-iterate the more exact info given, the better the chance of one or more folks answering.

Cheers
Adrian

Life is really simple, but we insist on making it complicated. (see below)
Confucius
AMD Phenom IIX6 1055T, win10, 5 internal drives, 7 usb drives, struggling power supply.
Casey [Avatar]
Newbie Joined: Feb 09, 2010 09:33 Messages: 10 Offline
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Alright thank you, that was more helpful but honestly all of you are dodging the question again and again. I'm saying on ANY SYSTEM does the trial restrict some of the fix and enhance tool I've mentioned. It's s simple question, simple answer. If the features are restricted in the trial, no problem, if they aren't, no problem, I won't need any further help.
Cranston
Senior Contributor Location: USA Joined: Aug 17, 2007 02:26 Messages: 1667 Offline
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Casey,

If you click on this link...

http://www.cyberlink.com/downloads/trials/powerdirector/download_en_US.html

...it will take you to the Cyberlink webpage that describes the the Trial version. (See "Limitations")
I assume there are no other restrictions or differences between the Trial and Full version of PD8, than the ones listed.

This message was edited 1 time. Last update was at Feb 11. 2010 21:56

Click here PDtoots for a collection of PowerDirector Tutorials and Tips
Casey [Avatar]
Newbie Joined: Feb 09, 2010 09:33 Messages: 10 Offline
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Ok at this point I'm giving up. I've already looked at that link, and as i said before, i was confused because it didn't seem like those features were restricted. If that is the case, and the features simply don't work at all, I guess the program isn't for me. Thanks
Cranston
Senior Contributor Location: USA Joined: Aug 17, 2007 02:26 Messages: 1667 Offline
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Casey,

All can offer in reply, is that I have PD8 Ultra [build 2508], and those enhancement features that you mentioned weren't working for you, work fine on my rig.
As a matter of fact I just now completed testing them (for you), to verify and confirm.

Perhaps if we had had the info that Dafydd suggested you provide, members here could have pinpointed the reason these enhancements aren't working for you. We don't even know if you are on build 2508 [which repaired some previous "enhancement" issues in PD8], or on an earlier build.

Good luck in whatever other program you pursue.

This message was edited 1 time. Last update was at Feb 11. 2010 23:49

Click here PDtoots for a collection of PowerDirector Tutorials and Tips
Casey [Avatar]
Newbie Joined: Feb 09, 2010 09:33 Messages: 10 Offline
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Ok, I just decided to buy the full software because they said I could get a 30 money back gaurantee if it didn't work. With the full version, all the features do work fine now, so I guess it was restricted in the trial for anyone who wants to know.

(Which is odd because they aren't listed on the restrictions)
Cranston
Senior Contributor Location: USA Joined: Aug 17, 2007 02:26 Messages: 1667 Offline
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Casey,

Glad it's working for you!

But I still suspect that the reason those enhancements weren't working for you, is that your trial version was of the previous build (which had issues with those enhancements). And not because they aren't generally available in the trial version.

Click here PDtoots for a collection of PowerDirector Tutorials and Tips
Casey [Avatar]
Newbie Joined: Feb 09, 2010 09:33 Messages: 10 Offline
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Well that may be true, but regardless you can't update the trial version. I tried just to be sure
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