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I recently received the "Activation amount has exceeded limitations" error. I filed a support ticket with Cyberlink support with all the pertinent information required. However it seems like it is taking a long time for the ticket to be processed.
What is the typical waiting period for this type of error? Waiting for an indefinite time is maddening.
Has anyone upgraded their membership for voice support? And if so, what was the experience like? Was it worth it?
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What constitutes proof of purchase? I provided my original email address along with date purchased, order number, and original key. Was that enough? Or do I need to provide other information?
Thank-you.
Sincerely,
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I recently installed the latest update for PowerDVD 9 Ultra as suggested by the automatic update feature provided by PowerDVD 9 Ultra. Prior to the update installation PowerDVD 9 Ultra was working fine for me. After installation of the latest update I had trouble loading Blu-rays (I would have to load the Blu-ray twice). I found loading a Blu-ray twice to be quite annoying so I decided to re-install PowerDVD 9 Ultra and leave out the latest update (since prior versions had worked for me and I had no issues with prior versions).
However, when I attempted to activate PowerDVD 9 Ultra I was informed that:
"The activation amount for this key has exceeded the limitation. You must purchase a new activation key from CyberLink's Online Store or contact CyberLink Customer Support".
I have never encountered an activation limitation before with CyberLink products and was surprised to find out there was a limitation with PowerDVD 9 Ultra. If I had known there was a limitation in activating PowerDVD 9 Ultra I would have been more judicious in the number of times I installed PowerDVD 9 Ultra in the past.
Some reasons for multiple installations were:
Problems with previous versions of PowerDVD 9 Ultra (such as described above).
Clean installs as a result of other problematic software.
Clean installs as a result of changing hardware (disk drives).
Needless to say purchasing an additional activation key is not a palatable solution for me. Especially since the reason for my re-installation was the result of a update which was not in my best interests. Additionally, since I am the sole user / purchaser of this key/software, and that this key/software is installed on only one computer, the use of an activation limitation is unwarranted.
I have submitted a ticket for a resolution to this problem. And although I understand my ticket is might not be answered right away, I am not impressed with the possibility of waiting an undetermined time to find out whether my dilemma will be addressed to my satisfaction or not. Nor am I impressed that I would have to purchase a special membership to receive immediate tech support which might or might not address my problem, once again, to my satisfaction. Spending additional funds simply to find out that CyberLink will not address my situation to my satisfaction is an equally unpalatable solution for me as well.
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That was the problem. I simply switched my secondary monitor to "landscape mode" and PowerDVD 9 launched.
Thanks very much.
Perhaps future versions of PowerDVD could support multi display configurations such as combinations of landscape and portrait modes. I know that it wouldn't be a much requested feature, but it would add to the versatility of PowerDVD and it would be nice to have never-the-less.
Once again, thank-you very much.
Sincerely,
...........
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I recently attached my spare 24" 2405FPW alongside my 30" 3007WFP-HC to my Sapphire HD 4890 to extend my desktop. Everything works as I though it would. However, when I attempted to launch PowerDVD 9 Ultra, I get the following message:
CyberLink PowerDVD 9 is not optimized for this screen resolution and will now close.
The only way I can get PowerDVD 9 to launch is if I disable one of the montiors.
I am aware that Dual Display mode does not work for Vista for PowerDVD 9 Ultra. However, in the near future I wish to purchase a Sapphire HD 5770 and setup a three monitor configuration (one 30" monitor in the middle in landscape mode with two 24" monitors on either side in portrait mode).
I would like to know if I will still have the same problem with PowerDVD 9 Ultra launching when I setup the three monitor configuration if the following happens:
1) if I change to windows 7 Ultimate 64-bit
2) if I move from PowerDVD 9 ultra to PowerDVD 10 ultra.
As well, is the Dual Display mode available in Windows 7 Ultimate 64-bit and would my current dual monitor situation change if I install Windows 7 Ultimate 64-bit (I am guessing not).
The following questions were answered in the interest of due diligence:
PowerDVD full Version
PowerDVD 9 Ultra
PowerDVD SR Number
DVD091 203-02
Operating System
Windows Vista Ultimate 64-bit
Is your PowerDVD a Retail product or bundles with HW?
Retail product
Used VGA
SAPPHIRE HD 4890 1GB GDDR5 PCI-E
Used VGA driver version
Catalyst 10.3
Used Audio device
Logitech Z-5450, analog input 5.1 setup.
Used Audio device driver version
SoundMAX Integrated Digital HD Audio, AnalogDevices (Driver Provider), 6.10.3.6280 (Driver Version).
Which kind of display connection (HDMI/DisplayPort/VGA/DVI)
DVI-D
Are you using single or dual monitor environment
Dual environment (1 Dell UltraSharp 2405FPW @ 1920x1200, portrait, 1 Dell UltraSharp 3007WFP-HC @
2560x1600, landscape)
Are you using clone or extended mode (if use two display)
Extended mode
What kind of Antivirus SW are you using
Free AVG 9.0.800
Further system specs can be seen in my sig.
Thank-you.
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