Activation amount exceeded limitation.

TheAngryHTPCBuilder

Newbie Joined: Apr 05, 2010 12:58 Messages: 5 Offline

Solved by

Jan 20, 2011 19:28

I recently installed the latest update for PowerDVD 9 Ultra as suggested by the automatic update feature provided by PowerDVD 9 Ultra. Prior to the update installation PowerDVD 9 Ultra was working fine for me. After installation of the latest update I had trouble loading Blu-rays (I would have to load the Blu-ray twice). I found loading a Blu-ray twice to be quite annoying so I decided to re-install PowerDVD 9 Ultra and leave out the latest update (since prior versions had worked for me and I had no issues with prior versions).

However, when I attempted to activate PowerDVD 9 Ultra I was informed that:

"The activation amount for this key has exceeded the limitation. You must purchase a new activation key from CyberLink's Online Store or contact CyberLink Customer Support".

I have never encountered an activation limitation before with CyberLink products and was surprised to find out there was a limitation with PowerDVD 9 Ultra. If I had known there was a limitation in activating PowerDVD 9 Ultra I would have been more judicious in the number of times I installed PowerDVD 9 Ultra in the past.

Some reasons for multiple installations were:

Problems with previous versions of PowerDVD 9 Ultra (such as described above).
Clean installs as a result of other problematic software.
Clean installs as a result of changing hardware (disk drives).

Needless to say purchasing an additional activation key is not a palatable solution for me. Especially since the reason for my re-installation was the result of a update which was not in my best interests. Additionally, since I am the sole user / purchaser of this key/software, and that this key/software is installed on only one computer, the use of an activation limitation is unwarranted.

I have submitted a ticket for a resolution to this problem. And although I understand my ticket is might not be answered right away, I am not impressed with the possibility of waiting an undetermined time to find out whether my dilemma will be addressed to my satisfaction or not. Nor am I impressed that I would have to purchase a special membership to receive immediate tech support which might or might not address my problem, once again, to my satisfaction. Spending additional funds simply to find out that CyberLink will not address my situation to my satisfaction is an equally unpalatable solution for me as well.

Would you hurry it up? I haven't got all night.

Marv

Sin City (2005)

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jan 21, 2011 06:00

Hi,
please make sure to provide a valid proof of purchase to the customer support.

BR
Michael Technical Support

Werde Facebook Fan

TheAngryHTPCBuilder

Newbie Joined: Apr 05, 2010 12:58 Messages: 5 Offline

Jan 21, 2011 08:28

What constitutes proof of purchase? I provided my original email address along with date purchased, order number, and original key. Was that enough? Or do I need to provide other information?

Thank-you.

Sincerely,
Would you hurry it up? I haven't got all night.

Marv

Sin City (2005)

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jan 21, 2011 09:22

Hi,
please provide them the order number and the KEY! (please do not post it here in the forum!)

Br
Michael Technical Support

Werde Facebook Fan

xwray

Newbie Joined: Aug 31, 2010 00:17 Messages: 15 Offline

Jan 21, 2011 12:07

I have the same problem with PowerDVD10 Ultra 3D. I opened a ticket for it and was requested to send in proof of purchase which I immediately did 5 days ago. I have heard nothing further from tech support. This should be no more than a simple clerical fix.

Is this typical of Cyberlink support. If Cyberlink is going to use some sort of lockout mechanism then they ought to use one that works and has the capability to quickly rectify any problem wiith false lockouts.

Does anyone from Cyberlink monitor this forum? If so, how much longer must I wait before I can expect an activation code that works? <Smith & Wesson...the original point and click interface>

passingoutnails

Newbie Joined: Jul 30, 2016 02:15 Messages: 3 Offline

Jul 30, 2016 02:32

This same thing happened to me with PowerDVD 13. I put in a Resolution Request explaining exactly as you'll did what occurred. The respondent pretended as though this was a new issue they had never heard of and asked me to send a screenshot of the "error" message. This is clearly not an "error message", as it has been programmed by the company and at the bottom of the message, it prompts me to upgrade to PowerDVD 16. This is simply unethical business practice. Nowhere, at anytime, does Cyberlink inform it's customers of the existence of installation limitations, hoping to give the impression that there are none. Then, when you refuse to upgrade to the newer versions, they wait for you to need to reinstall and simply block your ability to activate it. This leads to a long and stressful interaction with customer service that treats the issue as if they have no idea why it is happening, pretending to do some sort of "work" to figure out how to fix it. This is a common technique that ultimately increases the likelihood that you will just get desperate enough to watch a DVD/Bluray and refuse to settle for a lesser program and just pay the upgrade fee for the newest version. This company invested in a business model that requires us to buy updates to continue being profitable. Unfortunately, they invested in a technology that hasn't evolved (thus their is no evolution in their product) and are in an unfortunate position because premium 4K content creators don't want to support PC in an effort to protect their content. This prevents this company from genuinely offering any new features that users want, thus removing our need to update. This company is fully aware of exactly when, where and how you purchased your product from them, so the idea of providing proof of purchase is ridiculous. This company chooses to not inform its customers of activation limits, or create a system to manage installations, as every modern internet based subscription service would. This company is a subscription service masquerading as a one that offers "buy-once-and-your-done" products (as they have in the past).