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Hi,
I am having nothing but problems with PowerDVD, so far I think its just poorly programmed. The online support takes days to answer anything and its just overall bad.
Was watching a blu ray and then it started freezing half way, quite annoying but instead of just freezing powerdvd it froze the computer, couldnt do anything.
I had to restart the pc by switching the power off and on, now when i place any blu ray into the drive it will freeze powerdvd making it useless once again.
Might request a refund because this is a joke, sort it out.
Also any solutions for my problem?
Thanks.
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Problem Solved
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When I install PowerDVD 7 (the CD i got with my graphics card) it gives me this SR Number DVD061204-08.
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Quote:
Dear Mark,
please help to clarify what version was bundled (PowerDVD 8 or 9)
As far as I can see from SR-Number you installed the retail patch on OEM Version. this may be the root cause for your issues
Br
Michael
This looks like the problem! I patched it up and didnt check if it was a retail one or not.
Can you please point me in the right direction for the OEM patch?
Thanks
edit: it was bundled with 7
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Quote:
Dear Mark,
can you please update more info:
1. what HW was bundled?
2. SR Number of original Software
Br
Michael
1. what HW was bundled? It came with my 4890 ATI graphics card, if HW means hard ware?
2. SR Number of original Software: DVD091117-01
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Made a small mistake above, corrected below.
Is your PowerDVD a Retail product or bundles with HW?
Installed Version 7 with bundle and then used online upgrade for Version 9 Ultra
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PowerDVD full Version: 9.0.2320.0
PowerDVD SR Number (when click on "CyberLink in left top): DVD091117-01
Operating System (including x86 or x64 Bit Version): windows 7 x86
Is your PowerDVD a Retail product or bundles with HW? Installed Version 8 with bundle and then used online upgrade for Version 9 Ultra
Used VGA: ATI 4900?
Used VGA driver version: 9.12?
Used Audio device: Asus D2 Soundcard
Used Audio device driver version: 7.12.8.1775
Which kind of display connection (HDMI/DisplayPort/VGA/DVI): DVI
Are you using singel or dual monitor environment: Single
Are you using clone or extended mode (if use two display)
What kind of Antivirus SW are you using: None
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Quote:
Hi,
can you please update what AV soluton and Firewall you are using.
you may try to disable Frewall when upgrade the Key.
Br
Michael
Nothing to do with firewall and anti virus, currently have them uninstalled with same problem.
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Getting same problem, if I dont get a solution within 24 hours going to demand a refund.
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I purchased PowerDVD 9 Ultra to play Blu-Rays, however I get this same update message every time I try and play the blue-ray disc.
"You must update CyberLink PowerDVD to continue the playback on this content."
It wont allow me to play the blu ray disc at all, will keep asking for this update, doesnt matter if you click yes. Done it 100 times just doesnt work.
Any solutions?
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