Power dvd 9 ultra doesnt work. RIP OFF

DAMIEN

Newbie Joined: Jan 05, 2010 18:51 Messages: 2 Offline

Solved by

Jan 05, 2010 19:23

I am stuck in the update loop!

It says to continue playing the content i need to update. I have done this and it doesnt work

Is there a fix for this or not, as i seen countless posts about this?

If not i will just send back the software under the trades description act. Not fit for the purpose intended.

Any help, would be great.

DAMIEN

Newbie Joined: Jan 05, 2010 18:51 Messages: 2 Offline

Jan 05, 2010 19:41

Small update, i have installed a trial version of ANY DVD HD. And guess what it plays fine!

SCOTT

Newbie Joined: Dec 31, 2009 07:15 Messages: 8 Offline

Jan 06, 2010 05:26

I use anyDVD in concert with PowerDVD 9 to ensusre hassle free playback of all my blu-ray movies, even though my system is fully HDCP compliant.

MARK

Newbie Joined: Jan 11, 2010 08:32 Messages: 10 Offline

Jan 11, 2010 09:51

Getting same problem, if I dont get a solution within 24 hours going to demand a refund.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jan 11, 2010 10:28

Hi,

can you please update what AV soluton and Firewall you are using.

you may try to disable Frewall when upgrade the Key.

Br
Michael Technical Support

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MARK

Newbie Joined: Jan 11, 2010 08:32 Messages: 10 Offline

Jan 11, 2010 11:08

Quote: Hi,

can you please update what AV soluton and Firewall you are using.

you may try to disable Frewall when upgrade the Key.

Br
Michael

Nothing to do with firewall and anti virus, currently have them uninstalled with same problem.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jan 11, 2010 11:16

Hi Mark,

can you please update me the information about your exact PDVD 9 Version and SR that you have currently installed on your system?

http://forum.cyberlink.com/forum/posts/list/8449.page

Thanks and Br
Michael Technical Support

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MARK

Newbie Joined: Jan 11, 2010 08:32 Messages: 10 Offline

Jan 11, 2010 11:21

Quote: Hi Mark,

can you please update me the information about your exact PDVD 9 Version and SR that you have currently installed on your system?

http://forum.cyberlink.com/forum/posts/list/8449.page

Thanks and Br
Michael

PowerDVD full Version: 9.0.2320.0
PowerDVD SR Number (when click on "CyberLink in left top): DVD091117-01
Operating System (including x86 or x64 Bit Version): windows 7 x86
Is your PowerDVD a Retail product or bundles with HW? Installed Version 8 with bundle and then used online upgrade for Version 9 Ultra
Used VGA: ATI 4900?
Used VGA driver version: 9.12?
Used Audio device: Asus D2 Soundcard
Used Audio device driver version: 7.12.8.1775
Which kind of display connection (HDMI/DisplayPort/VGA/DVI): DVI
Are you using singel or dual monitor environment: Single
Are you using clone or extended mode (if use two display)
What kind of Antivirus SW are you using: None

This message was edited 1 time. Last update was at Jan 11. 2010 11:48

MARK

Newbie Joined: Jan 11, 2010 08:32 Messages: 10 Offline

Jan 11, 2010 11:45

Made a small mistake above, corrected below.

Is your PowerDVD a Retail product or bundles with HW?

Installed Version 7 with bundle and then used online upgrade for Version 9 Ultra

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jan 11, 2010 11:56

Dear Mark,

can you please update more info:

1. what HW was bundled?
2. SR Number of original Software

Br
Michael Technical Support

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MARK

Newbie Joined: Jan 11, 2010 08:32 Messages: 10 Offline

Jan 11, 2010 12:26

Quote: Dear Mark,

can you please update more info:

1. what HW was bundled?
2. SR Number of original Software

Br
Michael

1. what HW was bundled? It came with my 4890 ATI graphics card, if HW means hard ware?
2. SR Number of original Software: DVD091117-01

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jan 11, 2010 12:36

Dear Mark,

Please helpt to provide the SR of the orignal bundled Software, thanks

Br
Michael

This message was edited 1 time. Last update was at Jan 11. 2010 12:38

Technical Support

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MARK

Newbie Joined: Jan 11, 2010 08:32 Messages: 10 Offline

Jan 11, 2010 12:38

Quote: Dear Mark,

please help to clarify what version was bundled (PowerDVD 8 or 9)

As far as I can see from SR-Number you installed the retail patch on OEM Version. this may be the root cause for your issues

Br
Michael

This looks like the problem! I patched it up and didnt check if it was a retail one or not.

Can you please point me in the right direction for the OEM patch?

Thanks

edit: it was bundled with 7

This message was edited 1 time. Last update was at Jan 11. 2010 12:38

MARK

Newbie Joined: Jan 11, 2010 08:32 Messages: 10 Offline

Jan 11, 2010 13:48

When I install PowerDVD 7 (the CD i got with my graphics card) it gives me this SR Number DVD061204-08.

MARK

Newbie Joined: Jan 11, 2010 08:32 Messages: 10 Offline

Jan 11, 2010 15:35

Problem Solved

Moviebuff

Newbie Joined: Oct 07, 2009 15:31 Messages: 34 Offline

Jan 17, 2010 13:22

I had the same trouble with my purchase of PowerDVD9 Ultra, to the extent of my demanding a refund.
However, after a long spell of contacting Cyberlink Support Team and numerous update patches etc and lots of patience, PowerDVD9 Ultra is functioning as it should and a pleasure to watch DVD movies.
I would say, that over the months Cyberlink has worked very hard to make PowerDVD9 Ultra a first class movie player, perhaps the original version was issued before it was ready. Suggestions will be most appreciated.