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Like the message below, the "2012" Blu-Ray will not play. Here is some information:
OS: Windows 7 Professional
CyberLink PowerDVD 9 Ultra (Upgrade from PowerDVD 7 originally), build 2528
Graphics Card: HD 4580 512MB GDDR3 PCI - E, DUAL DVI-I/TVO
DVD's seem to play fine and I am able to play other Blu-Rays such as Interview with the Vampire. However, the 2012 will only attempt to load and go right back to a home screen asking me if I want to Add the Movie to my collection.
Any suggestions would be greatly appreciated! I've updated my Radeon Driver and System Update!
Nate
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It TURNS OUT, that the problem was not with PowerDVD 7,8, or 9 at all but in fact the ANTIVIRUS program.
It seems that for some reason or another BitDefender 2010 which worked flawlessly in version 2009 has compatibility issues with PowerDVD. This is a documented issue at BitDefender dating back to this year's Antivirus release date in September 2010.
I tested this by performing a fresh installation of Windows 7, and installing PowerDVD 7, 8, and 9. Meaning the only program installation was PowerDVD WITHOUT a connection to the internet. The Blu-Ray player worked like a charm.
I then installed BitDefender 2010 and as SOON as I finished and started up the PowerDVD software, I received the error that 'PowerDVD has stopped working.'
Quite unfortunate as I really do like this AntiVirus software. As soon as I uninstalled the software, PowerDVD booted right back up and worked flawlessly.
I've since installed a version of ESET Nod32 as a Free Trial and it seems to work great. I suppose now is as good a time as any to switch Anti-Virus programs. I only wish I had discovered this BEFORE I upgraded to BitDefender 2010.
Perhaps there is a fix for this but for the moment, this issue is RESOLVED.
Nate
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Hi Michael:
Thanks for getting back to me.
It's been a while since I built this computer but thinking back I actually received the PowerDVD 7 software WITH the LiteOn Blu-Ray Hardware (Model: DH-401S08C). I am not quite sure if that makes the software qualify as retail.
From then on, I purchased Upgrades through the CyberLink website to the PowerDVD 8 Ultra and subsequently PowerDVD 9 Ultra.
So in short:
PowerDVD 7 Hardware Manufacturer->PowerDVD 8 Ultra Upgrade->PowerDVD 9 Ultra Upgrade
Any help would be greatly appreciated,
Nate
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PowerDVD full Version: CyberLink PowerDVD 9
PowerDVD SR Number: Will Not Open That Far
Operating System: Troubleshot with Fresh Installs of Win7/Vista Ultimate
Is your PowerDVD a Retail product or bundles with HW? Retail
Used VGA: ATI Radeon HD 4850 GDDR3 PCI-E
Used VGA driver version: 8.671.0.0
Used Audio device: Realtek High Definition Audio
Used Audio device driver version : 6.0.1.5391
Which kind of display connection (HDMI/DisplayPort/VGA/DVI) VI
Are you using singel or dual monitor environmentUAL
Are you using clone or extended mode (if use two display):EXTENDED
What kind of Antivirus SW are you using:BitDefender 2010, Malwarebytes Anti-Malware
The detailed issue description:
After receiving a "Patch Update" request over the summer for PowerDVD 8 Ultra, I have no longer been able to play Blu-Rays. DVDs will not work with CyberLink PowerDVD 8 Ultra either but WILL work with Windows Media Center. I've done everything I can possibly think of to troubleshoot the problem but nothing is working. Here is a "short" list of what's been done:
*Upgrade to Ultra 9: Not Successful
*Fresh Installation of Windows 7 (Developer): Not Successful (Worked fine all summer running this OS)
*Fresh Installation of Windows Vista Ultimate: Not Successful
*Installed Original CyberLink PowerDVD 7 software on Vista OS: Not Successful
I have ran out of ideas how to solve this problem. I thought it might have been a compatibility issue with PowerDVD 8 Ultra and Windows 7 but it had previously worked perfectly until I received the request to Patch the Software.
Has anyone had this problem or know of how to fix? I have also contacted technical support and they sent me a few Registry Editor hacks which unfortunately did not work either.
Any help greatly appreciated.
Nate
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