Messages posted by Shannon

If you receive these two errors messages after installing the latest patch (CyberLink.5711_TaRe43_DVD090826-05) under Windows 7:

Error 2932.Could not create files C:\Windows\Installer\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}\1033.mst from script data. Error:32.

ComponentMoveData had the following error:

Component:
File Group:
File:
Error Number: -1603

You are pretty much out of luck, they will tell you to upgrade.

Thank you for contacting CyberLink Technical Support.

We understand your concern related with PowerDVD 7 Ultra.

In regards to your concern, we regret to inform you that PowerDVD 7 Ultra software is not compatible with Windows 7 OS.

So, we suggest you to purchase the upgrade to the PowerDVD 9.0 Ultra from PowerDVD 7.3 version software.

We suggest you to first make sure that you fulfill the system requirements of the PowerDVD 9.0 Ultra by refering to the link given below:

http://www.cyberlink.com/products/movie-playback/powerdvd/require_en_US.html

Please follow the below link to purchase and download the upgrade to the PowerDVD 9.0 Ultra:

http://www.cyberlink.com/multi/cyberstore/upgrade_1_en_US.html

When the above upgrade link page will open then we suggest you to select the "Upgrade to PowerDVD 9.0 Ultra from 7/8/9 Deluxe/Standard/bundled versions" option then click on the 'Add to Cart' button to continue.

When the above page will open then you will get two option the "Download" option and the "CD to Go" option. We suggest you to check the boxes against both the options to get the download version as well as the Backup CD of the software.

After pucahsing the full version software you will receive a confirmation email within 24 hours in which you will receive the link to download and CD key to activate the software.

If you will face any issue in installing the upgrade then get back to us we will assist you to install the software and resolve the issue.

If issue persists, for immediate response, please use this reference:

>> http://www.CyberLink.com/english/cs/support/form/index.jsp <<

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products.

Thanks and Regards

CyberLink Technical Support

What I find funny is prior to installing this patch it worked for a few minutes when I installed CyberLinkPowerDVD_Ultra_3319f, and then CyberLink.4617a_TaRe38_DVD081201-07.

So if you want to use Powerdvd 7.3 Ultra for HD DVD playback you're pretty much SOL.

I received a reply from support, here it is:

Thank you for contacting CyberLink Technical Support.

We understand your concern related with PowerDVD 7 Ultra.

In regards to your concern, we regret to inform you that PowerDVD 7 Ultra software is not compatible with Windows 7 OS.

So, we suggest you to purchase the upgrade to the PowerDVD 9.0 Ultra from PowerDVD 7.3 version software.

We suggest you to first make sure that you fulfill the system requirements of the PowerDVD 9.0 Ultra by refering to the link given below:

http://www.cyberlink.com/products/movie-playback/powerdvd/require_en_US.html

Please follow the below link to purchase and download the upgrade to the PowerDVD 9.0 Ultra:

http://www.cyberlink.com/multi/cyberstore/upgrade_1_en_US.html

When the above upgrade link page will open then we suggest you to select the "Upgrade to PowerDVD 9.0 Ultra from 7/8/9 Deluxe/Standard/bundled versions" option then click on the 'Add to Cart' button to continue.

When the above page will open then you will get two option the "Download" option and the "CD to Go" option. We suggest you to check the boxes against both the options to get the download version as well as the Backup CD of the software.

After pucahsing the full version software you will receive a confirmation email within 24 hours in which you will receive the link to download and CD key to activate the software.

If you will face any issue in installing the upgrade then get back to us we will assist you to install the software and resolve the issue.

If issue persists, for immediate response, please use this reference:

>> http://www.CyberLink.com/english/cs/support/form/index.jsp <<

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products.

Thanks and Regards

CyberLink Technical Support

Here is my response to them:

The suggestion I purchase a newer software package is not a liable solution. Prior to installing the latest update for Powerdvd 7.3 Ultra the programs works so it has to be compatible w/ Windows 7. If the program didn't install or had some errors w/ crashing I would then find it more feasible it wasn't compatible. It almost seems as if a kill switch was put in the last patch so users would have no choice. The thing is we do, and I need HD DVD playback. So instead of paying $90.00+ dollars to upgrade I paid $59.99 for Arcsoft's Total Media Theater Platinum v3 which plays everything Powerdvd 9 does.

I receive the same error message.

I have Win7 x64 Professional. Weird they say it's not compatible when you first install it the program comes up fine.

Here is what I installed on the first try:

1 CyberLinkPowerDVD_Ultra_3319f
2 CyberLink.4617a_TaRe38_DVD081201-07
3 CyberLink.5711_TaRe43_DVD090826-05

The last is what causes the error.

I then tried running 1 & 3 w/ running as admin, same errors.

I need HD DVD playback so I'm looking into other programs.