PowerDVD 7.3 Ultra and Windows 7

Alfredo

Newbie Joined: Dec 20, 2007 12:06 Messages: 5 Offline

Solved by

Oct 11, 2009 09:58

Hello,

I'm running Windows 7 Ultimate x64 and am having an issue updating my PowerDVD 7.3 Ultra to update 5711. I can install version 3730a as well as update 4407 but if I try to update to version 5501 or 5711 the update fails with the following messege.

Error 2932.Could not create files C:\Windows\Installer\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}\1033.mst from script data. Error:32.

After clicking OK/Continue I get the following:

ComponentMoveData had the following error:

Component:
File Group:
File:
Error Number: -1603

It then continues to remove my copy of PowerDVD 7.3 Ultra from my computer. Is there any way I can update my product without having to upgrade my version of PDVD 7.3 to version PDVD 9?

Alberto

Newbie Joined: Oct 23, 2009 21:25 Messages: 1 Offline

Oct 26, 2009 21:52

I am having the same issue on the 32 bit Windows 7. Cyberlink's official response so far is that PowerDVD 7 is not compatible with Windows 7 although the microsoft compatability site says otherwise. http://www.microsoft.com/windows/compatibility/windows-7/en-us/Details.aspx?type=Software&p=CyberLink%20PowerDVD&v=CyberLink&uid=7&pf=0&pi=3&c=Photo%20%26%20Video&sc=CD%2fDVD%20Utilities&os=32-bit
Is there a workaround? Cyberlink lists minimum system requirements for PowerDVD 7 on Windows 7 as well.

https://membership.cyberlink.com/prog/support/cs/product-requirements.do?ProductId=1&prodId=1&prodVerId=388&r=0

Shannon

Newbie Joined: Nov 08, 2009 03:47 Messages: 3 Offline

Nov 08, 2009 04:01

I receive the same error message.

I have Win7 x64 Professional. Weird they say it's not compatible when you first install it the program comes up fine.

Here is what I installed on the first try:

1 CyberLinkPowerDVD_Ultra_3319f
2 CyberLink.4617a_TaRe38_DVD081201-07
3 CyberLink.5711_TaRe43_DVD090826-05

The last is what causes the error.

I then tried running 1 & 3 w/ running as admin, same errors.

I need HD DVD playback so I'm looking into other programs.

Shannon

Newbie Joined: Nov 08, 2009 03:47 Messages: 3 Offline

Nov 08, 2009 15:52

I received a reply from support, here it is:

Thank you for contacting CyberLink Technical Support.

We understand your concern related with PowerDVD 7 Ultra.

In regards to your concern, we regret to inform you that PowerDVD 7 Ultra software is not compatible with Windows 7 OS.

So, we suggest you to purchase the upgrade to the PowerDVD 9.0 Ultra from PowerDVD 7.3 version software.

We suggest you to first make sure that you fulfill the system requirements of the PowerDVD 9.0 Ultra by refering to the link given below:

http://www.cyberlink.com/products/movie-playback/powerdvd/require_en_US.html

Please follow the below link to purchase and download the upgrade to the PowerDVD 9.0 Ultra:

http://www.cyberlink.com/multi/cyberstore/upgrade_1_en_US.html

When the above upgrade link page will open then we suggest you to select the "Upgrade to PowerDVD 9.0 Ultra from 7/8/9 Deluxe/Standard/bundled versions" option then click on the 'Add to Cart' button to continue.

When the above page will open then you will get two option the "Download" option and the "CD to Go" option. We suggest you to check the boxes against both the options to get the download version as well as the Backup CD of the software.

After pucahsing the full version software you will receive a confirmation email within 24 hours in which you will receive the link to download and CD key to activate the software.

If you will face any issue in installing the upgrade then get back to us we will assist you to install the software and resolve the issue.

If issue persists, for immediate response, please use this reference:

>> http://www.CyberLink.com/english/cs/support/form/index.jsp <<

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products.

Thanks and Regards

CyberLink Technical Support

Here is my response to them:

The suggestion I purchase a newer software package is not a liable solution. Prior to installing the latest update for Powerdvd 7.3 Ultra the programs works so it has to be compatible w/ Windows 7. If the program didn't install or had some errors w/ crashing I would then find it more feasible it wasn't compatible. It almost seems as if a kill switch was put in the last patch so users would have no choice. The thing is we do, and I need HD DVD playback. So instead of paying $90.00+ dollars to upgrade I paid $59.99 for Arcsoft's Total Media Theater Platinum v3 which plays everything Powerdvd 9 does.

Alfredo

Newbie Joined: Dec 20, 2007 12:06 Messages: 5 Offline

Nov 28, 2009 21:38

I just wish they would fix the updates to work with Windows 7. PowerDVD 7.3 build 3319a is working great for me in terms of HD-DVD, I tested Arcsoft and while I like it I would like to stick with PDVD products. PDVD 9 is at a nice price but Arcsoft still offers HD-DVD support in an all in one product however it is $99.99 right now. Just wish they would allow the updates to work on Windows 7 so I don't have to have two PDVD products installed.

This message was edited 1 time. Last update was at Nov 28. 2009 21:40

wtxGringo

Newbie Location: Denver City, Texas Joined: Nov 23, 2009 11:26 Messages: 10 Offline

Dec 08, 2009 13:38

http://www.cyberlink.com/stat/oem/lg/win7/enu/key.jsp
that's the link to the windows 7 compatibility update for powerdvd 7.3 which i just installed & it updated pdvd to v8 which then none of my movies will play. the update for powerdirector failed completey saying my optical drive wasn't the right model# but it was lg's website that linked me to cyberlink update in the first place!! so i had to uninstall the whole suite & install again just to play a movie. i ain't installing no more updates cuz it works fine with my w7 64 bit home prem & i ain't paying any more $ for a product that has so many issues. that's cyberlink's standard response, upgrade to powerdvd 9 ultra & it will solve everything lmao. gag!

Alfredo

Newbie Joined: Dec 20, 2007 12:06 Messages: 5 Offline

Dec 08, 2009 21:10

I have both a retail and OEM copy of PowerDVD 7.3 but my GGC-H20L is not supported by the OEM upgrade offered by Cyberlink/LG.

This message was edited 1 time. Last update was at Dec 08. 2009 21:11