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I didn't need to use the cleaner. Version 12 initially worked for the first couple DVD's and a couple Blu-rays. The problem only occurred after I tried to watch a Blu-ray image on my hard drive. When I attempted to switch back to using the Blu-ray reader that is when the error started. I could never get it to switch back to using my Blu-ray reader. I have used the cleaners many many times and really never found them to do anything. When I upgraded to version 10, I actually wasted half a day installing and uninstalling and running the cleaners. Nothing I did would fix the problem with version 10. With version 11, I did not go with the upgrade because I had nightmares with version 9 and version 10. With version 11 I purchased the full product and I could not have been happier, it worked fine right out of the box.
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I went back to v11, v12 was way too slow and buggy. One bug actually disabled v12 where it would not work, so I had to uninstall it. The uninstall took between 15 and 20 minutes. I had never had an uninstall take that long, so uninstalling and installing (Cyberlink's normal way of fixing an issue) is not the way to go.
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Don't waste your time or money with PowerDVD 12 Ultra. It is bloatware that doesn't run that well. I tried to run a Blu-ray image on my hard drive to check my output before burning a disc and it wouldn't play, I then tried to play an actual Blu-ray disc and it couldn't find the disc. I kept getting the error "CyberLink PowerDVD cannot access the storage device. Select another device when playback stops." I could never select another device. When I went to uninstall PowerDVD 12, the uninstall took for ever. Software is too buggy and too slow. I have been a PowerDVD user since version 4 and this upgrade was a great disappointment.
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I am getting the same Error 1402 when I attempt to install the latest update for PowerDVD 9 Ultra on my Windows 7 64-bit system. Tech support has been totally useless! I have uninstalled and reinstalled so many times that my head is about to spin. At the suggestion of Tech support, I have downloaded and installed the Microsoft Cleanup Tool and ran it to unistall PowerDVD a couple times and then used regedit to edit the registry to remove many different entries. I even purchased a registry cleaner in the hope I might get lucky and find it was a registry error, but that proved to be a wasted purchase. At this point, I don't know what to do. I have tried over 6 different suggestions from Tech support and nothing has worked. I actually believe Cyberlink has no idea of what is causing the problem.
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