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To add insult to injury, I would have to pay a subscriber's fee of $30 to get actual phone customer service. Wow again.
I checked out reviews for WinDVD 9, and they're really quite good. I'm going for a refund and getting WinDVD.
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Wow, they got back to me, and told me to follow the same set of instructions that didn't work the first or second time. Rotten customer service.
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Similar problem here. I'm going from 7 Ultra to 9 Ultra. I'm doing it on a computer that I'm converting to a HTPC, so I had just reinstalled Windows. I install my copy of 7 that has worked quite well; I try to install the upgrade, and I get a message that I do not have 7 installed, even though 7 works just fine. The response I'd gotten from customer support didn't fix it. Still waiting for another response.
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