Messages posted by Pinesal

I have tried contacting tech support but I get an error message when I try to send the ticket request.

This program constantly crashes when I am manipulating clips on the timeline. I am working with .mov files and I have followed the troubleshooting directions to uninstall quicktime and install the one provided.

I still get crashes, I am about to give up on Powerdirector.

I have attached and error report from Event Viewer

The program PDR9.exe version 9.0.0.3305 stopped interacting with Windows and was closed. To see if more information about the problem is

available, check the problem history in the Action Center control panel.
Process ID: ef8
Start Time: 01ce84d619d756da
Termination Time: 68
Application Path: C:\Program Files\CyberLink\PowerDirector\PDR9.exe
Report Id: 035f871d-f0cb-11e2-beb2-0022684b42d3
Faulting package full name:
Faulting package-relative application ID:

The program PDR9.exe version 9.0.0.3305 stopped interacting with Windows and was closed. To see if more information about the problem is

available, check the problem history in the Action Center control panel.
Process ID: 1eb0
Start Time: 01ce84d603de9492
Termination Time: 59
Application Path: C:\Program Files\CyberLink\PowerDirector\PDR9.exe
Report Id: 5120c480-f0c9-11e2-beb2-0022684b42d3
Faulting package full name:
Faulting package-relative application ID:

The program PDR9.exe version 9.0.0.3305 stopped interacting with Windows and was closed. To see if more information about the problem is

available, check the problem history in the Action Center control panel.
Process ID: f44
Start Time: 01ce84d59be612a5
Termination Time: 70
Application Path: C:\Program Files\CyberLink\PowerDirector\PDR9.exe
Report Id: 26f31d70-f0c9-11e2-beb2-0022684b42d3
Faulting package full name:
Faulting package-relative application ID:

There is no info in the Action Center.

Has this been fixed yet?

I'm still having this issue. I e-mailed Cyberlink when I started this thread and I haven't got a reply yet.

Perhaps a program called File Scavenger can help you?

When I play the videos in windows media player, they play perfect but when I import into PowerDirector 7 the clips have not sound. Not even a waveform. PD6 that was bundles with the cam works why doesn't PD7?

Here are the video properties as reported by PD7
------------Video--------------
Type: MPEG-4 AVC
Original duration: 00:09:10:23
Bitrate: 13.02 Mbps
Resolution: 1280x720
Frame rate: 59.94 fps
Aspect Ratio: 16:9
--------------Audio----------------
Type: AAC
Sample rate: 48kHz
Bitrate: 128Kbps
Channel: Stereo

----------------------------
EDIT: The sample clips and media not recorded with my samsung camcorder work fine.

EDIT2: The clips work fine with sound in Windows Movie Maker