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it seems the freezing issue is not new..
http://forum.cyberlink.com/forum/posts/list/5886.page
seems to have the same problem, as I can no longer us my internal capture card 
Seems to have freezing issues as well....
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sorry about the rolling eyes above. I understand everyone is trying to help. I do appreciate the information. Cleaning out the system registry has not resolved anything.
I will probably just continue to suffer in silence. Customer service likes to just send a wall of text with lots of things to try. I have dealt with them before and it was not a pleasurable experience.
Thanks again for all your help
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So I'm getting conflicting information. That does so much to eliminate confusion 
1) I am able to import my m2ts files, AND I am able to edit them, and post them, HOWEVER when I drag them onto the story board an error msg says "Warning, your project contains 1 or more video clips whose tv format is different from your preference settings. Powerdirect will convert the clip, but the resulting video quality will be degraded. It is highly recommended that you use only video clips with the same tv format in the project".
2) The capture device I am using is this
http://www.hauppauge.com/site/products/data_hdpvr.html
3) my computer is a QUAD core 2.1gig processor with 3 gigs of memory. That should be plenty.
4) My 2 issues are:
a- the error msg's when importing the files
b- the freezing up and the complete shutting down of power director when editing or working on the footage
My videos (I feel) come out beautiful,
http://blip.tv/file/1831066 (select wmv as the format option to view) However the inconvenience of the software shutting down, and the error msgs are irritating and inconvenient, not to mention time consuming as the software has to be restarted.
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well my videos are all 1280x 720 I will d/l the registry cleaner you mentioned.
Still having freezing issues with my files that end in .mt2s
I have the deluxe version not the ultra.
Also when I import those files with .mt2s it tells me that my settings are different than the video I'm importing and to check my pal/natsc(?) or whatever it is. I've checked it and my files are natsc(?) and not pal... so Idk, this is all terribly confusing and irritating.
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yes latest drivers for capture card, video card AND the new update to power director version 7
also when I import high def video that is either .m2ts or .mts power director shuts down completely!
this is starting to be a very frustrating product.
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Okay so I just purchased version 7 after a refund from version 6 (woo hoo)
my problem:
when I click on the capture tab a window pops up saying color scheme has been changed to windows basic.
It goes on to mention that a running program (cyberlink) is interfering. So now I can no longer use my capture card
When I access the options in the cyberlink program I can see my 2 devices. The capture card that came with my computer. (I am unable to select which input I have connected eg s-cable or composite ect) AND the hauppauge hd pvr capture device.
I can only use my hauppauge device now. I can no longer use the capture device that came installed in my brand new computer
 help!
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Wow What a way to turn a frown upside down   
Just received an email saying they (cyberlink) are processing a REFUND
in the amount of the software upgrade!
When I actually receive the refund, I will purchase the upgraded v7.
Special thank you to Dafydd, who took the time to personally see this problem resolved. You are the reason this has been a success.
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pm sent 
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well your expectations are A LOT higher than mine
They basically told me I'm s.o.l. (sh*t outta luck) They said I have to purchase version 7 to unlock it, without so much as a discount.
Basically I just GAVE cyberlink 54.00 and they want me to spend additional money to unlock version 7?
At this point what are my options? Can't anyone on this "official" forum help? I mean not even a discount on the NEW software? What? Not even a download to the old version 6? So I can at LEAST TRY my upgrade? Please don't tell me I'd have to buy ANOTHER copy of version 6?
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i believe so too.
Also I thought (incorrectly) that if I uninstalled the v6 of power director I could re install in by finding a copy on the offical website. I was terribly wrong
So I downloaded your latest version (version 7) and now the clock is ticking on my 30 day trail. It would be nice if they gave me credit for the upgrade and I could apply it to version 7 since my version 6 is no longer.
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my brand new computer (quad core, vista) came pre installed with this power director 6. I was using it to edit images I captured with the pre installed capture card.
I decided it was time to upgrade to gold, which was going to add more features. So I paid the 54.00 (tax included) followed all the directions and now I cannot open Power director 6.
I can edit my photos but when I click to edit my videos nothing happens!
What are my options?
HELP!!!!
(YES i did send the problem to technical support but we know how that is )
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