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Quote The file should not open another program, just tell you that it was installed:

https://www.cyberlink.com/support/faq-content.do?id=6713

Suggest you ask customer service, as I've never heard of this before.

Dave



I tried to contact customer service.
You will need your activation key and SR number to ask questions.
I have the activation key, but I can't find my SR number.

How can I find the SR number for my YouCam9?

Thank you very much.
Quote You need to click on the dzp file to install it first. Did you do that?



Thank you for your response.

Yes, I did it.
Powerdirector15 was opened with an error message.
I am not supposed to have Powerdirector.

Therefore, I cannot open it in YouCam9.
I downloaded a Scene (DZP file) for YouCam.
How do I open it for use in YouCam9 ?
Windows 10 computer.

Thank you
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