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How do I open a downloaded Scene for use in YouCam9 ?
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KenVideo [Avatar]
Newbie Private Message Joined: Jan 25, 2022 18:10 Messages: 3 Offline
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I downloaded a Scene (DZP file) for YouCam.
How do I open it for use in YouCam9 ?
Windows 10 computer.

Thank you
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Jets2011
Senior Contributor Private Message Location: Canada Joined: Sep 29, 2006 05:26 Messages: 743 Offline
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You need to click on the dzp file to install it first. Did you do that?
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KenVideo [Avatar]
Newbie Private Message Joined: Jan 25, 2022 18:10 Messages: 3 Offline
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Quote You need to click on the dzp file to install it first. Did you do that?



Thank you for your response.

Yes, I did it.
Powerdirector15 was opened with an error message.
I am not supposed to have Powerdirector.

Therefore, I cannot open it in YouCam9.
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Jets2011
Senior Contributor Private Message Location: Canada Joined: Sep 29, 2006 05:26 Messages: 743 Offline
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The file should not open another program, just tell you that it was installed:

https://www.cyberlink.com/support/faq-content.do?id=6713

Suggest you ask customer service, as I've never heard of this before.

Dave
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KenVideo [Avatar]
Newbie Private Message Joined: Jan 25, 2022 18:10 Messages: 3 Offline
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Quote The file should not open another program, just tell you that it was installed:

https://www.cyberlink.com/support/faq-content.do?id=6713

Suggest you ask customer service, as I've never heard of this before.

Dave



I tried to contact customer service.
You will need your activation key and SR number to ask questions.
I have the activation key, but I can't find my SR number.

How can I find the SR number for my YouCam9?

Thank you very much.
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Jets2011
Senior Contributor Private Message Location: Canada Joined: Sep 29, 2006 05:26 Messages: 743 Offline
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Quote
How can I find the SR number for my YouCam9?



Click on the Youcam logo in the top left of the window. You can find the SR number in the about window.
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